Green Earth Collective - Highland Park

⚠️ MEDICAL PATIENT REFUSED SERVICE FOR DISABILITY! INFLATED PRICES AND TERRIBLE SERVICE & STOCK. I visited Green Earth Company which I frequent a couple times a week. I have PTSD and wear a medic alert bracelet. Cannabis is medicinal for me. When I entered and immediately informed security - who I’ve met - I was having a PTSD flare-up due to loss in the LA Fires, I presented my medic alert bracelet explaining my communication impairment (similar to Turrets with elevated speech). Despite acknowledging my condition, staff refused to acknowledge my disability. Budtender Coda voluntarily filled my cart with items I didn’t ask for and didn’t want, including an edible I can’t eat and have never purchased. He gave me a total and ushered me to pay without letting me choose my own products. This confused me, as I hadn’t ordered anything. When I asked if I could select my items, another budtender stepped in, and I quickly chose two products so I could leave. At checkout, Coda told me three times that I could not shop there with a medical condition. I asked if they were denying me service due to a disability, he shrugged. The manager, who claims to be a nurse, repeatedly told me to “calm down” instead of offering support or compassion. A PTSD patient cannot calm down as the brain damage impairs the prefrontal cortex. She could have offered me a seat, water or any understanding, despite knowing me by name and the money I’ve spent there. Instead, she told me to shop elsewhere. And tbh, she’s always been rude. This dispensary, meant to serve medical patients, told me I cannot shop there because of my brain injury symptoms. No one was insulted or berated; the issue was my volume and delivery, which were impacted by my condition. Despite presenting my medic alert bracelet, I was judged, and discriminated against. I have proof of the incident and stand by my account. DO NOT SHOP HERE IF YOU HAVE A DISABILITY. THEY PRACTICE ABLEISM WHILE TAKING YOUR MONEY. The manager’s behavior of a comically long, intimidating stare down, could seriously harm someone with PTSD. They don’t need to understand neurology—just honor the medic alert. **Post Store Reply Edit:** The retailer falsely claims I insulted staff. I greeted security with a smile and laughter, gave a verbal medic alert, and showed my bracelet. My symptoms were explained as similar to Tourette’s. Security did not relay my medic alert, bracelet info symptom info provided at any time. Coda’s creating my own cart and presenting thr total unnecessarily complicated the transaction. I was confused when given a total without ordering anything. It REQUIRED ME TO COMMUNICATE FURTHER to figure out why I ordered nothing and was being rung up. Coda told me three times I couldn’t shop there with a medical condition. I was whispering to him at this time as he’s served me so often it was almost a plea for him to see this isn’t really me. My amygdala hijacked the real me. Contrary to the reply, this shop has no compassion WHEN IT IS REQUIRED. On my worst day, they prioritized profits over patients, denying me shopping and dignity, and disinviting me to ever return because of my “medical condition.” I am no perfect human snd do not claim to be. I did everything I could to offer alerts and be in and out. I could have been just a tough customer. But instead the confusion of being billed before shopping, being told to calm down repeatedly, being stared down… all poured gasoline on a fire I warned everyone was burning. When they say discrimination is about ignorance and intolerance, it’s really true. And I’d file this experience under 90% ignorant. And if that woman is truly a nurse, I hope her patients have visible ailments.

First off, I am not one to leave reviews but the service was so bad I felt inclined to leave one. I placed a delivery order at 7:20pm on Wednesday through Leafly. By the time it was 9:01pm I was a bit confused as they never texted me to tell me my orders ETA. I then called to ask for an ETA just for the worker there to tell me “unfortunately, your order didn’t go through and we’re about to close so we can deliver it to you early morning tomorrow.” I was pissed because I got a notification from Leafly saying my order “was in the works” - meaning the order did go through but the employees did not check their system for orders placed through Leafly until I called. Whatever, I figured I could wait until the next day. I told them the earliest I could do was 10am today as I am usually stuck in meetings until that time. This morning, the delivery person showed up at 9:45am and obnoxiously rung the door bell 4-6 times. Again, I was happy the order came and thankfully I had a 5 minute break between meetings. I opened the door and the delivery person said “sorry if I woke you up, I’ve been trying to call you but it went straight to voicemail.” Which is true, I have my phone on do not disturb bc I typically in meetings during this time in the morning. I apologized and proceeded to give him my ID. I had explicitly checked ‘credit’ as the payment method when placing my order through Leafly. He saw my card and said “debit?” I corrected him and told him I was intending to pay with credit. He said “we’re not taking credit, our credit system is currently broken so we’re only taking cash or debit payments. Did they not tell you when you placed your order last night?” After all of that, I wasn’t even able to get my order because I had no cash on me and was hoping to put this on my credit card. Extremely disappointed at the quality of service here. I was a loyal customer until this experience. I will never be ordering from this dispensary again.

Security guy thinks he’s tough shit or something- think he was dropped on the head because he has major anger issues. They didn’t want to honor their first time visit discount, saying it was my “second time” - which would’ve then warranted a 15% discount for my second visit.

I am extremely disappointed with Green Earth Collective. I’ve repeatedly purchased their "Moonland" carts, among others, and encountered the same issues: clogged, not burning properly, and stopping towards the end. Despite their assurances, the replacements have the same problems. Shockingly, employees admitted that they sell old, expired carts from their inventory to make a profit. This practice not only fails to meet the Cannabis Control Bureau’s standards but also raises serious safety concerns. If they’re selling old carts just to make money, I fear they might also be neglecting product safety regarding chemicals and pesticides. Avoid this dispensary if you value quality and safety.

I’ve gone here for years, loved it since it opened and was smaller. The new interior is indeed beautiful, but was very disappointed to discover they raised their prices as a result. I went here to get deals & quality, simple process, and I will sadly be shopping elsewhere simply based on costs. There are shops nearby that are far less expensive for same products. Hoping this changes and would return here if so!

New Showroom is Open! Absolutely beautiful. Tons of new products too.

Definitely will NOT be shopping here again. It's really shady how the store contacted me after my order was sent through to say that I'll be charged an additional 10 dollars in taxes. The joints were rolled in the cheapest cone ever, and 2 of the joints were leaking resin bad enough to where I couldn't smoke them. Waste of money.

I literally placed an order, was told I had a driver en route and then the driver just never came. And then they closer the store. Y’all are plain weird like idek what else to add.

Literally love everyone here all super nice and welcoming always have a great experience.

ordered from this place, got the notification that my order was being prepared and it went straight to “delivered” but they never showed up. got the “delivered” confirmation minutes before they closed. seems lame

So I'd like to first preface this by saying I am a LOCAL and REGULAR customer at the G.E.C. for around 3+ years. I thank the G.E.C. staff for their kindness up to this point. I mean, the whole staff knows me, and we're all cool, except for my MOST RECENT EXPERIENCE. Front Desk? 10/5, they know their stuff inside and out, and know how to help you. Security? 10/5 If you actually take a moment to actually talk to them, they're actually really friendly people. There was a really cool African American security guard there who helped me with all the best joint selections before I got to the staff with my order. Great people. Actual cannabis front line associates? 10/5 VERY friendly, very helpful, and I take pride in dropping the associated (male or female) around $5-20 every time I visit for max 10 minutes of their time. I take pride in being a "golden goose" for their good service that they do. <3 ...So why the 1/5? The Machismo Manager (or acted like it in my most recent visit). Timed my visit during their low occupancy time to avoid the normally long lines, so I can get the premium service. Was being helped by a friendly female staff member. Was the only customer in there at that moment. The female associate helping me was very helpful and was planning to drop a sweet tip because I'm very well within my budget. Manager comes in, and makes an unnecessarily big deal about the phone, which I've NEVER had a problem with for the 3 years I've been there, and I made it BLATANTLY clear I'm just using it to pull up a specific product name to make the order experience faster. Nobody else was around to use as an example in the store. He was a straight up douche, and condescending to the other female associates there. And I have a question, an honest one, if phones are TRULY NOT ALLOWED UNDER ANY CONTEXT by that machismo manager: a) How are we supposed to cash out our Birthday Discounts? b). How about redeeming our points for bonus products? c) How about redeeming DISCOUNTS PROMOTED BY THE GEC ITSELF??? I am aware people take pictures to compare prices, but it was clear as day I had NO INTENTION OF DOING SO, and had a budget I planned to spend at the place. I was blown away by the rude nature, and almost just walked out. I can tell the associates can barely tolerate him, just by their looks, sadness in their eyes, and his rude nature. I had stepped out to get the document and get the names of the products, then RELUCTANTLY stepped back in. Then he tried to compensate by acting professional, while STILL stepping on the toes of their own staff, and denying the regular staff, WHO WAS PERFECTLY CAPABLE I should mention, to help me. He probably thought little of them, and was trying to make an example, but it all failed HORRIFICALLY. Broskie, you made the staff and the store and the staff look bad. Hella bad. The ordering was very awkward as seeing his POOR display of management of public display while trying my best to keep composed while seeing the sad team members on the sidelines aint helping anyone. They know they lost their tip from not being able to help me, and the experience the manager gave. This was a clear cut case where the manager stepping in made things WORSE!!! If this behavior is allowed at the G.E.C. of rudely treating their staff while they feel like shiet on the sidelines robbing their staff from a nice tip I was about to drop, hijacked customers from perfectly capable retail associates, and making terrible experiences for their CORE customers who built the place to be what it is to PUSH customers to take their money ELSEWHERE, I will have no affiliation with the G.E.C. after I cash out my surplus points. Not sorry. I stand up for the frontline workers RIGHTS, and they shouldn't be subjected to being thought of as LESS by the manager. If I was that lady, and I had just TWO similar experiences with a manager like that, I would've quit on the spot. And I was one who vouched for G.E.C. and brought them TONS OF BUSINESS!!! I'm posting this review on ALL the review sites to make sure his actions are known. I follow the old adage, "Take your money where its treated best." And with a hostile manager like that as other reviewers have stated, I'm planning on taking my money elsewhere after the surplus points cashout.

Staff was very kind and helpful. It was a quick process and they helped every step.

everybody in there was pretty cool. had what i was looking for and was satisfied!

Green Earth Collective will treat you with hostility and disrespect. Green Earth Collective is a HORRIBLE company! If there would be 0 stars I would have given this business a 0. They are incredibly unprofessional, ridiculous , controlling and unnecessary negative! I order some CBD / THR edibles online on the website. It told me to come pick it up because my order is ready via text. I was excited. I Drove out to eagle rock for pickup. Park in the back at curbside parking. A angry and over ego eccentric security guard yelled at me: IT'S CURB SITE PARKING ONLY he made me move my car. I re-parked my car on the street next to the building. Walked inside to a little window with a unfriendly overworked and exhausted unfriendly lady. She yelled at me that I need to move my car and that I can't park on the street that I just move it too and that she won't serve me or give me my order if I don't move my car immediately. At this point I got angry and thought WOW. How ridiculous this all is! All I wanted was my CBD and be happy and relax. I walked out and thought FORGET THIS PLACE! I'm not giving this unproductive and unprofessional group of negative people who are pushing me and bullying me where to park my car my hard earned money. Green Earth Collective will treat you with hostility and disrespect. I was a first time customer and this was an awful experience. Super annoying. Super controlling and very unprofessional and especially SUPER UNNECESSARY NEGATIVE experience for a first time customer. They ruined my day. Will never come back. This was my first and last time. I would rather go to a place where they treat me like a human not like a criminal and pushed me around where to park. Stay away from Green Earth Collective.. Buy your stuff elsewhere like Sweet flower etc. They were so nice to me and a total opposite of Green Earth Collective.

Great dispensary, Fabi was great!

Awesome dispensary! There oil vape pens are specially good, very potent and affordable.

First time here and there trying to tell me I’ve been there before. The receptionist at the front was extremely rude with no people skill, complete disregard for other people. The bud tenders weren’t helpful at all and didn’t even seem to like being there. Couldn’t even ask for something with being given mad attitude If you don’t like your job or the people coming thru... DONT WORK THERE. If I could give a ZERO rating I would. Literally walked out empty handed

DO NOT BUY FROM HERE. Horrible customer service and they do not even check identification for an order. I use to love this dispensary and rave about it to friends. There security guard is completely rude and kicked me out while I was trying to make an order? The bud tender then came out to give me my order without checking my identification POINTED A FINGER IN MY FACE telling me he’s going to make a note on my profile. I do not know what kind of business tries to scolds a PAYING customer for making an order. The inside of the storefront has no walls, wires showing and completely unorganized. I usually don’t care about what a dispensary looks like, but if you were wondering what you were driving to, here’s a heads up. There products are also not the best quality. You can LITERALLY see where they grow the weed in a small shed that is visible in the curbside pick-up area. God knows what or who’s in there. Also no parking and they have the entire corner blocked off so it makes it even harder to park. Be prepared to walk a couple blocks if you want to park and go inside. There are MANY other dispensaries that have great customer service and better products. You have been warned.

Very friendly, helpful staff. Whenever I visit family in highland park (LA), I go here. I'm typically in and out without waiting much. Prices are fair and their variety of strains is great. They were out of a few particular concentrates that were on the menu this past weekend. That was annoyingly misleading. That is my only complaint, which isn't bad considering every other time I've gone there since they've opened has been overly positive. Their selection of different strains and prices makes it easy for any budget. Patfromboston 1/23/20

From Stephen to Candace Anais etc All good peeps with good herb

This is such a great dispensary ,they have great strains ,delicious edibles, and a very efficient delivery service Also the customer service is great I highly recommend getting high with this dispensary

My interaction was on the phone because I am currently immobile. Their service is so amazing! The sales person was incredibly kind and helpful. I felt well listened to and well treated, also efficient. There are other dispensaries that are closer to me, but the Green Earth Collective has won all my future cannabis custom. I look forward to visiting the store once I can walk again.

The friendly, knowledgeable staff, quality and prices are why I always visit GEC everytime I am in town, thanks guys!

loved. easy sign up , gave a 10% discount when i signed up , really good service