Trulieve - Brooksville

Their online ordering is basically a bait and switch operation. If during a sale, forget getting your confirmed order. After waiting hours, they call and say that your confirmed order is out of stock. When asked if they will honor the sale on another strain, and was told that they were sorry. I asked what the advantage, then, was to online ordering. Response from Supervisor? "I'm sorry. Do you want the rest of the order? I talked to customer service at corporate this morning to inform them of the state of the Brooksville store and was assured that it would be reported, and was offered a discount. After refusing the discount, I decided to try again. Ordered at 8:30 this morning. It is 3:30 pm and still no message that my order has been filled. Meanwhile, all of the flower on the website is gone. I am so over this place.

Best word to describe this dispensary is a big disappointment. The website never works or is inaccurate. They are always out of stock and there is no way to know what they have before you go. You can't even call to inquire about stock because it is out-sorced to a call center who doesn't answer. I was on hold for over 30 min before I went in person while still on hold only to find that they had nothing in stock when the website said they had stock. That has been my experience everytime.

3rd time here and the last. They never seem to have enough staff to take care of people. This last trip was out of control. People everywhere. I waited well over 30 minutes. Talked to someone who brought out the manager who showed me some lobby wait software that supposedly tracks your time there. He basically called me a liar as he pointed to my name with a 10 minute time period next to it. I know what time I got there and what time I finally talked to this man. On the way out another trulieve employee apologized to me and told me they play games with the software and mark all their patients as "served" well before you get in to buy your medicines. This person said they felt bad about it. One honest person there. Look you want to play those games to look good on your stat sheet for corp. fine. Just don't use it to try and make people feel like idiots when they know the truth. Trulieve you should send someone in here to see how long people are REALLY waiting every day at this place.

I have tried to give the Brooksville Trulieve a chance over and over. This dispensary consistently screws my orders up and never ever contacts me to correct any issues. Trulieve consistently advertises products that they never have in stock and have sales on products not in stock. Numerous times the order I receive is not the THC level described in the order I placed. Do yourself a favor shop around and MUV is coming real soon!!!

The quality of Trulieves product is top notch hands down compared to other discpeceries in the Tampa Bay area. However, Trulieves business practices and customer service have pushed me to the point that I almost no longer want to go there. They place advertisements up in the lobby to entice you to buy their lower priced products like their ground flower and or mini buds which are quite often not in stock. They also put products up online that are either not in stock or you place your order to sit around and wait to be texted to pick up your order only to find out at the end of the day your order was canceled for some unknown reason and they didn't even tell you. This has happened on 2 occasions already. Nobody seems to ever have any answers other then what kind of product they do or don't have. So don't bother asking any questions. Everyone just shrugs their shoulders when questioned about these things. Go to Suttera. Their products aren't as good as Trulieves as far as their flower is concerned but I never have an issue with my ordering or knowing which products are in stock. They usually have a good selection of minis and ground flower but a little more expensive for slightly less quality bud. Suttera has a decent list of high quality concentrates too. Maybe even cheaper for the same quality as trulieve.

The brooksville store is always out of stock on flower and edibles and more. I cannot seem to log in without their website freezing constantly. It gave me a message today saying please log in as administrator. Crazy aggravation. Not worth the stress. I do NOT recommend trulieve any longer. I will shop elsewhere. Good luck

Had a great experience at the Brooksville Trulieve today. The medtender Krystina W. Was a great help and was very pleasant to be serviced by. Which is important when you feel sick.

This company has decided it will force its customers to forget their constitutional rights. As I’m retired military I will not comply with their useless policies. I will no longer buy from them.

I was overcharged and made to feel bad when I said something it was a bad experience

Dislike? Well, I guess I don’t always get exactly what I’m looking for. But I always find a comparable alternative. And sometimes it’s a happy accident, and I try something new that I love.

The staff is AMAZING! The product is always on point and the deals are always going. Nothing but happy with this location.

It is a pleasure to shop here. The associates I have delt with are nothing less then professional. A highlight of your associates is a young lady named Breanna,she has been very helpful with her knowledge of the your products.She is an asset to your company.

I have been to the one in Brooksville several times now. Their staff seems to be very knowledgeable.

Very friendly

Friendly and informative. Definitely will be back!

Very friendly and helpful with your questions and easy to talk with. Thanks for your service!

I've been to Trulieve's Brooksville dispensary multiple times since they opened, both just to pick up an online order and to make a purchase. In every instance, the staff with whom I've interacted, from the front desk, to the security guards, to the salesfolk in the back, have been great. Among the great staff, though, there's an exceptional standout: Brea! Pleasant, professional, and knowledgeable, Brea's advice and suggestions have consistently been right on target. I appreciate Trulieve, the Brooksville dispensary, and--especially!!--Brea! Thanks!

This being my first visit to a dispensary I was very nervous and my anxiety was kicking in. After arriving the staff were all very polite. I was being helped by Tom and instantly felt relieved on how helpful he was. The knowledge and background he had was outstanding it made me feel very comfortable. I let him know what my issues were and what kind of relief I was looking for at that point he knew exactly what could potentially help. I will be back and look forward to having him or another friendly staff member help me

So the Grand opening at any trulieve is a nightmare to say the least, this one however was somewhat less painful as others I’ve attended. I placed my order online and never received anything for confirmation and just decided to be a walk-in where I was told my online order was ready. This has happened to me almost every time I order online through trulieve only. Not sure if they need to invest in a better system but one hand doesn’t know what the other is doing and this is a repeated issue and don’t expect any staff to care. Hey at least they’re working through the pandemic so I get not caring these days goes a long way. I called to inquire about different products and no one ever answers the phone so good luck with that. Other than that expect the basic overload and zero mind to physical distancing, you will spend a decent amount of time waiting as well so hopefully you don’t have anything else going on. Just the typical trulieve experience.

I love this place. Best products ever.

I use Trulieve in Brooksville FL. often and have seen your Customer Service Team grow into a Great group of people 👍 One particular person ( Breanna ) has taken care of my orders several times and has always been very polite and positive, always come out with my Medicine and a pleasant experience with her !! Keep up the good work and keep this Floridian Happy 😎👍

Trulieve in Brooksville is easily my favorite dispensary. The products are good for the price and the staff there is fantastic. They handle the customer traffic well , are knowledgeable about their inventory and are all really friendly. Not just to me, either...I see the way they treat the other customers. Great job by them all! Trulieve will continue to be my #1 choice.

I have been going to the Brooksville location for a few months now and never leave disappointed especially with the help of Brea. She has been the best everytime I get her. She makes sure that you leave a happy customer!! Her customer service skills are out of this world. She is very knowledgeable about their products!! Thank you Brea for everything you do!!

Good quality and friendly knowledgeable staff.