Trulieve - Miami

The store looked great, very clean and awesome staff! Greeted immediately, was being helped by Chris within 3-4 minutes of being there! Chris was awesome and we talked genetics and about the new rosin. Very smart guy! Will definitely be coming back. My 1st order was actually delivery, and that was quick and painless. 2/2! - William

The other day when I went to trulieve to pick up my order. Someone told me they were out of stock but the gentleman Josue sent another employee to go check in the room and they found it. Also, Josue notice their was an issue in my account that happened at the dadeland location. He was very courteous and patient. Showed extreme customer service. He noticed I was frustrated with the wait and the error but he kept assuring it’ll get fix and apologize. Honestly, he made this stressful situation way easier for me. I left satisfied.

Trulieve was the first dispensary I went to, simply because it was closest to my house, but I’m really glad I did. The staff is beyond nice, and— if you’re a first time customer— they are very thorough with explaining all the deals they have and how it all works. I love that they have the option to order online and that you’re able to check in before you arrive to reduce wait time. However, even when I’ve gone in as a walk in, the wait time hasn’t been excessive. Also, they’re great with following COVID guidelines and recommendations; if there’s no room in the lobby (6ft between each customer), they allow you to wait in the car or outside and text you when there’s space. More than anything though, what I LOVE about Trulieve is their deals! When I got my medical card I wasn’t sure if the prices would be worth it, but Trulieve completely quelled that worry. On Wednesdays they have 7g of ground flower for $25!! Other promos have included discounts such as 25%-35% off, free battery up to $35 with a cartridge purchase, deals on edibles, and the list goes on. I’m subscribed to the text and email notifications so that I get the daily promotions/deals. The only con: $3 surcharge if you use your debit card. After my first time I’ve been going to an ATM so that I can pay cash, but it’s a bit inconvenient. They do accept payment through the CanPayAnywhere app; I signed up for it, but I haven’t used it yet, so I can’t really comment on it. But yea, overall, I definitely recommend Trulieve - Miami (I’ve also been to the location in Ft. Lauderdale and also had a great experience there, so they seem pretty consistent).

This is by far the worst location Truelieve has. Horrible customer service, I was humiliated by an employee as I was checking in for a pick up. I mentioned I wanted to add to my order and the employee was furious. She told me orders could not be modified and said she would make an exception because it wasn’t busy but normally she would not allow any modifications on orders. I will never set foot in there again. What’s going on Trulieve? Where’s your service going? What’s your plan to provide a pleasant accommodating clinic for patients? embarrassing

Awesome service and professionalism from Chris the bud tender

brian took very great care of me recommend going to him as your budtender.

This store is in my opinion #1 every time I step foot In the store they make me feel very welcome everyone from James the Security and Mike my Budtender super friendly. There products are so so amazing.

Excellent service, excellent products. The only dispensary I use.

I love this place, and Michael J is always so helpful when I see him.

Whoever runs the training is doing an excellent job . I always feel very welcome customer service at is best .

My wife and I called at around 6pm to ensure that we'd be helped if we got there around 6:30 as they close at 7pm..we were told that as long as we're in before 7,then we'll definitely be seen. We got there around 6:35pm and was checked in by a very nice security guard who was giving us valuable info (our first time at a dispensery). Another colleague, Berto, came out and was taking care of some things on a computer and was chatting with us and answering our questions. He advised us that since it's around closing their is just 1 person taking care of sales inside - no big deal, we were ok with waiting. Berto then took it upon himself to take us back and take care of us himself as he was answering all our questions anyways. His knowledge and information was very valuable and he made the entire process so smooth and seamless. We haven't tried the products yet but so far we've been highly impressed by the professionalism and knowledge of Trulieve and the Miami location, in specific.

Came to the dispensary and Jon helped me out and was very knowledgeable about the products.

This is my go-to location! My past visit, Ivo assisted me. I have recommended Trulieve to friends and they love it as well!

Knowledge of staff

friendly, helpful, knowledgeable staff.

Nathalie was knowledgeable and every visit I learn more, indica has helped me with pain management

Michael took great care of me and knows the product well.

I’m a longtime customer and the people here always treat me great.

Evan and Tabitha and William were GREAT!!!!!!!! Def coming back

Cool location especially if you live near the airport Today I’m trying the Rick Simpson oil for the first time I had to get my doctor to switch my route of administration so I really wish they would allow people with a topical administration to receive the product but I’ll let you know how it goes

Love this place! People that work there are all fantastic. I have only had great experiences here. Last time I was in I worked with Michael. He did a great job. First, he introduced me to some new product to help me with some medical issues with anxiety. I had the opportunity to use this and he was 100% on his game. OCO. Secondly, I needed some refills and needed a pen. Michael was on his game with all of my needs. They say they are opening on the beach. They are 6 miles North West of me and with the great service and product, I don't see why I would ever change. Great job all of you at Trulieve! Serious teamwork.

Nathalie was so helpful with all my questions, I love banana kush!

Every time I go to Trulieve they’re all so welcoming right when you walk in. The guys/gals in the back are very kowledgable and friendly. Especially Kevin, Jean, and Berto, these three guys always make me feel welcomed, answer any questions I may have and show me what’s new. 10/10 would recommend you come visit them. You won’t be disappointed

Great dispensary! First buyer but helped me and guide me through and find exactly what I need I appreciate Joel on helping me with my first purchase would recommend coming here I would definitely would come back!