Trulieve - Ft. Lauderdale

I purchased an 1/8 and received 1/2 of it once opened. I called customer service, he says to return tomorrow. I hope I don't have any problems because I have to take that crappy public transportation there and back.

I would like to compliment Shelby and Darian for their knowledge, professionalism, and great energy. it was my first time meeting them and I have to thank them for the positive experience. This location is often congested , however, I got lucky on this Thursday afternoon. I wouldn't hesitate in returning and asking for either of these individuals.

I would not go here if it wasnt literally the only option near me. Beware of choosing "delivery". I ordered for delivery yesterday morning at 11am. Website stated it would be delivered between 1-7pm. I am injured with a broken ankle so I cannot go pick it up myself. Needless to say, it was never delivered and I didn't even get any sort of email or phone call about it. I finally called the main Trulieve number at 6pm to check on it. They were able to confirm the order had been packed. But I guess getting it out the actual door of the dispensary and into the hands of the patient was too big of a task for them to handle. I'm still waiting for my order 24 hours later. This place is run by children. All you need to do is look around and see that its a bunch of kids in charge. They constantly screw up my online pickup orders and miss items on it. It happens frequently. Then when I go to pick it up they are "out" of that item and I have to choose something else. It also takes them FOREVER to dispense my medication. Even when I am doing Express pick up. They stare at the computer for whats feels like 10 minutes before they start dispensing it. What is the deal??? It is never a quick process. I lived in Arizona and Oregon before Florida. The dispensaries in both of those states are above and beyond better than Trulieve. I hate shopping here. But I need my medicine so I have no choice. :(

I don’t like the quality of the weed taste like grass not exotic at all keep recommending me trash

Trulieve getting 1 star all because of 1 person. JUAN THE SO CALLED “manager” IS THE MOST IGNORANT AND RUDE EMPLOYEE I HAVE EVER EXPERIENCED!!! I’ve been coming to the store for over a year and every employee and manager has been fantastic, except for today when I met Juan. I placed an order last Thursday when they were having a sale and they never sent me a completed order text or email, for me to pick up within the 24 hours..I called the mainline, spoke to an operator and they said I would have to go in the store as she sees nothing on her end that would cause them not to fill my order on time. I did that but the sale ended the day before when I should have gotten conf to pick up. it was their mistake they didn’t fill my order , they admitted that but JUAN DECIDED NOT TO honor the DISCOUNT EVEN THOUGH IT WAS THE COMPANIES MISTAKE. Is this how Trulieve trains their managers to treat customers? He also walked away from me when In the middle of my questions bc he knew he was wrong and was so incredibly rude, even the cashier apologized to me for his behavior. TRULIEVE OWNERS…. Are your managers supposed to treat loyal customers with absolute disrespect? IF ITS THE COMPANY THAT MADE THE MISTAKE SHOULDN'T YOUR MANAGER ACKNOWLEDGE AND FIX IT FOR THEIR LOYAL CUSTOMERS Or are they instructed to treat us with complete disrespect and ignorance with a response of “oh well” when a mistake is made ? THE “MANAGER” Juan At Trulieve: 40th terrace in ft Lauderdale is ignorant, rude and clueless on customer service. I will be voicing my concerns on all other platforms until someone explains to me how I can be treated with such disrespect .

Kream is the bomb, always so personable and friendly. Even when the potheads turn hotheads, he remains calm and handles every situation that comes his way! Thank you for 100% quality service Kream!

I have to say, Kareem D. is an excellent hostess. He is on top of his game. He is personable to everyone, and reassures you that you are not forgotten if the dispensary is busy. I sat back to watch him run the show. I must say you have an excellent employee, something you do not see now a days. I enjoy coming here because of him.

Been going to this store for a while now Kareem got his stuff together gets the people in and out fast

Always have an awesome experience being greeted by Kareem when walking into Trulieve Ft. Lauderdale. He totally hypes the place up and interacts with everyone. He’s so nice, personable and professional at his job

Was taken care of by Kareem verry helpful and knowledgeable in the products they offer recommend this location I wish we had people like that working locally to where I live

Kareem provided excellent service! Exceeded expectations!

Kareem Dawkins, Super great!!!!

I don't like that they advertise the Stardawg flower at 26% and they sold me a 19% and when I go to return it I can't get cash back to shop somewhere else and they don't have anything to replace it with other than the White Buffalo which I've had before and didn't like. So all I'm left with is a $47 credit that I can't use today because none of the locations have flower.

Staff.. that’s what differentiates one Trulieve store from another. Lead by store manager Tre up front, overseeing the gang, there are too many good folks to name w/ out lraving multiple out. So other than Tre gotta show love to my guy Dean.. Dean is a man Trulieve needs to focus their attention on retaining long term. Hes someone the company should look at as an asset and ask themselves what they plan to do to keep him. I appreciate him so incredibly much for looking after my elderly mother today - he first day out of bed after her heart surgery last week. They were sold out of the product she wanted and as she was walking out he called her name and she’s been on cloud nine since. Somehow thinks I had something to do with it but I keep telling her it’s just really good people over at that location. So even though the team already knows I got lice for them all there, he handed her a review card so it’s the least I can do after helping my mom out! Thank you all! Blessings 100

The staff make the office everything was warm and comfortable and very friendly

Wow.. there is so many good things that can be said about trulieve ft lauderdale. First off, Im proud to support any business that celebrates pride with as much enthusiasm as I do. Love is love and it fills my heart with joy to see such positivity in the world. Every time I go, regardless of who is helping me, I feel truly cared about and the recommendations have been spot on. Evan was the first one to help me and I was an anxious mess. He was so kind and patient with me and helped me get exactly the medication that I needed. I can honestly say it changed my life. Everyone who works here is truly an angel. Thank you so much to Nina, Ammar, Mel, Gio, Anthony, and Tabby as well. I love you all!

Been coming to this location for almost a year now, and I love it. Always a cool place to be and the staff know what they're talking about. Online ordering is pretty simple and straight forward. This is my go-to.

My truelieve Family is the best in Fort Lauderdale very professional ,estaben,aliya, seharra, hurtz

Im picky about my bud tenders and Hurtz is the best! There's a big variety at tru and sometimes it's not what you'd expect. But Hurtz knows the products well, and every recommendation is always quality! He's even searched the whole store for me when I wanted specific strands. Honestly I can't recommend Hurtz enough in a review, he changed my perspective on tru and I shop here avidly. Next time your at tru ft Lauderdale and your not sure what to buy ask for hurtz. I guarentee you'll have a professional experience, and you'll be happy with your product!

All of the customer service representatives are 10/10 never have had a bad experience. My favorite employee is Anthony. Always super knowledgeable and kind! Will be returning no doubt!

Athony M was awsome and took his time to sort all my stuff out and searched everywhere until he found everything.

Very helpful and knowledgeable

Nicole is always bright and friendly! Remember me by name and makes the process quick when I walk in for my visit. And I have to say Gio definitely knows his product and is very knowledgeable when it comes to recommending and explaining products! They definitely make my visit pleasant every time I come on by.

When I arrived at Trulieve, I was warmly greeted by staff and after presenting my approval email, was escorted into the dispensary and introduced to Tabitha. She gave me a new customer orientation to help me decide which products would accomplish my pain relief. She was focused, professional and engaged me into conversation and helped me allay my fear. I purchased some vaping products by mistake, since I don’t smoke, nor ever have and was able to return some products the next day to exchange and worked with Anthony, another top notch staff member. I already feel ‘almost’ pain free and so happy I have been helped. The Ft Lauderdale location is located in a very tight strip shopping center so be prepared to wait for a parking spot. However, it’s worth it or order online and go for a speedy pickup and not have to wait.