The Vault - Lake Stevens

Online ordering and curbside pickup is awesome! They are quick to process orders and staff is always friendly.

It's great to see people of all ages serving the public. Product is good! You have a good variety of product, although I did want regular rolling papers but you had only various colors. Staff is knowledgeable. Especially the nice that lady greets you at the door. She is very courteous!

Dreadful service costs money

The Vault is great and I'm a big fan of their pickup system, but some of their oil products are really hit or miss. Beware buying the Dose brand "tanker" refills, which are apparently not covered by The Vault's return policy. We bought 3 of them and none worked, which was a huge waste of nearly $100. It would have been nice to know beforehand that the return policy doesn't apply to these products.

This place sells me under weighed grams of oil all the time. I got a gram yesterday that i paid 35 for and it weighed .65 and the manager said she cant do anything for me even tho this happens to me everytime i go and the employees are always super rude to me so Im def gonna be driving to Seattle for my oil. Its not worth it to go here and not get what you pay for. I definetly DO NOT recommend the vault.

The staff seem nice but the manager is rude to customers and staff alike. I won’t be going back until there is new management.

I will start by saying I have been a regular customer for a couple years at the lake Stevens location. HOWEVER I came in to the lake Stevens location today. The website says if you're wearing Seahawks gear you get 25% off (as it is Sunday). When the employee rang me up she did not give a discount. When I asked about the discount for Seahawks gear, the response I received was, well frankly, unacceptable. "The website is a Seahawks fan but I am not. Of you had Patriots gear I would give you the discount." At first I assumed it was a joke, but then she refused to give me the discount and charged full price. I went out of my way to come here as a loyal customer. This experience has me questioning whether I should return to the vault. Let me be clear: this is false advertising

I placed my online order & got a text at 7:20PM saying that my order was ready to pickup. I drove 12 miles to get there & was told that I MUST come into the store to get my order because they cutoff car service at 7:00PM. I explained that I am 68 years old, having surgery in 3 days & can't risk it. There was absolutely NO mention of a 7PM cutoff for order pickup anywhere on the website, text message or signage. This was pure age discrimination by the staff at the Lake Stevens Vault. The staff needs retraining & if pickup cutoff really IS 7:00PM, post it so people don't waste precious time driving for nothing. My time & personal safety means zip to their staff. I will shop elsewhere in the future.

Tyrant knee benders with inconsistant pricing and policies. I have gotten better products for less money and 0 hassle from nearly every dispensary I have gone to. Every bud tender seems to have a different understanding of what sales and discounts they honor. Very weak management. Many of the employees seemed fine. If you like over priced grams and ever shifting practices than this place might be fore you.

Great place. Good management. Great selection. If you have a issue with somthing you purchased and let them know, they will make it right. Thanks

Easy online ordering and pick up. They always have something I like and friendly bud tenders who make good recommendations.

The store is beautiful, in a great location with a cute CBD shop next door. They also have good selection of growers. Cons are it’s over priced compared to nearby stores. That’s the catch, there isn’t very many nearby stores. Small competition means higher prices. Although they don’t have the best marketing strategies, in comparison to their competitors. I walked in, while looking around I inquired about if their was an special deals. In a sad response the budtender said , “Unfortunately no, we are slow.” Where as down the road, another store was offering 15% off if you shopped before 10am deal. All in all the shop looked great, and the prices make sense for the location. The morale of the workers could be higher, to make the experience feel a little more luxurious and worth spending the money. I used to make this my first choice, lately i’ve been wanting to stop going here altogether.

I've been coming to the vault for years! I've always loved the people inside the customer service but lately a lot of really good people are leaving which is sad something else that is really sad to me as a customer that I actually look forward to coming in on a daily was the case with the percentage off of all the mismatched oil cartridges and flower. I'm pretty disappointed that the case is no longer it really was something to look forward to including the people that work there. at this point somebody that comes into the Vault daily I might be finding a new place to go.

Absolutely disgusted by the lack of customer service skills these employees have. Never have I felt so invasive because I had questions about a product. They are there to help decide on a product and answer questions. When I asked the employee about a strain, she rolled her eyes and walked to the back room. Been a customer here for years, will not be returning because of this lady’s approach on Customer service.

The manager was extremely helpful. It was my first time I was buying a product and he helped me navigate my way to a solution for some anxiety. His knowledge and experience was very reassuring when it came down to picking a product, his recommendation was gold. Great place!

My favorite place to go got prices for everyone and so many different things to choose from and the staffs always super friendly and very helpful everytime I'm here

This, by far, is the best place to come for your products. The staff is awesome. They know their stuff. I drive 15 miles out of my way to come here because of the service.

Pick up service definitely needs work. I wasnt the only one picking up and couldnt get thru to the store, kept getting a busy tone for almost 20 mins. Then had to finally go inside to let them know I was there.

Great place and online ordering discount is badass

Friendly, approachable budtenders that can tell you about anything in the store- they make sure that you find what you’re looking for, or as close as they can get to it!

Excellent service! And the staff were honest and knowledgeable. Sure there were a few hiccups, like staff unsure about strains, but still they tried very hard to ensure that I got what I was looking for. I was pleased and I found the perfect strain! One thing that would help with rush hour is a dedicated I’d checker at the door...

These people are the nicest most informative you'll find.

Great selection and helpful staff. They were having some computer difficulty when we were there, but the staff helped each other speed is on our way with several new recommendations. Can't wait to try them.

Place was dank, selection was tight and growing. The staff was very knowledgeable, friendly and eager to help me find the product that's right for my needs. Overall I would say this is my favorite shop in Lake Stevens