Herbal Wellness Center - North (Med/Rec)

I was at the north phoenix location yesterday. based on advertised deal 30.00 for a half on copper state brand. ordered online confirmed sale. when I arrived I was told the order was canceled. when he rang me up it was 40.00. I questioned the bud tender and manager. she told me I was wrong, that the other location has the deal... not theirs and that there was nothing they could do to honor the ad sale price. needless to say I was not happy suggesting to update the leafly app to prevent other customers. I just checked again today, still advertised as 30.00 halves.i feel you need better customer service for issues not caused by the customers.

30$ eighths 30 minute waits

Place is terrible they cater more to garbage recreational than us loyal medical patients that have paid for their access to dispensaries. Never coming back

The weed here is starting to taste like nasty natures medicine weed. Something has definitely changed in the quality. I had to start going somewhere else.

I’m a regular here as you can’t find a better dispensary for quality,service, and best deals. Today they really showed what a family feel it is there. I went in after a life changing event happened to me today and they recognized I wasn’t my usual self. I left there feeling like they truly care about us as customers. My thanks go out to them for the kind words gestures and Hugs

Used to be a great shop until they threw the medical people under the bus,did'nt learn anything from the other big box store did the same thing just recently, now look where there at.Nature's med's

I'm just beside myself. I have been trying to purchase lil g's since Monday Aug 28th HWC had a selection less desirable. I called both locations with the same result. I'm a medical marijuana patient. The gal I spoke with said to check back so every day I checked and on Friday September 1 finally choices and plenty in stock. So I made an online order. My order was around $260.00 When I arrived at the North location the doors were being repaired, the lobby was packed with costumers and a vendor with goods samples. I asked if I would receive a gift perhaps a free preroll or a pkg of lil g's as my birthday was on Aug 29th! Much to my dismay the bud tender said no you can't have anything as you passed the last day of the month. I can not believe how incredibly horrible that is. I spend a good amount of money in your store. I'm disabled and I live on a fixed income. You all couldn't do right by me for a birthday gift. Wow. I can't believe I was not treated better than that. Very disappointing Herbal Wellness Center. Shame on you 😡

When you arrive at the budtender dont ask about dates, don't ask to see any product, in fact, the fewer questions you ask the more convenient it will be for your budtender. I made the mistake of asking those questions to help me narrow my choice between 3 products (absurd of me, I know). Thankfully the budtender informed me dates don't matter so I could make a more educated decision. Lucky me.

First time visiting this dispensary and walking in I was not impressed with the male manager who was sitting up front, basically had a dirty look on his face and was not very friendly. I’m not sure who my bud tender was but she was an older woman and she was just the sweetest. I asked if they were hiring and she was very sweet and told me that the manager was up front if I wanted to speak to him. So I went and asked him and he didn’t say a single word to me just nodded his head and went back to being on his phone. Glad I never applied here because to work with a manager who is so unpleasant and unprofessional like that it would be a living hell.

I loved how they attend you at the front desk, really appreciate the advice of education they've given me. I recommend everyone to come to the new HWC!

Trash management always unorganized worse enerytime is worst then last been going for years. Now i dont have an account and no points. Just came few weeks ago. Time before this express took.longer then walkin. I was driving from Mesa but not worth anymore wont come back.

I shopped there last night and I must have got the shittiest budtender y'all got there on your staff. I like a lot of people there but this guy I will refuse him if he call my name again when I go in there. I can't remember his name but I know his face. Oh 1 more thing spread out the flower like organize it or something so people that walk in can know sativa is here Indica here hybrids here cuz that guy last night really pissed me off. I didn't know which was what so when I asked him was this good his answer I don't smoke sativa I didn't even know it was sativa.

Hayleigh is the best receptionist ever! Give that woman a raise!

This center is a great customer experience! Shout out to Steve Pichardo. He was knowledgeable about the products and helped me select the best fit for me! There are dealers, then there are healers. 🙏🏼Thank you for healing me Steve! Great Center with amazing selections and service. Highly Recommend!

Just sat in the lobby for 20 minutes waiting to go back, while they helped 9 other patients that came in after me.. Terrible customer service wish I could give 0 stars

Great flower an prices

Still no THC CONTENT ON MENU ???

**KUDOS** 🙋‍♂️ To [ Carrie & Mike] some of Arizonas Finest BudTenders in All of AZ 🏜 Selection and Service 🤝 Doesn't get much better in the valley of the Sun than these guys/gals ...trust me!

Just got a half ounce. Was told AFTER I made my purchase that I had a $20 credit. Definitely would’ve preferred to use that towards my initial purchase at the time. Why not bring that up PRIOR or right at the beginning that I have that? Thanx for the Meds Priscilla but you definitely dropped the ball on that.

I'd like to keep this place as a secret, not sure why people go other places unless it's just more convenient. Super clean, fast, online ordering for us med. patients and great deals all week long. Stay safe.

This dispensary was amazing when they first started. Within the past year, they have gone full corporate, got rid of all of their good bud and now have mid to low level medical bud now. Its absolutely terrible.

Place is nice and so are the people BUT the flower quality is garbage in my opinion I have gone twice and quality just went down and not up on my 2nd visit I picked up a half and so far I’ve pulled 10 seeds out of it and I’m not even halfway through it I literally have pulled more seeds out of this half then I have in the last 15 years if you are a flower person I recommend moving on to the next dispensary In my 2 visits I bought 4 or 5 different strains from 2 top tiers and honestly they were all garbage I expect way better quality for being the top 2 tiers they literally have the quality bottom tier outdoor

If the computers are down and you can’t sell, you should prolly relay the word to the security guard up front to at least warn people no transactions can go through or send a text/ email . Plus the quality of the flower is declining as we speak. The most convenient dispensary for me feels like it’s losing its sauce😕 Won’t be back anytime soon.

Awesome flower and budtenders ! Front desk not so much ! Hire new front desk workers that are not incompetent please !