Trilogy Wellness of Maryland

This place is the best dispensery in Ellicott City! D.Y. ( ONE OF THE DAVE'S) is extremely knowledgeable and friendly and personable. All the staff that I have connected with are just wonderful. I never feel rushed when I have questions regardless of the lobby wait. The products that I purchase are always high quality. I also LOVE that medical patients get to go first. Thank you Trilogy Wellness for putting your medical patients first. It is much appreciated. This is the only dispensery you need!

Trilogy needs more help. It takes far too long to pick up a pre-order. Going to Curaleaf next time.

Never got my product because I did not have an hour to wait for a preorder.

Slow takes so long. Even when you order ahead it can still take an hour or more. Deals are good sometimes. Call of the Budtenders are Amazing others not so much.

I ordered online to save time and when I went to curbside pickup I was told since I am not a medical patient I have to come inside. Once I get inside I have to sit & wait my turn. When I go back and express my disappointment about the situation and said that the information about curbside was not on the ebsite, the cashier gets a attitude & said yes it is. I said I ordered online to save time so what was the point if I had to wait. I was told in not a nice tone that it was to reserve the product. I replied I did not care about that. Curbside service should be offered to everyone & if you have to go inside there should be one person giving out online orders instead of people having to wait. Terrible service & not good customer service.

I drive 40 minutes here when there are plenty of other dispensaries 20 minutes away due to their consistently top-notch strains. Even their low THCa strains have blasted me out of the park due to the strains Terpenes. Their 16.34% cosmic glue hit me harder and knocked me out quicker than the 23% THCa Northern Lights I had All the staff are super friendly, they've helped me discover some of my favorite strains, and Trilogy is always hooking people up with flash sales of good bud, not the crappy stuff there trying to offload like other companies.

The discounts for adult use, the atmosphere, the people - it’s just a great place to go. I live in Bowie but I will travel the 30 miles for this place.

Timing is everything here. They can be extremely busy and wait times are very long, but if the lot is empty your in and out. I am recreational so understand about medical being seen first.

Everything about this dispensary is great. The deals, the rewards points, the stafff, the hours of operation, the vibes, the selection. You name it. They do it 10/10. Would recommend.

Budtenders know their products and offer great suggestions. The most upbeat workplace with happy, smiling faces. It's a pleasure to do business here.

My past visits have been just fine but today was pretty disappointing. the girl at the front was lovely, but the young man that waited on me today, not so much. Before he even has me come back, he just says "40 even." I not only needed to use the atm, but I also had a discount card. So he brings me back, crunches some numbers while he slams down his energy drink and then says "ok, its 30 with the discount ". Still wasn't crazy about his aloof attitude but fine, whatever. I saw they had caviar cones so I was interested on potentially getting one, but once he told me the percentage, I was not interested. Fine, not a problem. I give him my money for the transaction and he then proceeds to hand me my bag and says nothing (no "thank you", no "have a nice day", etc.). I'm so sorry, but did I interrupt this young man's Red Bull break?? How rude of me!!! His unprofessionalism and smug, aloof attitude have made me decide to NEVER do business with you all again. If I wanted to deal with someone with an attitude problem, I would've just stayed home! I don't need this from someone I'm spending my hard earned money with. Someone needs to go home and go back to sleep! Very disappointing and I will be sure to share this with all my friends. Fire the attitudinal guy slamming down the red bull and maybe ill come back. This is a dispensary, not a back alley on North ave. I don't need a lot of shit from the business im patronizing. Never again!

As a long time Trilogy customer it pains me to say it, but I don't think I can shop here anymore. It feels like Trilogy is a victim of their own success, it is quite literally the most painful shopping experience I deal with on any regular basis. At least at a grocery store I can be quick and nimble and get in and out because I know what I want and where it is even if there is a sea of people floundering around. At Trilogy, there is never a time where there isn't a wait, plan to spend at least 30 minutes just waiting around, let alone actually procuring your items. That includes in the early morning hours when it's medical priority because you'll need to show up well before opening time if you want to be at the top of the list to get anything less than a 30 minute wait. It starts to feel a little silly when I have to get somewhere 30 minutes before they open to avoid waiting 30 minutes "in line" after they are open On top of that, even if you manage to find a time with a short wait, then you might find, as I did on my most recent trip, that the debit card system isn't working AND that you can't actually use your points balance right now because of a bug in the system. I was offered the option to use the ATM to get cash, but of course that came with an additional fee both to Trilogy and the bank for the privilege... no thanks, I'll pass and just find a new dispensary while I'm at it I can't remember the last time I came here and it wasn't a frustrating and inordinately time consuming experience and that makes me real sad because they used to be literally AMAZING

If you haven’t visited Trilogy you need to give them an opportunity During my last few visits I met Shaloh one of the newest managers at the facility. He does a good job of explaining the different effects of the various terpenes and how to differentiate between Sativa vs. Indica strains. I like how he asks what options I’ve tried previously and he makes a recommendation that’s falls in line with my preferences. This is a good dispensary to visit since they have many good deals and they are offered frequently. For example 30% flash sales and BOGO options from time to time. My favorite sale is the “big bag” sales that are 25% off sometimes even more. Ordering online is simple. Whenever something is ordered that isn’t available they contact you immediately and assist with a similar alternative. One time there was an issue with my online order and they offered a substantial discount for the inconvenience. My only recommendation is to come an hour before they closed ensure your get served. I’ve seen some people get turned away but they were literally trying to checking in 5-10 min before closing. Overall I’d recommend this dispensary because their prices are consistently lower than surrounding dispensaries. The associates always recommend something new while keeping within your budget. Also everyone is very friendly here which is lacking at other dispensaries. Lastly, i like how at this dispensary you typically only receive one text message in the morning about sales per day as opposed to other dispensaries that send 3 or more

I showed up for my pickup order. People who arrived after me were served ahead of me. My budtender did not know the correct price for my item. The item that I received ended up being 23% TCHa instead of the listed 30%.

Even though the state system was down and things were out of their control they remained upbeat and positive with everyone. The young lady at the front desk was wonderful with everyone!

Terrible dispensary. I placed an order one morning, received a text the order was ready, went to pick it up and one of the products would not scan, so the bud tender (and manager) said I couldn’t have it. I have emailed the dispensary, AND emailed the CEO several times. NO RESPONSE. Terrible service, awful customer service, and no response. Will not buy ANYTHING here again and you shouldn’t either.

Terrible service! Always issues with their check in system. Hit and miss customer service. Changed their charging system three times in less than two months causing fraud concerns and issues with personal accounts. Unprofessional approach to addressing their screw ups.. funny they have been in business for longer than most dispensaries, but still can’t achieve efficiency and quality service. Take some lessons from Zen leaf and Remedy.. well oiled machines. This medical professional with her 7 Oz allotment will not be back or recommend this $h!t hole ever again. Do better for your remaining customers, it’s embarrassing

I've been going to Trilogy for years. Since recreational legalization, the shop has been very chaotic and a sensory hell to any neurodivergent medical patients. The addition of a TV, playing sports, with volume on, and music loud in the lobby, makes checking in very difficult. I couldn't even hear the employee's questions, though I've been enough times is a memorized script at this point. The back, where patients purchase medicine, has at least ten different checkouts at one big counter, and again, loud music blaring. Autism is one of the known experiences cannabis helps with, and yet this dispensary has zero ideas of what autistic patients need when shopping for medicine.

Trilogy has the best prices and deals in the area for sure. The staff are always very friendly! The only real downside to visiting is the wait time. It’s very confusing how slowly the store operates with how staffed they appear to be, and the fact that a lot of other dispensaries will get you in and out very quickly if you pre-ordered. It seems like a very fixable issue, and if it weren’t for that it would definitely be the only one I ever go to around here!

This was my first Maryland dispensary experience after just receiving my medical card. I am no stranger to cannabis, but I realized I really don't know much about it! Paul was extremely knowledgeable. He used his trained/work experience and his personal experience in helping me find a good strain. I suffer from panic attacks and certain strains can enhance anxiety (I didn't know that was a thing either!). He listened to my symptoms and doctors recommendations and sent me home with great products, flower and pre-rolls! He also recommended a great head shop to me as well. I learned a lot from Paul in a short time! When you walk in the place smells AMAZING, very clean, comfortable, modern and aesthetically pleasing. The entire office staff was very friendly and I was in and out in 20 minutes. I also like that they offer workshops. II would definitely recommend Trilogy Wellness to friends and family based off the selection and atmosphere! And I will definitely be back! :)

absolutely impeccable facility great product they have flash sales that will blow your doors off follow them it will be worth it

Lower prices are what keeps me coming back. Worth coming up from Catonsville.

Told me the wait was 22 min and had me waiting for 45 min when half the employees were just sitting around talking doing nothing. Y’all have the best flower but slowest service

Paul was excellent, very knowledgeable about product, reward points, and the whole process. This was not my first time at this location, but this is the first time I had an issue with the person at the front desk. I am not going to let that stop me. All of the workers in the back are usually pretty friendly and extremely knowledgeable and helpful.