Trulieve - Orange Park

Today is the second time I have ordered online just to be told it’s not available at the store upon pick up. I ordered it a day before I picked it up & waited 30 minutes just to get in, just to be told you don’t have it. If y’all can’t update your system then hire someone to make calls. I can’t explain what a hassle this was & I will not be back for awhile if ever. It’s not worth it with all the other dispensaries available.

The store and layout is beautiful but after visiting all of the local stores and calling three of them I'll never go back. Went to the store twice, placed orders online and after getting to a person they told me not all their stock is online, baiting me into ordering a lower amount and then increasing it at the store. I checked in at my car and after the text saying they were ready, I still had to sit for over five minutes in the lobby. Then I placed an order for delivery and the shopping cart didn't show a 15 dollar delivery charge, nor does any email or text tell me how much to have available and then it took three calls, over two days, each over 45 minutes before speaking to someone. Then they wanted to deliver two days from now. I've got the records to prove it. Worst service and the only place in town with multiple gun wearing security in the lobby making me feel more like a criminal than a legal and safe customer. I will not be going back to this business or any of their offices. Not to mention everyone I met in person was rude, at least the person I spoke to over the phone was polite and empathetic. The only person involved I can say was a good experience.

was treated very bad by the staff here when I had some issues with the products being under and the manager and district manager are very bad people they basically robbed me smh bad business bad employees here

y'all need to come to Michigan. You guys are getting ripped off!!!

Customer service is great. Product is great. Sandie is AWESOME!

The employees and manager at this location are rude. When they make a mistake, instead of apologizing, they treat me badly.

Extremely disappointed with Trulieve! You are always out of product and always have an excuse blaming everything and others for inept business procedures! For the last 12 weeks I have not been able to recieve product bc your out of our medicine. I hate I have to use medical marijuana to elevate anxiety. I found products that really help and guess what? You never have any in stock! How do you stay in business? Thank goodness CVS/walgreens dont have issues with getting medication! There is no excuse for your company ever being out and not being able to provide medicine to your customers! Oh by they way, I put an order in this past Thursday for hybred rso. I recieved an email that it would be delivered to my home on Saturday. I sat here all day, waiting. I called talked to a snarky woman. She said she saw it was to be delivered today. Still waiting! Called back around 3pm. Spoke to Alax. He saw where it was to be delivered today. I said I didnt recive a text or message that they were coming to deliver. He said, thats weird. He said he didnt think it was going to be delivered today. He said it will probably be tomorrow. I said well that wont work! Some people cant spend all day every day waiting and waiting. I asked for a manager to call me back. Still waiting! 820pm Saturday! STILL WAITING! NO CALL! NO DELIVERY! THIS IS COMPLETELY UNACCEPTABLE! How would you feel not being able to get your medicine for 12 weeks because of B.S. Alex and I had a nice chat. How can you keep doing buisness like this? Your poor staff having to deal with upset people all the time. Y'all need to get it together! Maybe your ceo's need to go out to Colorado to take notes and see how they do business. Hopefully I will recieve a phone call to fix your delivery and supply problem asap. Sincerely Susan

Very poor service. From the inept check in process, to the wait time, and non existent orderly que. You guys SUCK!

The Belleme Brothers line is the best Bud I've purchased in a Jacksonville dispensery. I've been a patient since 2016 this is A1 Bud!

This is my go to store partially due to convenience but the product has been quality and the staff is always friendly. Eileen and Lebarron especially are always professional and look out for me, thanks!

The kid Hayden F he really helped me alot and I never go online and do reviews. But he impressed me and took time with me. Thanks alot.

Checking in is easy. Short wait-time today. I love the quality of the products. I do wish they would keep more ground TruFlower in stock. The staff is always friendly. Patrick was super helpful and ready to answer any questions. Website is easy to navigate for online ordering.

Is super cleaned

Spencer is absolutely awesome. Very knowledgeable about products and very professional. He will always be my go to person at OP Trulieve.

LeBarron was a great and knowledgeable tender. He made sure I got the meds I were looking for. The Blue River Rosin is best in the state and all the tenders and employees at Trulieve are absolutely amazing. I am thankful for tenders like LeBarron. I will be asking for him every time.

Richard at the OP location was phenomenal!! I walked in not knowing too much and he helped pick out what was best for my needs. ⭐️⭐️⭐️⭐️⭐️

I visited many dispensaries at first to try out and see what I liked. Hands down Trulieve and this location is my favorite! Great products and such a fun experience everytime I go. Mario is amazing and so helpful!

Ash C. Is great and always has the best recommendations.

You all are great, thank you! If I could ask one thing it'd be this -- it would be SO helpful if the inventory on the website was kept up to date. Thanks again!

They have the best manager!! She is truly wonderful I have been a patient for 2 years and can’t say enough good things about her. Thank you Rashanda

I've tried the rest.. trulieve really has their trip down. Their prices and their product and the service and the personnel are unmatched in this industry.. this is my favorite dispensary in Florida and in my city of Jacksonville hands down.. no one even comes close there's no going anywhere else for me.. thank you Orange Park trulieve and staff..

it's knot ever again it's faster to go to another trulieve get what you want and be home

I went in there yesterday on Valentine's Day, which was 25% off all flower. They were slightly busy and the staff was handling it excellent! Now Mario was my budtender and he was exquisite, excellent customer service. He went above and beyond for me. He took the time to explain things to me and show me the different products and percentages of THC. I really appreciate your hard work Mario and I will be back to see you keep up the good work!!

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