Thrive Cannabis Marketplace - North Las Vegas

Thier budtenders never steer me in the wrong direction and Porshuan is the best!

On July 24th,2023 around noonish. I purchased my last and final disposable from Thrive NLV, and Church. Only cartridge & Blunts. I'm not sure if it's just the quality of product, or senior management inability to find a simple solution. But this last experience was a bad 1!

I came here a while back and it was my first time at a dispensary. THE WORST EXPERIENCE EVER. The guys at the door made fun of me and were so rude because I couldn’t see with them reflection of the door and were like “ wtf is she doing hahah” and I have really bad social anxiety as well as other issues hence going to purchase some marijuanna to help. Decided to just head out somewhere else.

Check this review out! Last week, I went to this location and advised my rep what I wanted. I ordered Cannative Ting. 3-pk of hybrid prerolls. They are good for those who use marijuana for sleep and relaxation. While Thrive has marijuana, what they DO NOT HAVE is competence, customer service skills, or transparency. Here’s my experience: I ordered my Ting and added on some random upsold preroll. The issue with dispensaries is someone else fills your order in a bag and you kind of just have to trust the order is correct. Well my first mistake was trusting the competency of their employees. I waited over 20 minutes for my stuff…which was odd as at least three people who ordered AFTER me; were already gone by the time they called my name? A 3pk of joints and a single preroll…. Apparently that’s too difficult. Moving on...I get home to my high rise apartment, car parked in the garage, all doors secured. Change out of my work clothes at 1030PM. I opened this bag of my product, the joints were not right. Literally a completely different product. No one said anything about being out of stock, no one offered replacements….NOTHING. They LITERALLY GAVE ME THE WRONG PRODUCT INTENTIONALLY...AND HOPED I DIDN’T NOTICE. I called the location and asked for a manager. The manager maybe (Derek)? This manager informed me that the product I ordered...Was out of stock and the person who filled it gave me an alternative. So if you go here you may or may not be given what you order, and you won’t know if you do because you aren’t allowed to open the “locked bag” in the building. So you trust the process, get home or to your hotel to discover you got ripped off...great thanks Thrive! During this phone call this manager started a debate that could be compared to Pawn Stars. First he simply asked “can you bring it back?” Well manager, your staff intentionally ignored my order, failed to inform me the product was out of stop, switched it out, charged me more, now you want ME TO BRING IT BACK?... By now it’s 11PM and sorry, I need to sleep. Manager rebuttal’d and stated he cannot refund me. Hmmmm… So I simply ask for an account credit in which this manager states isn’t possible…. So Thrive can scam me, give me something I didn’t order, not allow me to verify the contents, then refuse a refund. Awesome, what a fun company. The manager then offers “points” as a form of compensation for this issue. By the way, this manager openly admitted that his staff intentionally put the wrong product in my order. After some back and forth, the manager states he is putting my rewards up to 1200 points which I can redeem for $120 gift card. Great! I was happy at the time. All I “had to do” was download the app, accept the terms, and I can see my account. That was the end of the call. I went into the location this evening after working 8 hours as a dealer on the strip, intending to use my credit and I didn’t have cash with me. (Can’t use a card due to federal banking regulations). I advised my “budtender” about this situation and that I am not sure how to use this credit. She replied that in order to use it, I have to spend at least $10.00 in cash. Again I didn’t bring cash as I was going to use this credit... a credit applied to fix a mistake that was completely Thrive’s fault. I refused stating the obvious, it went up to two managers and ultimately THRIVE REFUSED TO ALLOW ME TO USE MY CREDIT. Let’s recap: I trusted Thrive to provide me the products I ordered and paid for. Someone switched it out and that was admitted as intentional by Thrive. I accepted a reward-point credit as a form of compensation and disposed of the incorrect product. I went to the location to use this credit that they owed me, the location refused to allow me to use it and I left without my original refund, nor did I get a replacement. At this point I have been scammed by Thrive out of my hard earned money and have received ZERO compensation for it. DO NOT GO TO THRIVE! Save yourself the lies, deceit, hassle and incompetence.

Apparently Thrive-RENO still much rather just delete negative with constructive criticism reviews than actually address on-going significant customer service issues. ~~~~~~~~~~~~~~~~~~~~~~~~~ 05/05/2021  Hello Thrive, I previously wrote this review for Thrive-RENO, see below, which now it’s quite apparent that Thrive does not, did not, and I’m assuming will not take any criticism to help improve themselves. I wrote about the absolute disdain that one of their employees, Andrea, shows and portrays towards customers and co-workers. Thrive determined to just have the review deleted without any follow-up or care to address or attempt to improve the situation. It seems quite typical that a company that claims to strive to the best customer experience basically disregards a negative yet constructive criticism of their operation, most specifically a rude employee. Andrea, who is a manager, who’s connected and married to Tim, the Reno Store Manager apparently pulled the manager card and used her husband to just have the negative yet constructive review removed again without cause or any attempt to address the situation or observations. This truly showcases the total lack of respect towards any paying customer to their business and again the ownership and senior management team of Thrive either are unaware, uncaring, or just are most concerned about taking customers money instead of working towards making the Thrive experience one to boast about and be proud of. You now have absolutely lost my business and as previously written, this will be for all Thrive locations in Reno and Las Vegas. It’s truly sad that businesses just want to take the easy road out of a situation when a simple response and a little care factor could have fixed this situation. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Originally posted on 4/20/2021  Hello Thrive … It pains me to write this, but it’s an absolute necessity unfortunately at this time. I’ve been shopping at Thrive for a decent amount of time. Every dispensary has ups and downs and it seems many dispensaries have a revolving door of employees. But Thirve, you have an employee, her name is Andrea, and WOW, what a complete buffoon she is. Let’s just start with basics, how about customer service? She probably is close to the rudest, most insincere, and WORST budtender in all of Reno. You can stand in line inside Thrive and just watch her threat almost every customer with total disdain, and then watch more as she treats her fellow co-workers with absolute disrespect. It’s disgusting to watch this, especially while trying to order some quality products that Thrive does carry. Unfortunately, this isn’t the first time, the second time, nor the third time that this behavior of hers has been seen or even commented about. Thrive, I would suggest fixing the customer service issue, cause many more people will continue to discontinue shopping and promoting your brand and dispensaries not just in Reno but also Las Vegas. You can do simple research to know that the owner “Mitch” based on literature read about his marketing and success would not approve of seeing one of his employees treating anyone, let alone co-workers and customers like Andrea does. So therefore, until something is resolved, be rest assured, my business and many others will not return to Thrive, plenty of other great options in the Northern Nevada and Southern Nevada market other than useless customer service by a just genuinely terrible person. Thanks Andrea for exposing your true self.

The best place to get good quality weed!

They have the best deals and customer service. I come here every week and I’m always out in less than 15 minutes. The employees are always friendly and helpful on any questions. Already recommended friends to come and so far I have no complaints! 🤙🏼 Plus can’t wait till the kiosk is available

Place sucks. Boring. Bland unseasoned customer service. Not bad, just bland. They don't have an online menu or even a regular menu inside the shop. So it's not like you can see what you're getting yourself into before you get there. And the wait is ridiculous. Don't even smell good. That's why I go to Jardin, they have the best service, best employees, best bud, best offers, and best overall experience. Jardin really sets the bar for dispensaries.

People are great my delivery driver Charles aka Chuck is the best def would recommend to anyone who wants a good experience, and even better products!!

I went threw the drive thru and they ran my card 4 times. Where as the first transaction took the funds. THEY ARE NOT WILLING TO GIVE ME MY PRODUCT OR MY FUCKING MONEY. FUCK THIS PLACE FOREVER. Not worth loosing your last $70 you have to your name. FUCKING COCK SUCKERS DONT come here go here instead: The Source ~ Sahara https://goo.gl/maps/imaYqUg8pjRECQn7A

outstanding curbside pickup! fast and friendly... Thank you / and a Drive-thru now !

Just found three seeds in the first bowl I broke up form here.

Poor customer service. Very misleading.. Highest prices for low quality. Would not recommend

sent delivery driver to do cash transaction with no change. and had to wait ~5hrs for them to show up

I’m new to smoking weed and know anything about anything. So when I was diagnosed with cancer and at this to help me. I was very Intimidated to say the least. I find this to be one of my favorite local shops to visit. I have had nothing but excellent service every time.

Of the four dispensaries I visited in Las Vegas, Thrive was my favorite. It was well stocked, well staffed and the staff was very friendly. Like many of the dispensaries in Las Vegas, Thrive is located in the industrial district off the Strip. There is little street lighting, so I would recommend taking advantage of the ample free parking and drive or ride share rather than walking to the dispensary. Thrive has a great selection of items. They were the only dispensary where I found the Pax Era pods I was looking for as well as the Mindy's edibles with a 1:1 THC/CBD ratio. They have really great staff as well!

Always come to this location when I go else wear always pure disappointment they know me by name feels welcoming

Great staff, good quality and selection.

This place is all that. Props to all the staff job well done!!see yall soon...

Nice staff and atmosphere

I Love the staff

I feel welcomed every time I go here. The set and environment are awesome. Great daily deals and specials

Great team! 💯👌

The pricing selection and customer service here is amazing don't go anywhere else!!