Trulieve - Key West

I just returned home from a great shopping experience with Nick in Key West. Nick was very helpful and knowledgeable about the products that are offered. I love Trulieve and ALWAYS have a pleasant experience when I shop there.

Great store! Very fast! Not a long wait! Very knowledgeable employees. Zach and Michael were excellent and very helpful!

I was there right after the Thanksgiving holiday and didn't expect to see a lot of choices. I was pleasantly surprised. My budtender was Susanna, and they really do a thorough job training their staff. Every time I go they answer my questions, and never make me feel foolish. We all have to learn. This time, I was able to buy new items for myself. She helped guide me in the process of using my new meds. It really is an enjoyable experience. Please open more stores.

Dean in Key West really helped us out with information and made the experience feel welcoming. Thanks for a great experience.

I loved everything about my visit! Mainly my server Vic, he was absolutely fantastic! He took his time to explain the difference between Rosin and Shatter and was extremely knowledgeable. He also helped me pick the correct flower for my needs. Don't be shy, if you need knowledge just ask, they're there to help you find the best products for your needs.

Best dispensary on the island. Great selection of products. They have been open for 3 days and I’ve been there 3 days in a row lol.

Visited Trulieve for the first time yesterday, the whole staff was absolutely fantastic, Michael and Anthony were so helpful they walked me through everything step by step and made me feel comfortable and totally informed. 100% going back and would highly recommend

Key West’s Truelieve I receive my products via delivery. The Folks from Key West are really great!! Right from the moment they arrived! Friendly, Positive and, Helpful! I had questions about the TruClear I’d ordered. They both gave me good tips on how to make it easier to use and dose. This is the third time I met Darren And first time for Vic. I feel like I am getting to visit old friends! Really enjoying the wonderful experience and, looking forward to future tips and ideas on how to’s for truelieve products! If I could give them 10 stars ⭐️ I would! Also the company is so great with customer service! Above and beyond! Happy here in the Key’s 🌞☺️❣️

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

Location is fine ,it’s the absolute phenomenal, intuitive ,insightful and informative crew that has been established I have to say Michael and Simona aren’t just employees their absolutely like family to me ... Davis helped me today and he’s definitely learning from the BEST!!!

Great new store in Key West. Fully stocked. Great service. Daniel and Zachary were there to assist me with any questions I had. Great experience. Great products.

WOW found out on opening day y'all where here & opened!! went downtown to the opening. Great experience from the door to the finish, felt like i was special in a good way. Very informative information from everyone i talked too.This is a Dispensary class act. Thank y'all so much for getting here. been there 2 days now & i am so happy to call it home base for my medical needs. Thanks to my Budtender Chris Ramirez for your informative help on day 2. Many years of success!!

It's always enjoyable to visit this dispensary. All of the staff helps me make the decisions I need to choose the product that's best for me and my condition. When I go in and ask for something specific, the staff will search the entire store to find what I need, and when I leave, I feel like I left a friend's house instead of a business. Between the quality of the product and the staff's professionalism and friendliness, I truly enjoy going to get the medicine I need to help manage my condition. Trulieve and their product has been a Godsend for my illness, as I've noticed I feel a little better every day. I give Trulieve, their products, and their staff the credit for that improvement totally. Thanks Trulieve!

I had an issue with a product, but Andrew was able to switch out my items and give me an overall good experience. Always great service very clean. Thanks Andrew!

Let me start by saying the staff at the Key West location is awesome but the rest of Trulieve is laking. So I been using Trulieve for my meds to treat cancer and severe PTSD for a few months. Everything was great and my treatment was going well and boom all of a sudden they ran out of the product I was using. This left me very concerned. Trulieve gave me a number to call to see if they could get it transferred to my location. Well that when my nightmare began. The reps on the phone are completely incompetent. They was supposed to put in a transfer order and come to find out a week later that they never put the order for transfer. My home location has been out for over a week. I requested twice that a supervisor call me and no one ever called me. I called one last time today and the person I spoke to couldn’t help me but she did politely but rudely hung up on me after I told her I would hold for a supervisor. At this point I has lost all faith that a Trulieve supervisor will call me back and I no longer trust that Trulieve can successfully get me the Medicinal products i need to treat my conditions.

Brutal service, they took my ID card and never returned it. They found it then never called to tell me they still had it. When I called I was promised it would be mailed the next day st the latest. I phone back 4 days later it's still in yheir safe and they can seem to afford a stamp the supervisor told me. Then it's "were too busy" apparently they're to busy yo fix their screw up. If you spend they'll serve you but once you left them your money you then become scum under their shoes. The management is brutal, their customer help line is a complete joke. And they are a bunch of lying scum. I will continue to post negative reviews until my ID card is returned. You are the absolute worst customer service in the industry. Multi million dollar company and can't afford stamps. Is that a pure lie or what. Plus the whole place stunk of bad garlic breath! STAY AWAY. GO TO SUNBURN, LESS MONEY MORE SERVICE.. JUST DOWN THE STREET.

Living in the Middle Keys it's difficult to find the right medication. Trulieve always has your back. Killer staff, Alex Rodriguez was my tender today and as always right on point. SOLID!

Best dispensary in S Florida. Largest selection of flower. Helpful employees

I visited about a week or so ago and was served by "Davis". He was extremely knowledgeable on the store's products and took the time to kindly explain to me the differences. The rest of the staff was equally caring and attentive. Trulieve is easily the best dispenserary in Key West, I just hope they end up getting more products to choose from because they tend to run out somewhat quickly.

I was in yesterday to grab some flower & rosin, and Nick was my rep. He was really helpful & his product knowledge was second to none. It's not the first time I ended up at Nicks station, and he has ALWAYS been very helpful. Trulieve is lucky to have him there.

Staff very nice and very knowledgeable about the product

Feels weird to have to sit in a waiting room and then go into a back room. Like we are doing something wrong.

worst place ever won't replace my pen I bought there that broke worst costomer service like Joshua has got to be the worst at his job he's so cold and rude what a jerk hope the business fails and has to shut down bad business lots of incompetence there dont waste your money ill never shop here or any of their other locations again

Even in light of the COVID-19 shutdown, service at Trulieve was great. Thorough and respective of personal space. And reasonable prices. I was helped by Amy and Jinny.