Trulieve - Key West

Dean and Zak were awesome to work with and this new location was easy to access. Also had a great selection of in stock products.

Key West’s Truelieve I receive my products via delivery. The Folks from Key West are really great!! Right from the moment they arrived! Friendly, Positive and, Helpful! I had questions about the TruClear I’d ordered. They both gave me good tips on how to make it easier to use and dose. This is the third time I met Darren And first time for Vic. I feel like I am getting to visit old friends! Really enjoying the wonderful experience and, looking forward to future tips and ideas on how to’s for truelieve products! If I could give them 10 stars ⭐️ I would! Also the company is so great with customer service! Above and beyond! Happy here in the Key’s 🌞☺️❣️

I was in yesterday to grab some flower & rosin, and Nick was my rep. He was really helpful & his product knowledge was second to none. It's not the first time I ended up at Nicks station, and he has ALWAYS been very helpful. Trulieve is lucky to have him there.

First time at Trulieve & I will never go anywhere else! As soon as you walk in your greeted & given a warm smile by the woman in the front (didn’t get her name sorry). Very quick, not a long wait & the staff is amazing! I was helped by Amy & she was super sweet! Very knowledgeable of the products & loves to help! I went to pick up a first time order & the whole process was easy even for my first time, Amy even helped me change & add some things that were better for me. I ended up walking out with a bunch of stuff at a great price. Highly recommended, thank you Alexander the GM for having such an amazing & sweet team at Trulieve on Duval St. Check them out!

I was approved for medical marijuana due to my autoimmune disease, therefore I was very uncomfortable during my most recent visit because a staff person was not wearing her facial covering correctly and they allowed a person to sit in the waiting room with no mask. So I ordered delivery for the next time and the delivery person came to my door with no mask! Products are great and staff is helpful, friendly and knowledgeable but i do not feel safe being exposed to people who aren’t protecting me by wearing a facial covering.

I had an issue with a product, but Andrew was able to switch out my items and give me an overall good experience. Always great service very clean. Thanks Andrew!

Great people and relaxing atmosphere, very knowledgeable. I had Kyle assist me and was super helpful. Manager also stepped in to help replace a puffco that had failed and treated me really good, hooked me up.

I like the privacy as well as the Bud Tenders. Brian was super knowledgeable and friendly. Finally have a good dispensary. I would like to see a %20 discount for Vets like some of their competition offers. Really only complaint

worst place ever won't replace my pen I bought there that broke worst costomer service like Joshua has got to be the worst at his job he's so cold and rude what a jerk hope the business fails and has to shut down bad business lots of incompetence there dont waste your money ill never shop here or any of their other locations again

Let me start by saying the staff at the Key West location is awesome but the rest of Trulieve is laking. So I been using Trulieve for my meds to treat cancer and severe PTSD for a few months. Everything was great and my treatment was going well and boom all of a sudden they ran out of the product I was using. This left me very concerned. Trulieve gave me a number to call to see if they could get it transferred to my location. Well that when my nightmare began. The reps on the phone are completely incompetent. They was supposed to put in a transfer order and come to find out a week later that they never put the order for transfer. My home location has been out for over a week. I requested twice that a supervisor call me and no one ever called me. I called one last time today and the person I spoke to couldn’t help me but she did politely but rudely hung up on me after I told her I would hold for a supervisor. At this point I has lost all faith that a Trulieve supervisor will call me back and I no longer trust that Trulieve can successfully get me the Medicinal products i need to treat my conditions.

I was there right after the Thanksgiving holiday and didn't expect to see a lot of choices. I was pleasantly surprised. My budtender was Susanna, and they really do a thorough job training their staff. Every time I go they answer my questions, and never make me feel foolish. We all have to learn. This time, I was able to buy new items for myself. She helped guide me in the process of using my new meds. It really is an enjoyable experience. Please open more stores.

Very informative. Dean and Zach made me feel very comfortable. I am a difficult person who knows it all, but Dean and Zach recognized that and treated me nicely. The manager that you brought from Dadeland is a great guy.

On Duval, but nearby parking makes it fairly easy. Finally KeyWest has flower......no more Surterra. Avoid MedMen as they oppose homegrow.

I've been a regular customer at trulieve since I first got my med card, the people in the lobby are super kind and welcoming aswell good conversations for when you're wait and the service and cooperation from the budtenders is outstanding (S.O Davis ,Michael ,Jose Nitsi,Andy and Annie) you guys rock and if I missed anyone they rock too🤟🏼. there's also a wide selection of great products no matter what the problem is they got it. from there entensive knowledge on terpenes and specific cannabinoids, to the quality of the product ,whatever it be. I have anxiety and bipolar depression but I dont believe pharmaceutical medication for it never worked for me and only made things worse. for my anxiety I was recommended indica dominant strains, and for my bipolar depression I was encouraged to try pure hybrids. This knowledge has drastically changed and improved my life and am grateful for that.

First time at Trulieve in Key West located at 400 Duval Street. Today was their grand opening so they were offering 25% off! What a wonderful experience - highly recommend this dispensary! Shout out to DEAN for helping me out today! The space is beautiful and clean and modern. All the staff is super friendly and welcoming. I am a newbie and had a lot of questions which Dean was very happy to answer all of them. Dean was knowledgeable, reassuring and gave me some great guidance towards products that will work for me. I appreciate the high level of customer service I received, the patience that both Anthony and Dean had when I asked questions and asked them to repeat things as well. I am grateful for their idea to keep a journal so I can continue to experiment and try out which products work best for me. I forgot it was cash only, but they happily held my order and quickly processed me once I returned. There is an app you can use too which takes a few days to set up so you can pay without cash (I'll set this up for next time). Overall great happy experience, knowledgeable & professional staff, unique products, plenty of materials to help educate yourself, a clean and modern and beautiful space, great central location in Old Town Key West, and I am looking forward to my next visit. Thank you Trulieve team & especially Dean!

I visited last week for the first time in a while and Jacki took some extra time explaining the new products to me and was very nice and super helpful regarding my questions. She explained the discounts on trupods that day to me which I was happy to take advantage of. Never a bad day visiting Trulieve Key West from the middle keys!

I visited this location today. I had this person Annie mayo,who took care of my order. Was very very informative, very pleasant, showed me a lot of things that I didn’t know. I thought I did now. I would recommend this place to anybody. I mean it’s such a great atmosphere, when you go in the people are so pleasant it is just a lot of fun. Go there check them out, have a good time thank you

Staff has entered my incorrect information twice, resulting in embarrassment without an apology or solution. This location has wasted my time and exhibited unprofessional behavior, as the cashier wouldn’t explain to me what the issue was until a manager assisted her.

Location is fine ,it’s the absolute phenomenal, intuitive ,insightful and informative crew that has been established I have to say Michael and Simona aren’t just employees their absolutely like family to me ... Davis helped me today and he’s definitely learning from the BEST!!!

Love this place, very safe atmosphere. Everyone is friendly and knowledgeable. The grand opening day Chris was my tech. He was excellent at setting you up for a magical experience. Sube

Best dispensary in S Florida. Largest selection of flower. Helpful employees

Staff very nice and very knowledgeable about the product

Feels weird to have to sit in a waiting room and then go into a back room. Like we are doing something wrong.

They should just close. They never had good service The delivery service SUCKS. I’m just not ever going back. That’s my thought.