Thrive Cannabis Marketplace - North Las Vegas

Thier budtenders never steer me in the wrong direction and Porshuan is the best!

On July 24th,2023 around noonish. I purchased my last and final disposable from Thrive NLV, and Church. Only cartridge & Blunts. I'm not sure if it's just the quality of product, or senior management inability to find a simple solution. But this last experience was a bad 1!

I came here a while back and it was my first time at a dispensary. THE WORST EXPERIENCE EVER. The guys at the door made fun of me and were so rude because I couldn’t see with them reflection of the door and were like “ wtf is she doing hahah” and I have really bad social anxiety as well as other issues hence going to purchase some marijuanna to help. Decided to just head out somewhere else.

Check this review out! Last week, I went to this location and advised my rep what I wanted. I ordered Cannative Ting. 3-pk of hybrid prerolls. They are good for those who use marijuana for sleep and relaxation. While Thrive has marijuana, what they DO NOT HAVE is competence, customer service skills, or transparency. Here’s my experience: I ordered my Ting and added on some random upsold preroll. The issue with dispensaries is someone else fills your order in a bag and you kind of just have to trust the order is correct. Well my first mistake was trusting the competency of their employees. I waited over 20 minutes for my stuff…which was odd as at least three people who ordered AFTER me; were already gone by the time they called my name? A 3pk of joints and a single preroll…. Apparently that’s too difficult. Moving on...I get home to my high rise apartment, car parked in the garage, all doors secured. Change out of my work clothes at 1030PM. I opened this bag of my product, the joints were not right. Literally a completely different product. No one said anything about being out of stock, no one offered replacements….NOTHING. They LITERALLY GAVE ME THE WRONG PRODUCT INTENTIONALLY...AND HOPED I DIDN’T NOTICE. I called the location and asked for a manager. The manager maybe (Derek)? This manager informed me that the product I ordered...Was out of stock and the person who filled it gave me an alternative. So if you go here you may or may not be given what you order, and you won’t know if you do because you aren’t allowed to open the “locked bag” in the building. So you trust the process, get home or to your hotel to discover you got ripped off...great thanks Thrive! During this phone call this manager started a debate that could be compared to Pawn Stars. First he simply asked “can you bring it back?” Well manager, your staff intentionally ignored my order, failed to inform me the product was out of stop, switched it out, charged me more, now you want ME TO BRING IT BACK?... By now it’s 11PM and sorry, I need to sleep. Manager rebuttal’d and stated he cannot refund me. Hmmmm… So I simply ask for an account credit in which this manager states isn’t possible…. So Thrive can scam me, give me something I didn’t order, not allow me to verify the contents, then refuse a refund. Awesome, what a fun company. The manager then offers “points” as a form of compensation for this issue. By the way, this manager openly admitted that his staff intentionally put the wrong product in my order. After some back and forth, the manager states he is putting my rewards up to 1200 points which I can redeem for $120 gift card. Great! I was happy at the time. All I “had to do” was download the app, accept the terms, and I can see my account. That was the end of the call. I went into the location this evening after working 8 hours as a dealer on the strip, intending to use my credit and I didn’t have cash with me. (Can’t use a card due to federal banking regulations). I advised my “budtender” about this situation and that I am not sure how to use this credit. She replied that in order to use it, I have to spend at least $10.00 in cash. Again I didn’t bring cash as I was going to use this credit... a credit applied to fix a mistake that was completely Thrive’s fault. I refused stating the obvious, it went up to two managers and ultimately THRIVE REFUSED TO ALLOW ME TO USE MY CREDIT. Let’s recap: I trusted Thrive to provide me the products I ordered and paid for. Someone switched it out and that was admitted as intentional by Thrive. I accepted a reward-point credit as a form of compensation and disposed of the incorrect product. I went to the location to use this credit that they owed me, the location refused to allow me to use it and I left without my original refund, nor did I get a replacement. At this point I have been scammed by Thrive out of my hard earned money and have received ZERO compensation for it. DO NOT GO TO THRIVE! Save yourself the lies, deceit, hassle and incompetence.