Cannabist - Lowell (Adult-Use)

This used to be the best dispensary around. Now you can expect no selection and extremely long lines. Will try back in a few months but every time I go they are always changing something- and not for the better. As others mentioned too the security policies are ridiculous

1st trip since recreational started. As a Medical patient, I wont be coming back. Suddenly we come 2nd. Corporate greed at its finest

It's funny to me that a medical patient would say that this dispensary is catering to the recreational people first now. All you have to do is compare menus. I've been comparing them since Patriot Care recreational opened and the medical menu is always packed with flower; many of which are above 20% THC, some as high as 25%. However, take a look at the recreational menu. Right now there's nothing even on it. Other days, they have no flower. Others, they say the flower is low in stock. Not to mention, every time I've even seen flower on the recreational menu, it's all below 20% THC. Medical is never running out of flower. And they have way more, and way better options. I also visited at about 6:30pm on a night that they were closing at 8pm. There was no line to get in, but the line inside was really long AND SLOW. I got some pre-rolls that I was pleased with, but I went in wanting flower and saw nothing with a THC content high enough to be worth a damn; everything was under 19%. At the high prices that recreational customers have to pay, I expect better options.

bad retail experience: line mangement = horrific, operation not setup correctly. selection: atrocias always out of stock: out of flower + concentrate + had horrible cart selection (2 options) hours are not true to thier statements. went at 5:45 pm once and was told closed for rec. happened again a week later. quality: good bud communication: 0-10 let people know before they wait 90 mins in that shitbeat heat tunnel with the heavy plastic drapes that allow zero airflow, that you ha e no stock. an outdoor chalkboard, posting station etc. this is a basic customer service feature. don't waste my fucking time. it's bad enough I can get two bottles of Jack Daniels in 60 seconds, and have to wait 90 mins to be told you have nothing in stock. I'd give this place 3-4 stars if they just worked on communication to customers, and line management. hire a third bud tender, I can't believe there is so little help. you ha e more security then anything else.

Many things to dislike about Patriot Care!! I’ve tried to visit a couple times. You would expect a business to get better over time and Patriot Care gets worse. My last two visits I stood in line for about 30 minutes only to get to a register and hear that they are all out of bud. You checked my ID 3 times, why no at any of those points did someone say we have no flower? What kind of company does this?? Imagine walking into a liquor store, waiting for half an hour and then they say “sorry we have no beer, just candy and water today.” OR Imagine walking into a restaurant, wait 30 minutes to be seated, then your server says sorry we have no food today... just juice and popcorn today. Such a joke!!!! Such a disappointing place to go. Many parts of the country have too much crop being grown yet Patriot Care can’t seem to get it. I will say that it’s not all bad here as the employees have been nice about the lack of product. There is just a lack of management here that makes this place a 1-Star. That’s being generous. Don’t go here.

Since they’ve announced ‘Adult Use’ after May 25th I have have been unsuccessful at placing an order. I understand their message that they’ve received 500 orders, however at this point the message needs to be CLEAR and and in my experience it has NOT. I finally got to speak with a live person after calling - she suggested I’d have the best luck trying to place my order right when they open. I went on at 11:00 on the dot and still nothing. Then I seen on another site they opened at 10am,. Who knows but considering the circumstances of the pandemic I think we should at least be able to get accurate information. I don’t think that’s unreasonable to ask - I can’t tell you how much time I’ve now wasted trying to call/email:place order thru Patriot Care. So I’ve finally came to the conclusion that I need to find a reliable and responsive dispensary.

Old bud they clearly didn’t sell because of the pandemic. Stuff packed in February shouldn’t be selling in June. Bone dry.

Placed an order at 1115 this morning and they just canceled it now at 420 PM saying they have to many orders and to try again tomorrow so now I go back to the end of the line tomorrow that is nonsense

Their online system is abysmal. After receiving a confirmation number and price quote online I was turned away at the door due to "errors in their system". Staff should really consider others' time and update their online stock and website accurately if they plan on only operating via an online method.

Really disappointed. Both our orders were canceled two days in a row. We thought they'd be more prepared, efficient, and motivated. They seem too comfortable with so little competition, but, when a Tyngsboro location opens, this will mean much less $$$

Not a fan of having to show ID 3 separate times....and no it’s not the law, other places do 1 and done! Slow staff and even slower line. Very Minimal supply for adult....constantly out of Sativa, rarely has flower....and carts are overpriced and underwhelming! All in all. I have given this place enough of my time. Not gonna go back.

Love this place. Great staff and selection. The medical menu is getting good. Best part medical patients are not dumb enough to pay double the amount in sales tax. Having a medical card is like having a VIP pass. You get to go ahead of everyone else in line. Why not have a medical card these days? $200 a year is peanuts to me.

would like to see them fix this ordering issue it's been three days

Very slow process compared to other rec places. Parked at one of the lots as described on the web page - took 20 min for van to show up. Other rec customers were parking in a lot next to the dispensary and walking. I would have liked to have known that was allowed. Then the lines outside and inside - long and slow - a couple hours. While on line, we were told there were no edibles. At the counter, they there running out of flower. Strictly enforced limits. What I purchased is high quality but won’t be back unless they fix all the waiting and the supply issues.

I went to patriot care and you have to order online due to curbside pick up only and so the dispensary opens at 10am and I made my order at 10:15am waiting outside and now it’s 4:03pm and my order still hasn’t been confirmed For pick up this is a disappointment serve the people who are there waiting outside with cash in hand then serve the people who have already confirmed a time that there order will be ready

yesterday i couldnt add anything to cart, now today there isnt even an add to cart option. this place is run by amateurs. waste of time.

as you can read, the curbside was a disaster. outside of that. I've gone to this location 7-8 times because its only 15 min away. out of flower twice resisters down once no public toilet outside of a unattended portopottie dry weed no updated menu very questionable indica selection.. today that have 2.. maxed out at 10 percent? come on. go here only if you have no choice

It was the least pleasant experience out of the 6 rec stores I have visited. Also there is not a good selection of rec products

I stopped going there about a month ago because the 1-2 hour wait times were just too unbearable. So, I decided to try on a Sunday at 5:40pm, 20 minutes before closing time, and they wouldn't let me in, stating they stopped letting customers in at 5pm. The parking lot was empty, there was no line and no customers, but they couldn't let me in 2o minutes before closing on a Sunday. They suck, I will never go back.

Made my pick up order at 930 am waited all day for them to just cancel it an hour before they close .

The service sucks they make you drive all the way to tell you they did not fill your order. They do not do there job right and need to hire more people if they can not get it together on time.

Better selection, prices, and line handling at a street dealer who is literally trying to rip you off. These guys at least rip you off with a smile, I guess. Don't go here.

Would be great if they had more pipes, vape supplies. The shop had a sparse atmosphere.

Patriot Care is great..they have wonderful service and great flower products..before patriot care was open i couldn't enjoy cannabis and couldn't get the medicine i needed for my anxiety and pain problems..thank you patriot care for helping us all 😊