Trulieve - Key West

I just returned home from a great shopping experience with Nick in Key West. Nick was very helpful and knowledgeable about the products that are offered. I love Trulieve and ALWAYS have a pleasant experience when I shop there.

I was there right after the Thanksgiving holiday and didn't expect to see a lot of choices. I was pleasantly surprised. My budtender was Susanna, and they really do a thorough job training their staff. Every time I go they answer my questions, and never make me feel foolish. We all have to learn. This time, I was able to buy new items for myself. She helped guide me in the process of using my new meds. It really is an enjoyable experience. Please open more stores.

I've been a regular customer at trulieve since I first got my med card, the people in the lobby are super kind and welcoming aswell good conversations for when you're wait and the service and cooperation from the budtenders is outstanding (S.O Davis ,Michael ,Jose Nitsi,Andy and Annie) you guys rock and if I missed anyone they rock too🤟🏼. there's also a wide selection of great products no matter what the problem is they got it. from there entensive knowledge on terpenes and specific cannabinoids, to the quality of the product ,whatever it be. I have anxiety and bipolar depression but I dont believe pharmaceutical medication for it never worked for me and only made things worse. for my anxiety I was recommended indica dominant strains, and for my bipolar depression I was encouraged to try pure hybrids. This knowledge has drastically changed and improved my life and am grateful for that.

Even in light of the COVID-19 shutdown, service at Trulieve was great. Thorough and respective of personal space. And reasonable prices. I was helped by Amy and Jinny.

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

They should just close. They never had good service The delivery service SUCKS. I’m just not ever going back. That’s my thought.

Dean and Zak were awesome to work with and this new location was easy to access. Also had a great selection of in stock products.

Great knowledge and beyond helpful! Dean was incredible! Beautiful store and great swag!

Staff very nice and very knowledgeable about the product

I Really love their Cultivar collection! when it its available, unfortunately the staff member who helped me the last time I was in was not very ....... I get it we all have bad days.. but I haven't been back since. she was rude, and condescending. but they do have VERY GOOD WEED!

I feel the location and staff are phenomenal ! I leave satisfied and with a smile every time. yeah more flower choices would be wonderful but i truly have no complaints ! 💯it

Visited my local Trulieve store in Key West today. Upon arrival I was checked in right away and called back to pick up my online order(s). I was greeted by Cody who reviewed my order(s) with me and answered a few questions regarding a few other products. He was very professional, friendly,and knowledgeable.

Great location, even better service

WOW found out on opening day y'all where here & opened!! went downtown to the opening. Great experience from the door to the finish, felt like i was special in a good way. Very informative information from everyone i talked too.This is a Dispensary class act. Thank y'all so much for getting here. been there 2 days now & i am so happy to call it home base for my medical needs. Thanks to my Budtender Chris Ramirez for your informative help on day 2. Many years of success!!

It's always enjoyable to visit this dispensary. All of the staff helps me make the decisions I need to choose the product that's best for me and my condition. When I go in and ask for something specific, the staff will search the entire store to find what I need, and when I leave, I feel like I left a friend's house instead of a business. Between the quality of the product and the staff's professionalism and friendliness, I truly enjoy going to get the medicine I need to help manage my condition. Trulieve and their product has been a Godsend for my illness, as I've noticed I feel a little better every day. I give Trulieve, their products, and their staff the credit for that improvement totally. Thanks Trulieve!

Staff has entered my incorrect information twice, resulting in embarrassment without an apology or solution. This location has wasted my time and exhibited unprofessional behavior, as the cashier wouldn’t explain to me what the issue was until a manager assisted her.

Location is fine ,it’s the absolute phenomenal, intuitive ,insightful and informative crew that has been established I have to say Michael and Simona aren’t just employees their absolutely like family to me ... Davis helped me today and he’s definitely learning from the BEST!!!

Thank u to dean as well all the guys in the store are great love going there

I was approved for medical marijuana due to my autoimmune disease, therefore I was very uncomfortable during my most recent visit because a staff person was not wearing her facial covering correctly and they allowed a person to sit in the waiting room with no mask. So I ordered delivery for the next time and the delivery person came to my door with no mask! Products are great and staff is helpful, friendly and knowledgeable but i do not feel safe being exposed to people who aren’t protecting me by wearing a facial covering.

I was in yesterday to grab some flower & rosin, and Nick was my rep. He was really helpful & his product knowledge was second to none. It's not the first time I ended up at Nicks station, and he has ALWAYS been very helpful. Trulieve is lucky to have him there.

Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. Plus the whole place stunk of bad garlic breath! STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.

Feels weird to have to sit in a waiting room and then go into a back room. Like we are doing something wrong.

Great store! Very fast! Not a long wait! Very knowledgeable employees. Zach and Michael were excellent and very helpful!

Living in the Middle Keys it's difficult to find the right medication. Trulieve always has your back. Killer staff, Alex Rodriguez was my tender today and as always right on point. SOLID!