Green Earth Collective - Highland Park

First off, I am not one to leave reviews but the service was so bad I felt inclined to leave one. I placed a delivery order at 7:20pm on Wednesday through Leafly. By the time it was 9:01pm I was a bit confused as they never texted me to tell me my orders ETA. I then called to ask for an ETA just for the worker there to tell me “unfortunately, your order didn’t go through and we’re about to close so we can deliver it to you early morning tomorrow.” I was pissed because I got a notification from Leafly saying my order “was in the works” - meaning the order did go through but the employees did not check their system for orders placed through Leafly until I called. Whatever, I figured I could wait until the next day. I told them the earliest I could do was 10am today as I am usually stuck in meetings until that time. This morning, the delivery person showed up at 9:45am and obnoxiously rung the door bell 4-6 times. Again, I was happy the order came and thankfully I had a 5 minute break between meetings. I opened the door and the delivery person said “sorry if I woke you up, I’ve been trying to call you but it went straight to voicemail.” Which is true, I have my phone on do not disturb bc I typically in meetings during this time in the morning. I apologized and proceeded to give him my ID. I had explicitly checked ‘credit’ as the payment method when placing my order through Leafly. He saw my card and said “debit?” I corrected him and told him I was intending to pay with credit. He said “we’re not taking credit, our credit system is currently broken so we’re only taking cash or debit payments. Did they not tell you when you placed your order last night?” After all of that, I wasn’t even able to get my order because I had no cash on me and was hoping to put this on my credit card. Extremely disappointed at the quality of service here. I was a loyal customer until this experience. I will never be ordering from this dispensary again.

I am extremely disappointed with Green Earth Collective. I’ve repeatedly purchased their "Moonland" carts, among others, and encountered the same issues: clogged, not burning properly, and stopping towards the end. Despite their assurances, the replacements have the same problems. Shockingly, employees admitted that they sell old, expired carts from their inventory to make a profit. This practice not only fails to meet the Cannabis Control Bureau’s standards but also raises serious safety concerns. If they’re selling old carts just to make money, I fear they might also be neglecting product safety regarding chemicals and pesticides. Avoid this dispensary if you value quality and safety.

Security guy thinks he’s tough shit or something- think he was dropped on the head because he has major anger issues. They didn’t want to honor their first time visit discount, saying it was my “second time” - which would’ve then warranted a 15% discount for my second visit.

I’ve gone here for years, loved it since it opened and was smaller. The new interior is indeed beautiful, but was very disappointed to discover they raised their prices as a result. I went here to get deals & quality, simple process, and I will sadly be shopping elsewhere simply based on costs. There are shops nearby that are far less expensive for same products. Hoping this changes and would return here if so!