DISPENSARY
MEDICAL & RECREATIONAL
Trilogy Wellness of Maryland
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Ellicott City, MD
4.7(922 reviews)
993 Reviews of Trilogy Wellness of Maryland
4.7(993)
4.8
Quality
4.7
Service
4.6
Atmosphere
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Most Helpful
September 22, 2023
Trilogy has the best prices and deals in the area for sure. The staff are always very friendly! The only real downside to visiting is the wait time. It’s very confusing how slowly the store operates with how staffed they appear to be, and the fact that a lot of other dispensaries will get you in and out very quickly if you pre-ordered. It seems like a very fixable issue, and if it weren’t for that it would definitely be the only one I ever go to around here!
July 27, 2023
Was a first time customer today & the establishment was WONDERFUL !! Shout out to Dave for knowing the answers to our questions , providing recommendations & getting us the best deal ! Will be a returning customer , for sure !
I use to shop here religiously but not only does it seem to take forever no matter when I go, they changed the loyalty program now you have to spend more points and get less product. That paired with a few others has made me decide to go else where. And I’ve found a better place right up the road with cheaper pricing and better deals!
Not real friendly..prices are a little high
January 23, 2021
My past visits have been just fine but today was pretty disappointing. the girl at the front was lovely, but the young man that waited on me today, not so much. Before he even has me come back, he just says "40 even." I not only needed to use the atm, but I also had a discount card. So he brings me back, crunches some numbers while he slams down his energy drink and then says "ok, its 30 with the discount ". Still wasn't crazy about his aloof attitude but fine, whatever. I saw they had caviar cones so I was interested on potentially getting one, but once he told me the percentage, I was not interested. Fine, not a problem. I give him my money for the transaction and he then proceeds to hand me my bag and says nothing (no "thank you", no "have a nice day", etc.).
I'm so sorry, but did I interrupt this young man's Red Bull break?? How rude of me!!!
His unprofessionalism and smug, aloof attitude have made me decide to NEVER do business with you all again. If I wanted to deal with someone with an attitude problem, I would've just stayed home! I don't need this from someone I'm spending my hard earned money with. Someone needs to go home and go back to sleep! Very disappointing and I will be sure to share this with all my friends. Fire the attitudinal guy slamming down the red bull and maybe ill come back. This is a dispensary, not a back alley on North ave. I don't need a lot of shit from the business im patronizing. Never again!
As a long time Trilogy customer it pains me to say it, but I don't think I can shop here anymore.
It feels like Trilogy is a victim of their own success, it is quite literally the most painful shopping experience I deal with on any regular basis. At least at a grocery store I can be quick and nimble and get in and out because I know what I want and where it is even if there is a sea of people floundering around. At Trilogy, there is never a time where there isn't a wait, plan to spend at least 30 minutes just waiting around, let alone actually procuring your items. That includes in the early morning hours when it's medical priority because you'll need to show up well before opening time if you want to be at the top of the list to get anything less than a 30 minute wait. It starts to feel a little silly when I have to get somewhere 30 minutes before they open to avoid waiting 30 minutes "in line" after they are open
On top of that, even if you manage to find a time with a short wait, then you might find, as I did on my most recent trip, that the debit card system isn't working AND that you can't actually use your points balance right now because of a bug in the system. I was offered the option to use the ATM to get cash, but of course that came with an additional fee both to Trilogy and the bank for the privilege... no thanks, I'll pass and just find a new dispensary while I'm at it
I can't remember the last time I came here and it wasn't a frustrating and inordinately time consuming experience and that makes me real sad because they used to be literally AMAZING
November 25, 2018
Paul helped me last time and was very friendly and knowledgeable about the products. Hope to see him again!
November 1, 2018
This dispensary makes you feel at home. There are staff is top-notch caring and ultimately friendly. All those small in size they make up for customer service. Good things come in small packages in their customer service is top notch and should be an example to our dispensaries in the area
November 23, 2018
Shawn was amazing, very helpful and friendly. Prices are also fantastic.
December 8, 2018
I stumbled upon Trilogy just after dental surgery, needing to find an alternative to flower. Shawn's helpfulness and knowledge in finding an effective tincture have convinced me to go back here even though it's a bit of a drive. Great service. Good daily deals.
January 29, 2020
Great place, Been here since the beginning. Shawn and Kendrick are great bud-tenders. My wife and I go to get all the knowledge and information from the guru Shawn. He has helped so many patients, and we rely on his knowledge whenever we’re in the store. I think people like Shawn are what separate Trilogy from the rest, Hands down!
Also, You mention a review and get a $10 credit. Do it.
awesome an Paul is a great service an wonderful atmosphere and chill vibes
Nice place...great selection...great deals. Paul is always very helpful and knowledgeable!
February 14, 2021
service is slow. I like it here, but service takes way too long. There was only 1 person ahead of me and 4 people working and it took almost 25 minutes. And I pre-ordered and walked inside Now I remember why I only go for specials.
The staff is knowledgable and welcoming. They have a wide selection of products with incentives going on all the time. They also do community drives like school and animal care supplies that also give discounts so it's a win-win-win.
Favorite dispensary on the east coast
I love Trilogy!!
Staff is always very friendly and extremely informative.
Corey took care of me and I love his attitude. Always smiling and helpful and very knowledgeable. He has served me several times and is always a pleasure.
Trilogy has good products at fair pricing and is my first choice to shop.
March 22, 2024
Bud tender I had was really helpful!! Was very knowledgeable!
Best place I've been . They got whatever you need Large selection. And everybody that works there is awesome.
I was able to check myself in. Ked was great and made great recommendation and took care of me as I redeemed my birthday discount and cashed in my points for the year. Always great deals. I love the big bags, I drive from canton past several dispensaries to go here.
Been going here since I got my med card. Great selection and deals, the staff are all awesome and super friendly people :)
Thank you