Curaleaf - Phoenix Airport

Terrible atmosphere, and the people who work there are unable to keep track of what is going on. I had at least 3 people who came in after me were serviced before me and I'm not a new patient. The buds are good though

I got good mess and good donations prices. I was happy with my quality of meds

love this place. safe and great staff

Jose A. Ortega was very helpful with walking me through the wide selection they have as well as great service! loved the meds & i will be back

Awesome service and great weekly specials!!!“Constantly having the best selection of flowers and concentrates. everything about this spot is great. no complaints. will continue to drive 30 min just for the best.”

TLDR; Bloom rewards should not be depended on, and loyal customers will be shafted. Expect to be treated like a number, and hostility from management. I've been a weekly customer with Bloom for three years, taking advantage of the ounce deals for flower that they typically run thursdays. The quality of the flower will vary from week to week, and sometimes the flower is not fully cured (ie still slightly wet) which means you are paying for a bit of extra water in those ounces. I was a loyal customer despite this known shortcoming. Bloom has a poor rewards system, amounting to less than 5% back on your purchases, if you've spent $10K. They advertise these as "instant credits" at various reward tiers. These amount to 5% back after spending $10,000, 4% back after spending $5,500, 3.5% back after spending $2,800 and 3.3% back after spending $1,500. Bloom neglects to inform customers that these are not actual credits, they are coupons. Whereas a credit is typically considered something that is tracked on an account basis, a coupon is typically limited to the single day of purchase. For example, nobody would expect a coupon at a grocery store to be applicable to the subsequent purchase. However if I overpaid a water bill, credit card, or similar my account would be credited, and thus subsequent bills would apply the remaining credit before continued charges. Thus, I was never informed about "instant credit" actually meant coupon. This presents a problem for me as concentrates and edibles adversely affect my body. Thus, I must buy flower, and carefully manage when I buy flower to prevent hitting state-imposed limits. I saved $5,500 worth of points, and on attempting to apply a $250 credit to a purchase I was then informed of Bloom's unique interpretation of the word credit in their rewards system. As I cannot take advantage of concentrated products; I could not purchase $250 of their products in a single day. As a loyal customer for 3 years, a low-ball estimate of the money I've personally spent at Bloom is above $20,000. 52 weeks, times 3 years, times $130. Their prices used to be higher, so this number is inaccurately low. After loyally spending so much at this location, I asked to speak to a manager about this miscommunication in their policy. I was frustrated this policy was never stated in signage, or on their website. This was the first time I applied rewards points, in my three years shopping with Bloom. If you are mathematically inclined, this might be a surprise. I should have points well exceeding the 5,500. But Bloom's computer systems were supposedly hacked, they lacked proper backups, and thus they lost the ability to track all points. Management at the time posted signs saying the points would be recovered in time, but alas they never were. Today, I was forced to use a $100 credit, as the $250 credit was impossible to spend. Assuming I ended up applying two $100 credits, I now loose $50 of credit due to their policy. This is in addition to the roughly $525-$600 (Bloom's coupon / real credit) I was shafted during the Bloom hacking incident. Bloom's manager was confrontational when I attempted to explain what happened, and had no attempt at empathy for my situation. His reasoning was as follows: -- "Instant" implied it's a coupon. -- Computer systems cannot track a credit. -- Prior notification of policy is not necessary. -- Ownership does not care, it's policy. -- Only three people have complained, so my concern is invalid. -- My complaint will not be passed along. -- Ownership only cares about, or reads, Leafly reviews. -- I should just buy concentrates, despite negative reactions. Clearly, I disagree with the meaning of the definition of credit. The way credit is defined by most businesses does not apply to Bloom. As a computer programmer, if you can track points, you can easily track credits. Add a new column to your database. I am not responsible for Bloom's computer system failures. Hiding behind an unannounced policy, does not make for good business. I'm penalized, and my problem is irrelevant because not enough other customers have noticed the issue. The manager implied I was therefore stupid. Ownership doesn't care about anything but their public image, fair resolutions with loyal customers is not a priority. In the end, I'm embarrassed to have been so loyal to a company that is only interested in treating me as a number. I'm sorry I ever recommended Bloom to others, and fully regret saying how great of location it was. I'm sorry for apologizing for Bloom to others when Bloom was hacked, and not pointing out how badly it reflected on Bloom's leadership to lack simple database backups. Bloom does not care about you. They do not care about wait times, customer experience, honoring their own promises, or even provide an iota of empathy for customers that notice these discrepancies. I will seek out alternatives to Bloom, and I urge you to do the same. I am embarrassed to be a loyal Bloom customer.

best buds in town

Not a fan. Every despensary I have been to is far better than this place. They do have a good selection, but the set up here makes no sense. Your supposed to feel comfortable buying meds, this place makes you feel far from it. Highly recommend going anywhere but here. I don't have to leave a positive review for a free preroll, because I won't be back!!

great location. friendly staff very knowledgeable

to girl in her mid 30. black framed glasses. pointy nose. just stop breathing. your not doing the company any favors when you recommend shitty weed. just pissed off customers who will not return.

Best prices in the valley!!

First time at bloom was great, very calm atmosphere, the staff is really helpful, no rood people at all, and for being first time patient bloom gives out a free 1/8 of your choice, TOP THAT other dispensaries that give out dry ass pre-rolls!!!!

GR8 SERVICE GR8 PEOPLE GR8 MEDz

stopped by today its really professionals. I was a little confused when i walked in i didnt know if to go to the right or left! but you go to the right! (just saying) The meds are well displayed with how high the flower tested. staff are highly educated and well groomed lol i felt a little under dressed. its a nice place and excellent prices and nice flowers! going back for sure! (in my sunday best tho)

love going there every time love the workers great deals and you got to look at stuff

I liked how helpful Amanda was, all the staff and meds where on point!

My first time here. I liked the service. friendly staff

White zombie is on point.cool people and great environment. I'll be back forsure

Nice knowledgeable people with good flowers

1st time i said i'd never go back because of the grassy smelling product, but gave Bloom another chance because the medication does work & was very good looking. Today the product smells much better, but they still have some improving to do....perhaps a new cultivator! I hope they keep improving...close to work.

This is pretty much my go-to place for meds because of their convenient hours and they have good buds. The prices are reasonable and the staff is chill.

great service

First time there and it will be my last. Low quality meds and limited option. Had some sour kush and it gave me a headache. Staff was cool though.

everything is dank af. good price too