Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Everyone was friendly. Savannah waited on me. She was extremely helpful.

I think you guys are awesome professional keep it up Celia VanCamp 😎

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

Outstanding group of employees. Full of knowledge, professionalism and good ole fashioned customer service. Always a pleasure for me, personally speaking

Best Trulieve around !

Markus Thomas dispensed my order for me during my last visit, and was very helpful and informative about everything on the product line. I will definitely be coming back soon.

My medication and I get 3.5 grams I get home and weight up the 1/8 I bought and it’s only 1.7 grams and this is a pharmacy for me, and all the pharmacies ripping me off

This was my first dispensary trip, but I was pleased with the Saint Augustine store. The staff were nice and helpful. I got what I wanted and gained some knowledge about a few other products.

Love Love ❤️ Them

I always enjoy working with Nomi~ She keeps it real, treats you like a real person and gives great flower recommendations. Thanks Nomi!! You’re the shizzzz!!

Carlisa did a great job.

It was the day of my Birthday, my having just received my approval warranted a shopping trip for which I could finally actually enjoy. The front office fit me right it and were very kind & helpful., After that the gentleman that helped me was Ross, he listened to what I was looking for, got each item, told be what was available & alternatives if not available. Great Job Ross You made it easy, informative and I’ll certainly be back.

Fun environment, very informative

Incredibly grateful for the help from the most knowledgeable, compassionate, and caring people on staff here at Trulieve, St Augustine!

Staff is so much worse now.

clean, neat, very professional. first time. every one was very nice. Chelsea was exceptional and thorough with her explanations. overall a great experience.

Darby was My consultant and she was awesome. This was my first time in any dispensary. She answered all my questions and listened to all my concerns.

First, Anastasia S. went the extra mile to help me find what I needed. The new location is huge and it's relatively nice--I wish they'd update the store design to make it more friendly in terms of menu and ability to see the products. Anastasia made it all wonderful however so I'll return.