Trulieve - Fort Walton

I have nothing nice to say about this location or the company. I have placed 13 online orders and guess what they are all still processing. Tried reaching out via chat on the website , I was told that the location is over a week behind w online orders. I am not sure why , but even after never getting a completed order, I went in. Huge mistake. Sat there waiting for 2 hours meanwhile several people in and out my place in line not changing. Finally I asked the person at the desk. She said opps forgot to get you in the que! Really?! So since i was waiting so long and it was her mistake do you think they would get me in ? No! I was told i go to the back of the line and have to wait again . I asked for my card back so I could go somewhere else, she acted like she wouldn’t give it back- asked for a manager- no one around she said. I finally got my card back but believe me I will be going to MUV , Sutterra, or Fluent n will never ever be back here, this place is a joke- a bad one!!

I had made an online order followed it did online chat and also tried to call it took over three days with no response Usually they are pretty good I don’t know if they’ve gotten new staff that doesn’t know what they’re doing or computer glitches but I was pissed I’m only giving it one star because it won’t let me submit it without doing it

Normally I'm quite happy with them other than having to wait in line for an hour to pick up filled online order. However, the issues that occurred Thanksgiving week were unacceptable, in my opinion. We were told to place online orders Thursday to pick up Friday. I never got any communication telling me my order was ready & when checking the status online was told it was "processing." Now here it is Sunday and I get the same response, when you call and sit on hold for 30 minutes no one gets on the line. I went up there and was told all the orders were lost. So after waiting 4 days I'm told my order is gone & there is no stock. Why were people not informed about this when it happened? This is all after I attempted to check on my order on Friday and was treated very rudely by the security guard basically refusing to assist me in anyway. Very bad for business.

Long story short, haven't gone to trulieve in quite a while, place an order, drive 50 minutes one way, get there it's not ready!! Then get told (with massive amounts of attitude) that there's 14 people ahead of me and that what I ordered would sell out before I can go to the back!! This place just plain sucks. Atmosphere is terrible!! Prices are atrocious and no matter when you go you have to wait!! Went down the street to a competitor and was in and out in less than 5 minutes 😳 overall crappy experience and I won't go back even if they give the product away!!

Very disappointed in this dispense. I tried to order WB "minis" online but it was "out of stock", so ordered "whole flower" @ $16 more than minis. I opened the jar and found minis! I showed it to the clerk and she growned then showed it to a supervisor. The supervisor looked at it and muttered "nuggies". Then said, "it was packaged as whole flower, so it is whole flower". He did not offer an exchange at the store. It was obvious that minis had been packaged as whole flower! Mistakes are okay, but not to offer a refund or exchange immediately, and overcharge a customer $16 by fraud is just street crime. I wont ever go to Unbelieve again...😐

Ethan was my cashier today and I was very impressed with his service. He was knowledgeable, friendly and kind. Recommend highly.

Shannon and Lexi were very friendly, patient and helpful. I had a lot of questions about Shatter and Krumble . Excellent consultants.

For starters their website is garbage. It is never accurate. Orders take four to five hours to fill after being placed. Their location in Fort Walton is always overcrowded . I've had my order say it's been filled get there and it was filled with the wrong products.. 👎👎

I like when the product is correct. Joe is helpful in helping me get the products I want.

I am 55 years old and have recently retired. I started managing restaurants in my early twenties and know a little about customer service. I came to Trulieve after being diagnosed with several issues from PTSD to diabetes and arthritis. I knew nothing about the strains that could help me but thanks to the team there I was learning a lot with every visit. In addition to the staff's knowledge, they do something called smiling, saying hello, welcoming you in, saying goodbye to you as you leave. A lost art in customer service. I do not know the name of the manager or managers at the Trulieve in Fort Walton Beach, Florida they are doing a terrific job with their team. Keep up the good work. I came away from so many years of customer service remembering a couple of statements that resonated with me. People don't quit their jobs, they quit their bosses and success is self-evident in your people!!! I can't wait to meet all of the team members, but I would like to give a BIG SHOUT out to just a few of them. Thank you for going to work and really changing the lives of people like me, my man Jacob and my two girls Allison and Tori. You guys and girls are the BEST!!! Mrs. Vinquist

Jacob was very helpful and helped me find what would work best for me.

Professional, Cool Vibe, Great Staff! "Professor Cannabis" is a great asset to our FWB location. He's way crazy knowledgeable about anything cannabis & is happy to answer/explain anything asked. HIGHLY RECOMMEND! 😕 Too many out of stock items too often would be my only criticism.

So it’s my first time here in over 5 months and it stopped coming here cause they usually took a while and they were pretty low on inventory but today i went in there and i was out in 10 min. Budtender David was very helpful and nice!! I recommend coming here since there more competition around and not everyone in town is coming here.

I always enjoy all of employees that work at the fwb, however- Seth- is by far my favorite. Such a great place.

I was in and out this morning (3/5/21) in less than 25 minutes!! There were even 5 people ahead of me on a Friday morning!! That's so unusual. My tender, David W seemed knowledgeable and was polite and joked around with me. Which I enjoyed. I like interacting with people that can be professional and still have a good. Over all, I enjoyed my visit and I'll be a repeat customer!!

Thank you Trulieve FWB for hiring Allison!!! She is an absolute gem! Not only does she have the BEST personality, but she is a plethora of information. She has made the BIGGEST difference in my pain management in suggesting the CBD and CBN capsules. You’re the best!!

Allison is the shit 🔥

Had another great experience today, from customer service to product knowledge Rebecca Weldon is the best when it comes to cannabis! ❤️

I was helped by truelieves employee named Zach at the store in fort walton and he was the best customer service personnel i have ever delt with. Gave me great tips and very smart, helpful and kind. Definitively best empkoyee by far.

I have been to this location several times now since receiving my medical card. Each time my experience has been wonderful. Zach was the very first person to help me, and he was absolutely a gem! This is all new to me, so his expansive knowledge on all the products was beyond helpful. (I wish I would have brought pen and paper to take notes!) He was so professional and kind, he made my first purchase so easy and seamless. Allison is another one who stands out to me! She assisted me with my first online order! She gave me some great tips on future orders, and her energetic - bubbly personality was refreshing!

Everyone was super helpful and knowledgeable. Colby was huge help for us! He really knew his products and explained them very well in a way we could understand.

They have the absolute worst customer service and logistics. The only thing they are consistent in is making excuses for why they still haven’t put out the dumpster fire that is their ordering system. Multiple times I have had items taken out of my online cart, I have had items taken out of my basket in the showroom, I have had to wait over two hours at the front of the line on waitly(after it said I was next) as they stream people by and then sell part of my order out from under me. I was told I would get a phonecall when a product came in “please let me try to keep your business” and shockingly never got that call. In the time it has taken me to write this review an order I placed right beforehand with Muv has already been made ready for me, no joke. Trulieve is a huge letdown the only reason I gave them two stars is because they actually pop tupperware and I can taste the difference. Not worth the headache at all though, or the disrespect. It is condescending to me when a budtender makes some crappy unrelated recommendation for a replacement product based solely on the color of the label. Maybe you guys think this is some cashgrab operation but a lot of people have a bad quality of life without the right meds, some people rely on it to get through the day, so no it isn't cute to be dealing with someone who clearly has a limited understanding of what they are selling and is not treating the situation as a serious responsibility, but it do.

I love Trulieve FWB. They have the best flower, and if you can't find it online you can always ask in-store for what you're looking for. Allison has been my bud tender there on numerous occasions. She is awesome. She is always helpful, makes sure you've got what you need, all discounts applied and is a fun, friendly person!

great staff almost no wait time. everyone is very friendly and knowledgeable. thanks to Colby for the excellent service