Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

Everyone was friendly. Savannah waited on me. She was extremely helpful.

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

I think you guys are awesome professional keep it up Celia VanCamp 😎

The cartridge Blue River I highly recommend it it was recommended to me by anyway who is my last my last trip in there I really enjoy the Indica

Staff is so much worse now.

I always enjoy working with Nomi~ She keeps it real, treats you like a real person and gives great flower recommendations. Thanks Nomi!! You’re the shizzzz!!

We love it here! We love the staff and the products! Mia is the best Pt consultant! Her product knowledge, amazing attitude and sweet personality make us want to come back more and more! Many great team members too!

I dislike when to shop workers sit there and try to confess convince me that a half a gram of kief was was all there and I just bought some last week twice as much had two containers one with half-closed onion I want to complain with me and manager was right there Puerto Rican guy what do nothing has been a lot of money here I will no longer do business with this place so rude and disrespectful they no longer have the exchange policy I guess cuz today they would not exchange mine

It was the day of my Birthday, my having just received my approval warranted a shopping trip for which I could finally actually enjoy. The front office fit me right it and were very kind & helpful., After that the gentleman that helped me was Ross, he listened to what I was looking for, got each item, told be what was available & alternatives if not available. Great Job Ross You made it easy, informative and I’ll certainly be back.

i wont even waste my timed. jax st aug. the manager at this one. just like jax. an im watching to see how the other stores go. they start with ow we care about the medical benefits. only using cancer patience and vets to get open. then start pulling the discounts from vets and and everyone else. trulieve has been the biggest offender of the bait and switch lie. and users of illness and pain of others to for huge financial windfalls. at the expense of the people that they swore they were trying to help. i have to check a box saying it was my first time there because the other two are the worse of the three i can check all lies. fake smile and laughs for god sake. if your going to have people sale meds to people teach your employs about the product. dont lie and say oh that is out this is just as good. and they have no idea what there talking about. separating people so they can bait and switch. shady shady shady business owners and practice. online ordering to customer service. i started with the jax one went down hill same way. st aug opened . started fine then just like Jax. if your a vet or elderly or ill where u need meds. keep your eye on these people. and your prices. and scams. and get over the compassion its a facade. its all business. look at the prices going up and at the same time saying oh we didnt mean you could use points on type of your discounts. which in fact they used to get people to sign up so the can expand, do your research. have a good day and that 1 star is B.S. there way below zero on service !!!!!

Darby was My consultant and she was awesome. This was my first time in any dispensary. She answered all my questions and listened to all my concerns.

Great staff! very knowledgeable and helpful and quick! clean place with awesome decor and product selection. decent pricing.

Eric was extremely helpful...even when the computers went down for a bit!

Best Trulieve around !

Nice folks in St. Augustine! Always happy to go pick up the new new.

Incredibly grateful for the help from the most knowledgeable, compassionate, and caring people on staff here at Trulieve, St Augustine!

Markus is always awesome!! The 5 stars I gave on Quality, Service, and Atmosphere do not go to Trulieve but to Markus! I’ve had the opportunity to work with Markus on several occasions at Trulieve and he’s always Awesome! He’s Super informative, Provides quality suggestions, treats me like a real person, and keeps me informed on new items! Honestly, that client interaction with him is really what creates the enjoyable atmosphere. I always leave with a bag full of goodies and a smile on my face~Thanks Markus, you’re the shizz!

My medication and I get 3.5 grams I get home and weight up the 1/8 I bought and it’s only 1.7 grams and this is a pharmacy for me, and all the pharmacies ripping me off