Trulieve - Fort Walton

I have nothing nice to say about this location or the company. I have placed 13 online orders and guess what they are all still processing. Tried reaching out via chat on the website , I was told that the location is over a week behind w online orders. I am not sure why , but even after never getting a completed order, I went in. Huge mistake. Sat there waiting for 2 hours meanwhile several people in and out my place in line not changing. Finally I asked the person at the desk. She said opps forgot to get you in the que! Really?! So since i was waiting so long and it was her mistake do you think they would get me in ? No! I was told i go to the back of the line and have to wait again . I asked for my card back so I could go somewhere else, she acted like she wouldn’t give it back- asked for a manager- no one around she said. I finally got my card back but believe me I will be going to MUV , Sutterra, or Fluent n will never ever be back here, this place is a joke- a bad one!!

I had made an online order followed it did online chat and also tried to call it took over three days with no response Usually they are pretty good I don’t know if they’ve gotten new staff that doesn’t know what they’re doing or computer glitches but I was pissed I’m only giving it one star because it won’t let me submit it without doing it

Long story short, haven't gone to trulieve in quite a while, place an order, drive 50 minutes one way, get there it's not ready!! Then get told (with massive amounts of attitude) that there's 14 people ahead of me and that what I ordered would sell out before I can go to the back!! This place just plain sucks. Atmosphere is terrible!! Prices are atrocious and no matter when you go you have to wait!! Went down the street to a competitor and was in and out in less than 5 minutes 😳 overall crappy experience and I won't go back even if they give the product away!!

Normally I'm quite happy with them other than having to wait in line for an hour to pick up filled online order. However, the issues that occurred Thanksgiving week were unacceptable, in my opinion. We were told to place online orders Thursday to pick up Friday. I never got any communication telling me my order was ready & when checking the status online was told it was "processing." Now here it is Sunday and I get the same response, when you call and sit on hold for 30 minutes no one gets on the line. I went up there and was told all the orders were lost. So after waiting 4 days I'm told my order is gone & there is no stock. Why were people not informed about this when it happened? This is all after I attempted to check on my order on Friday and was treated very rudely by the security guard basically refusing to assist me in anyway. Very bad for business.

Very disappointed in this dispense. I tried to order WB "minis" online but it was "out of stock", so ordered "whole flower" @ $16 more than minis. I opened the jar and found minis! I showed it to the clerk and she growned then showed it to a supervisor. The supervisor looked at it and muttered "nuggies". Then said, "it was packaged as whole flower, so it is whole flower". He did not offer an exchange at the store. It was obvious that minis had been packaged as whole flower! Mistakes are okay, but not to offer a refund or exchange immediately, and overcharge a customer $16 by fraud is just street crime. I wont ever go to Unbelieve again...😐

For starters their website is garbage. It is never accurate. Orders take four to five hours to fill after being placed. Their location in Fort Walton is always overcrowded . I've had my order say it's been filled get there and it was filled with the wrong products.. 👎👎

Shannon and Lexi were very friendly, patient and helpful. I had a lot of questions about Shatter and Krumble . Excellent consultants.

Ethan was my cashier today and I was very impressed with his service. He was knowledgeable, friendly and kind. Recommend highly.

So it’s my first time here in over 5 months and it stopped coming here cause they usually took a while and they were pretty low on inventory but today i went in there and i was out in 10 min. Budtender David was very helpful and nice!! I recommend coming here since there more competition around and not everyone in town is coming here.

Had another great experience today, from customer service to product knowledge Rebecca Weldon is the best when it comes to cannabis! ❤️

I was helped by truelieves employee named Zach at the store in fort walton and he was the best customer service personnel i have ever delt with. Gave me great tips and very smart, helpful and kind. Definitively best empkoyee by far.

I always enjoy all of employees that work at the fwb, however- Seth- is by far my favorite. Such a great place.

Seems like they have worked out the kinks in their new system, placing order and picking up was a smooth process and I was in and out in less than 10 minutes. Zach was especially helpful, very knowledgeable about the different strains and products available and was able to make great recommendations!

Great knowledgeable staff. Everyone is so friendly and always willing to answer any questions I have. Product is amazing with great quality.

Let me start by saying how helpful zach at the fwb location was. he was very understanding and helped me choose the best product for my condition. Things are definitely getting better at trulieve I was in and out within 10 minutes

Allison was awesome ! The product is great. 5 stars !

I love Trulieve FWB. They have the best flower, and if you can't find it online you can always ask in-store for what you're looking for. Allison has been my bud tender there on numerous occasions. She is awesome. She is always helpful, makes sure you've got what you need, all discounts applied and is a fun, friendly person!

I was in and out this morning (3/5/21) in less than 25 minutes!! There were even 5 people ahead of me on a Friday morning!! That's so unusual. My tender, David W seemed knowledgeable and was polite and joked around with me. Which I enjoyed. I like interacting with people that can be professional and still have a good. Over all, I enjoyed my visit and I'll be a repeat customer!!

Everyone was super helpful and knowledgeable. Colby was huge help for us! He really knew his products and explained them very well in a way we could understand.

Allison was so helpful today! Last time Becky also took really good care of me! The product is always great and with all the deals very affordable. I recommend ordering online. You will get a text when it's ready which has never been longer than 15 min in my experience. Then don't get in line via text until you pull up. They are that good! Two 👍's up!

Went in today to exchange a battery I killed and load up on discount carts. Allison took care of me- she was SUPER helpful helping me find the right strains! They have staffed up- 20 min wait with a packed parkibg lot. Great experience!

Professional, Cool Vibe, Great Staff! "Professor Cannabis" is a great asset to our FWB location. He's way crazy knowledgeable about anything cannabis & is happy to answer/explain anything asked. HIGHLY RECOMMEND! 😕 Too many out of stock items too often would be my only criticism.

Allison is the shit 🔥

Quality service and knowledge. Always showing deals I may not have known of like BOGO or %50 on products company wide.