The Botanist - Wickliffe

Prices have gone sky high. After going to this dispensary for three years, I can say it has changed. Up until recently you could phone in your order for pick up. Upon arrival they called to the back to say the patient is there. Well no longer. There is no reason to call ahead because they only take you back first come first served. When I asked about it after waiting fifteen minutes, the new tall guy standing at the counter doing nothing while 8 unmasked patients stand around was rude af. They no longer give precedence to those who call ahead. So after waiting 15 minutes in the Covid Petri dish, yes I was the only one with a mask, I left. Tried ordering the same pickup for curbside but site wouldn’t allow it. Them I called and after 40 minutes with nobody picking up I gave up. The new woman signing people in was sssssooooooo slow. When I told her I had a call in order she didn’t acknowledge it or call back. It’s a shame because they used to have great employees….both the girl and guy out front today have me looking at Bloom in painesville and rise in downtown. I don’t mind paying prices that are as high as they are if the customer service matches. There is a serious mismatch when you raise your prices and have front line employees who had to be stoned as they obviously could care less about the patients waiting around. This is what happens when the job market favors the worker….places scramble for any help they can get.

Overall great first experience.

I really only go here because it’s the closest to me. The prices are ridiculously high which I guess is expected for Ohio but I’d rather drive several hours to Michigan or stock up than keep wasting money here. Plus they are never consistent, some products more full than others. The staff is super friendly but majority do not know anything. I’d rather get transparency than go home not with the right one for my needs. They usually have to look up information to tell me “oh this is Indica” like ok thank you we established that Tolerance is super high but carts from here last 40 minutes at most? edibles have a disgusting pot taste and need chasers

Great experience! So close to home too. I can’t complain

great location!

Great place

Staff is friendly and knowledgeable. Orders are fulfilled super quick.

everyone was so nice and answered all my questions

Great place great staff !