Trulieve - West Palm Beach

Went here today for a quick pick up order and the associate attending to me was Johnnyyy witch was probably about my 3rd time dealing with him he’s honestly the one the best there always supper Friendly with me and gives me great customer service and always gives me His honest opinion when I ask him for recommendations on options of what I should get and most importantly he always gets me in and out of there within a timely manner and if I need to add something to my order it’s never an issue I really appreciate the great customer service I get from him and I look forward to dealing with him again on my next pick up orders in the future.

Truelieve has had the best and most consistent products in the west palm beach area. I would highly recommend going there as they not only have great products but also some of the best pricing in the area. The staff there too is also very helpful , shout outs to Barry and Robbie. Thanks for all you do!

Great place! Really nice people and great product! The employees know the products and are able to recommend the proper treatment. Also they have great stock so no problems with inventory. My new favorite dispensary and make sure to get your discount on your first two visits!

If you want flower, order pickup on the website as soon as it becomes available. Their stock is often low it out.

I put in a order a full 12 hours the night before, get multiple confirmations that it’s ready and after a hour of waiting to get in the door I’m told they don’t have my product and literally tried blaming me that I voided my order and placed a new one when you clearly could see that they just over sold 90% of my order and left the one item that’s was left and called it a “new pickup order” wasted half my day and to top it all off the cherry on top is the freaking attitude on the employees, this was the wpb location and my bud tender Darin was just so rude and disrespectful verbatim calling me a liar, to be honest they are probably so defensive because this happens to basically every online order they have and I’m sure they are constantly being told how bad their service and company is but one thing I do know is I will never be back I’ve given this dispensary way to many chances

Being a Senior Newbie, I had many questions. My Assistant Brandon gave me various suggestions to my questions. Brandon was patient, kind, helpful and made me feel very comfortable.

As a business woman myself I have been impressed with all aspects of Trulieve as a business. Product has been much more reliable than any of the other dispensaries, staff is exemplary -exhibiting knowledge and empathy and store locations have been well placed and designed. The new West Palm Beach location is my new store. Staff member Cristina waited on me yesterday and was wonderful. Thank you Trulieve for setting the bar so high

This was my go to dispensary until they told me I was taking any potential profits from them bc I didn’t buy anything that wasn’t on sale at my last visit. That’s funny coming from a multimillion dollar company that for now controls most of the market in FL.

Cookie was awesome and very helpful! Totally worth the drive!

Loved it . Super fast and friendly, the guy help answer all of my questions.quality of the products on point!!

Friendly service. Could use more variations of flower.

Liz is amazing and I’m always blessed to be at her counter. Trulieve has the best products in FL by far. Will always be a loyal fan!

Everyone is really awesome and friendly. Quality of the product is very good. Mariah was wonderful, very helpful and knowledgeable. I will definitely be going back.

Jackie was fantastic. Very friendly and helpful

Victor was extremely helpful on 8/28. He knew was patient and answered all of my questions and made suggestions because he listened to my concerns. Great service. My only concern was their system was down and they were writing the orders on paper because there were no stickers to print. The paper needs to be on professional letterhead. It looked like I could have made that sheet myself and written down my own information.

The call center is horrible to deal with. The older staff and management at this location is great tho. Waggs is great, Megan is as well.

q1

I love it

Awful customer service because they don’t take phone calls or update their inventory on Leafly. Always sold out on flower too. They do take returns with is a plus but also frustrating as u have to go back wait again “forever” only to be disappointed again. Not sure what’s up with their flower, but I think it’s hemp not actual “ Mary Jane “. Looks great but doesn’t smell good, tastes awful and I’ve tried many types/strains. Almost zero relaxation or euphoric effects. I brought this up specifically to them because I’ve expressed similar concerns with all of Florida dispensaries. They all say the same things and claim they are the real deal. But when I question smell and taste they never seem to have any real personal experience with their products. Not to mention it’s all extremely over price and you really don’t know what your getting until you get home, as most places don’t let you see or smell the flower. In conclusion I feel extremely disappointed with medical marijuana in this state as a whole. Just another way to lure and scam unsuspecting tourists/future transplants. A very common practice I’ve come to realize after moving here some time ago.

Personally I would use the Boynton location instead. Placed a pickup order and arrived at the West Palm Beach location around 2pm. Approached the desk and the security guard just looked at me with a blank stare. Told him I was there for a pickup... his exact response was “ok”. Sat down and a different and very friendly security gentleman called my name. Went on the back and the associate taking care of my order could have cared less. No signature was asked for and basically I just walked out. Front desk representatives were very friendly on the way out. Then I find out that the nasal spray I was previously time would be added to my sublingual order, was in fact subtracted from my inhalation milligrams. Not a good experience. Sorry.

Xavius was very knowledgeable and very helpful explaining all the different products and helping me choose the best ones for me. I have been to several dispensaries throughout Palm Beach County and I have to say I was very impressed and pleased with the service that I was given by him. Xavius went above and beyond and I will definitely be back!

The staff was pleasant and knowledgeable. Today I was assisted by Josh T, he was entertaining and enjoyed learning about the various product. Josh T was knowledgeable of his inventory and professional in completing the transaction.

This place needs to get their act together. The online orders never work. There inventory is always a problem. Many times I have stood outside for 40 plus minutes and then when I get inside they are out of everything. Such a shame because the product is good. And most of the people that work there are helpful, but clearly poorly managed.

Fantastic staff excellent service