Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Everyone was friendly. Savannah waited on me. She was extremely helpful.

I think you guys are awesome professional keep it up Celia VanCamp 😎

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

I visit the Trulieve St. Augustine dispensary often. Everyone is very welcoming. Most recently I had Brittany W. as a budtender/associate. I was looking for help with sleep and pain and Brittany W. Was very helpful suggesting products which might be of assistance, in a friendly and professional manner. I hope to have Brittany W as my clerk in the future! Thanks for all of your help.

I did not dislike anything. The gran opening of the new store in st augustine was amazing. My tender Matt capp was amazing he was super sweet and informative. I enjoy the atmosphere and good conversation

The cartridge Blue River I highly recommend it it was recommended to me by anyway who is my last my last trip in there I really enjoy the Indica

The second I walk in I feel like I'm at my second home. There's Russ and Ashley ready to take my card and sign me in. Handing me a menu and of course you do an amazing job updating me on new products and store openings you guys are always smiling. I really Love seeing you both everyday. Cody, peyton great job today and everyday. You guys are knowledgeable and kind. Megan I love working with you as well. The entire store is so we'll trained. I've never had an employee here I didn't absolutely love! Rheed, Cristi, Chelsea, Great management! They actually know me by name here. The managers ask my opinion on products. They really care about our well being and how to make things better moving forward. Why go to any other dispensary when this one has the product and your treated with the respect you deserve.

Always helpful. Staff is very friendly. Will be here often

I stopped by this location after visiting a few other dispensaries. You cannot beat the new patient discounts here. The front desk staff was subpar, too long of a wait for minimal people in lobby. Meghan was a sweetheart and a pleasure to shop with.

Eric is the man! Staff was awesome as usual. I’ll be back!!

I had a great experience here! I have been to a handful of dispensaries around Jacksonville, I’m going to make the drive to St. Augustine from here on out! Joy was especially helpful and very patient as I was pretty indecisive with what strains I wanted. With that, awesome selection of flower and plenty of it!

I love the friendly staff and even enjoy conversations I have while waiting with other patients! Christina, Madison, John and the rest of the crew simply ROCK!

Amazing location great decorated very professional. Best quality products

clean, neat, very professional. first time. every one was very nice. Chelsea was exceptional and thorough with her explanations. overall a great experience.

It was my first visit to this dispensary and found everyone to be very friendly and helpful. I have to say Meghan S. was very knowledgeable and helped steer me in the right direction.

Fun environment, very informative

Chelsea was amazing!!! I’m a first timer and new patient. I was extremely nervous headed into the store. She made me at ease and comfortable within minutes. She was patient, non judgement and seemed well trained and informed. She provided me with lots of recommendations and information. I left feeling confident about my purchase and about Trulieve in general. Will definitely shop this location again and hope to see Chelsea again.

Outstanding group of employees. Full of knowledge, professionalism and good ole fashioned customer service. Always a pleasure for me, personally speaking