Trulieve - Fort Walton

I have nothing nice to say about this location or the company. I have placed 13 online orders and guess what they are all still processing. Tried reaching out via chat on the website , I was told that the location is over a week behind w online orders. I am not sure why , but even after never getting a completed order, I went in. Huge mistake. Sat there waiting for 2 hours meanwhile several people in and out my place in line not changing. Finally I asked the person at the desk. She said opps forgot to get you in the que! Really?! So since i was waiting so long and it was her mistake do you think they would get me in ? No! I was told i go to the back of the line and have to wait again . I asked for my card back so I could go somewhere else, she acted like she wouldn’t give it back- asked for a manager- no one around she said. I finally got my card back but believe me I will be going to MUV , Sutterra, or Fluent n will never ever be back here, this place is a joke- a bad one!!

I had made an online order followed it did online chat and also tried to call it took over three days with no response Usually they are pretty good I don’t know if they’ve gotten new staff that doesn’t know what they’re doing or computer glitches but I was pissed I’m only giving it one star because it won’t let me submit it without doing it

Normally I'm quite happy with them other than having to wait in line for an hour to pick up filled online order. However, the issues that occurred Thanksgiving week were unacceptable, in my opinion. We were told to place online orders Thursday to pick up Friday. I never got any communication telling me my order was ready & when checking the status online was told it was "processing." Now here it is Sunday and I get the same response, when you call and sit on hold for 30 minutes no one gets on the line. I went up there and was told all the orders were lost. So after waiting 4 days I'm told my order is gone & there is no stock. Why were people not informed about this when it happened? This is all after I attempted to check on my order on Friday and was treated very rudely by the security guard basically refusing to assist me in anyway. Very bad for business.

Long story short, haven't gone to trulieve in quite a while, place an order, drive 50 minutes one way, get there it's not ready!! Then get told (with massive amounts of attitude) that there's 14 people ahead of me and that what I ordered would sell out before I can go to the back!! This place just plain sucks. Atmosphere is terrible!! Prices are atrocious and no matter when you go you have to wait!! Went down the street to a competitor and was in and out in less than 5 minutes 😳 overall crappy experience and I won't go back even if they give the product away!!

Ethan was my cashier today and I was very impressed with his service. He was knowledgeable, friendly and kind. Recommend highly.

Very disappointed in this dispense. I tried to order WB "minis" online but it was "out of stock", so ordered "whole flower" @ $16 more than minis. I opened the jar and found minis! I showed it to the clerk and she growned then showed it to a supervisor. The supervisor looked at it and muttered "nuggies". Then said, "it was packaged as whole flower, so it is whole flower". He did not offer an exchange at the store. It was obvious that minis had been packaged as whole flower! Mistakes are okay, but not to offer a refund or exchange immediately, and overcharge a customer $16 by fraud is just street crime. I wont ever go to Unbelieve again...😐

For starters their website is garbage. It is never accurate. Orders take four to five hours to fill after being placed. Their location in Fort Walton is always overcrowded . I've had my order say it's been filled get there and it was filled with the wrong products.. 👎👎

Shannon and Lexi were very friendly, patient and helpful. I had a lot of questions about Shatter and Krumble . Excellent consultants.

I was in and out this morning (3/5/21) in less than 25 minutes!! There were even 5 people ahead of me on a Friday morning!! That's so unusual. My tender, David W seemed knowledgeable and was polite and joked around with me. Which I enjoyed. I like interacting with people that can be professional and still have a good. Over all, I enjoyed my visit and I'll be a repeat customer!!

First of all I would like to say I have shopped here at this location now for a while and my service today was great. I had the please of having Ethan and Danny today and the service and knowledge were great. Ethan has now helped me a couple of times and always with great greetings and is always helpful. Both were amazing, quick and very courteous. Thank you both a lot.

So it’s my first time here in over 5 months and it stopped coming here cause they usually took a while and they were pretty low on inventory but today i went in there and i was out in 10 min. Budtender David was very helpful and nice!! I recommend coming here since there more competition around and not everyone in town is coming here.

Had another great experience today, from customer service to product knowledge Rebecca Weldon is the best when it comes to cannabis! ❤️

Quality service and knowledge. Always showing deals I may not have known of like BOGO or %50 on products company wide.

Jacob was very helpful and helped me find what would work best for me.

Professional, Cool Vibe, Great Staff! "Professor Cannabis" is a great asset to our FWB location. He's way crazy knowledgeable about anything cannabis & is happy to answer/explain anything asked. HIGHLY RECOMMEND! 😕 Too many out of stock items too often would be my only criticism.

I love this place and all its staff. These are the most caring people I have seen in a long time. If you get Colby...you are in awesome hands.. he always helps me find right what I'm looking for...Shannon another awesome sales rep.. This is the place to find what you need by people who care.

Addonis is awesome and so patient.

great staff almost no wait time. everyone is very friendly and knowledgeable. thanks to Colby for the excellent service

Great knowledgeable staff. Everyone is so friendly and always willing to answer any questions I have. Product is amazing with great quality.

Danny was great. Very nice, helpful and informative. It's always a pleasure to shop here.

This place has turned to complete trash ! From inventory, to staff , to the website never being accurate with inventory to it taking over 14 hours for a Togo order. I use to spend at least 400$ a week here and will not step foot into this place ever again ! Thank god for muv just opening and surterra or I would be driving to Pensacola Just to get my medicine . Nico is the rudest employee ever . They never want to pull out product to show you what they have and their service has turned horrible ! Ashley is the only person at this place who is friendly and caring! Destin Trulieve is a little better but not Much And it’s sad because I love some of the strains y’all have but it’s not worth the hassle . I placed an online order with MUV while sitting in the parking lot waiting to be called in for my Togo order yesterday at 12 in the afternoon that didn’t get filled until this morning and got a text my order was ready for pick up within ten minutes !! So I went inside and had them just completely cancel my order. Very very bad experiences my last few times ordering and walking in I’ll never be back and I was a big spender !

This location is always very friendly and helpful. Chase Sparks has helped me a few times in a row now and he's been totally awesome!

Do not go there the service sucks. I ordered a item at 10 am and got all my confirmation i could not pick up until 6pm it Cleary states that they hold for 48 hours. I get to the store after checking in online and i get a text saying it was my turn. I went in a a little feminine boy took my card and i was skipped by 5 people. U then get back to the sales area only to be told they lost my bag. I will Never ever ever ever ever ever ever go to any Trulieve ever again like I was told by a manager at Trulieve before "TRULIEVE does not need my money" That is fine i will make it my mission to make sure people do not go there you guys are horrible

Went in today to exchange a battery I killed and load up on discount carts. Allison took care of me- she was SUPER helpful helping me find the right strains! They have staffed up- 20 min wait with a packed parkibg lot. Great experience!