Trulieve - Melbourne

Used to think that Trulieve was the best price/selection/service in the state, but not any longer. The only product that isn't overpriced is the preground flower, and that dries out so fast you don't want to buy much at a time. Good thing you can only order 2 of any one kind. Now if you could just get them to deliver it that would be nice. Have had an issue with every single order I have placed in the last 5 weeks. No such thing as on time delivery any more. Bait and switch more than once. Kinda sucks when you place an online order for delivery and find out two days later you need to go to the store to get it and when you do your order isn't even close to what you need. There was a place on the website that stated Trulieve would only call you if there was a problem with your order, yeah don't hold your breath. The only way you can contact them is thru customer service center, you can't even talk to someone in the store. The biggest in the state needs a severe overhaul. It has been my experience in life that most problems like this are caused by poor management. Very sadly disapointed.

Stop supporting Sunshine Cannabullies.

Trulieve screwed me over on their "clearance" sale, made my anxiety spike while arguing with the rep in store over the whole issue. They have been patronizing and unapologetic despite me having the receipt for my purchase and refusing to honor their mistake. The rep even tried to talk me out of my Member berry shatter because it's hard to come by and it was their favorite; they were "willing" to trade me their own purchase of Jack Herrer, (which was purchased with their employee discount), and give it to me for what they purchased it for while saying, "I really shouldn't be doing this". Is Trulieve the wild west of cannabis dispensaries? Making up prices and rules as they go along?! Steer clear of this place, give your money to another dispensary that cares about you, not just your money. Never shopping there again. Trulieve sucks. F@$K trulieve.

Always exceptionally SLOW, point discounts non-stackable, most staff's attitude is poor, NEVER a response from customer service or management. I don't use this company anymore. I never had a problem with the product, but why go here when other dispensaries are much more efficient, have better promotions, equal or superior products, and are customer service oriented.

Best desp in town, do not go anywhere else!

Horrible worst customer service and flower over priced

3 hour wait for a pickup becuase u are understaffed? Or out of product AS ALWAYS??

I went to Trulieve Melbourne on 11/25/19 at approximately 11:30 am. I was told there would be a 45 minute wait. Others left instead of waiting but I stayed because I was not in a rush. Slowly the waiting room emptied of people there before me as new customers continued to arrive. Then several of these new walk-ins, whom I watched come in, went ahead of me. They were walking in and being called within 5 minutes and there I was still waiting. I brought this to the attention of the reception staff, a man and a woman, then later to the manager. They offered no explanation and treated me poorly for telling them of their unprofessional acceptance of patients in no particular order. I have spent close to $1000.00 at this location but will not be returning. If you go there be prepared to wait a long time to then be treated like sh**.

I purchased the powder, drove 30 mins home, and the inside seal had been town 1/2 way off. I have pictures. Manager stated he had no idea how that happened.

Go to another location, attitude for no reason and not helpful at all.

Shout out to Ericka B Definitely one of my Favorite Budtenders at TL Very nice beautiful and knowledgeable of products. Always a good experience 💯

*Correction from yesterday's post My Budtender's name is Jacob Dittenber. He had been a blessing and goes above and beyond for his customers. I apologize for the error of yesterday's post. But again if anyone is new to the marijuana industry I would HIGHLY going to see Jacob Dittenber at Trulieve Melbourne he makes it very easy and knows his shit. Thanks again Jacob 👍 Satisfied Customer, Brian Bolt

Maureen was great. Answered all my questions. Thanks for your help!

Trashy location, trashy employees, trashy management and last but not least Garbage product. If you respect yourself, don’t ever go here. THE ABSOLUTE WORST!!!

Texts from the company saying “shop now online” and website updates are on two different clocks. However, the people at this trulieve are kind, smart and helpful. I always feel super welcome and they’re always so friendly and kind, even when there’s an issue. Overall, awesome staff, awesome store 💞

Very disappointed that the temperature of people was not taken prior to entry 😷 This is a very busy location.❤️😷

fast and friendly service.. great location.

Awesome service from kind people. Ericka B. was extremely helpful, and is very knowledgeable.

didn't have 3/4 of the product Leafly listed them having. Staff got upset and impatient when I asked about info on the terp profiles. I knew more about the flower than the budtenders I did my research about the flower online before I went.

I went to be disappointed as I have been with other dispensaries near me [read my other reviews]. First, this was a new build-out as this was a thrift store for a while before. The staff was great! Their quality hires are very knowledgeable on product and usages. They even questioned me about usage techniques and where I learned too. I didn't buy the first visit, but after 30 minutes or more I had a smile on my face with 6-7 different products before me I could review. I can't wait for my monthly slap-in-the-face from SS as I already know what I want to purchase next week.

It’s good

I've been to this location 3-4 times since I got back to Melbourne due to the COVID-19 in March. So... first off I want to say that the Trulieve in Melbourne is my current favorite location. Each time i go to this location, I've had no issues in waiting, pick up, returns, exchanges, etc.No issues. Next off, I want to say that the "medtenders" there are truly amazing, they answer all of my questions without being so annoyed with me like some of the other places do. I am always the one that wants to see what options are available to me that would best relieve me and every time i ask about the product, they had no issues showing me. Literally the best customer service i've had in a TL dispensary is at the Melbourne location. Justin, is probably one of the best med tenders you will meet there. He greets you so kindly when you go to his counter and then he was more than happy to assist me with adding additional items to my order and since we have similar symptoms, he was able to recommend me products that have worked for him that I did not try yet since my favorite supplies were currently out. Let me just tell you. I did try every single product I got that day. (A couple of weeks ago). I can fully say that the harlequin, the banana kush, the dutch Hawaiian and the Northern hash plant concentrates have DONE WONDERS FOR ME. Like it works really well for me so I want to formally thank you for finding methods of relief for me. I will definately request you when I show up to the Melbourne Trulieve, If i am doing walk in pick ups or walk ins. The other person that helped me that was extremely helpful and one of the best "med tenders" at the Melbourne Trulieve as well is Lauren. (Sorry If i spelt that wrong). I was feeling extremely anxious today for some reason and when I got called to the back, Lauren greeted me so kindly, I placed an online order so I did a pick up walk in. I told her the products I was looking for (indica/hybrid based, since I had so many sativas) and things that I desired in products so I was recommended the Skittles vape and the truclear dogwalker by her, and some flower/prerolls as well (I loved DW, so thank you for this reccomendation, the last time I had it was in August). So far out of everything I got today, I tried the vapes and it has done wonders for me as well. These two med tenders are really the best ones at the location and I will definately ask for Lauren or Justin each time I go for a walk in or a walk in pick up. Both of these individuals strive for excellence, professional and you can really tell that they do their jobs great and they love their job. So thank you Justin and Lauren. I will see you guys soon (:

I get delivery and the team with Truileve are very professional. Today, I had a new delivery person, her name is Brooke, she was AWESOME! Texted me when 13 minutes away and then out front. My receipt came in my email before she left the curb! WTG! BROOKE!

Helpful for my 1st time visit Kinda had to wait but no biggie Friendly staff Decent product Clean and comfortable setting