Trulieve - St. Augustine

Shane was AWESOME! Really knowledgeable and super friendly! Great guy! Love the new store!!! It’s awesome.

I dislike when to shop workers sit there and try to confess convince me that a half a gram of kief was was all there and I just bought some last week twice as much had two containers one with half-closed onion I want to complain with me and manager was right there Puerto Rican guy what do nothing has been a lot of money here I will no longer do business with this place so rude and disrespectful they no longer have the exchange policy I guess cuz today they would not exchange mine

DO NOT COME HERE IF YOU HAVE ANYTHING ELSE TO DO IN YOUR DAY. The staff is amazing and knowledgable only to be held back by whatever causes this location's outrageous wait times. You will wait between 30-60 minutes, often that long for pick up orders already marked as complete, too! Sometimes just to get checked in can take well over 10 minutes...not a big deal if this wasn't the ONLY Trulieve I've ever been to with this problem. I have visited many others in Central Florida, none of which make you wait more than 5 minutes to check in and another 10 to check out, even when they're super busy. This location is too small for its demands. They're out of stock CONSTANTLY whereas our neighboring stores always pop up underneath to remind you it's just YOUR location that never has product. The only thing good about this location is the staff. In fact, the staff is GREAT! I feel bad even writing a bad review but Trulieve offers no option to submit feedback or complaints on their website. Help out your staff by giving them what they need! Anything! This Trulieve isn't even in the same league as its other locations. Hopefully it's fixable.

Great prices, great selection. Not many places in Saint Augustine but this is my go to. Patrick is wonderful. He’s always extremely accommodating & is super knowledgeable about every item. I dropped a glass TruClear & he was so nice & made me feel fine about returning it(even though it was totally my fault since I dropped it.) Great people & great place. 10/10.

Staff is so much worse now.

Beware of this place if you are a young female, their employees will go behind the computer when you were not there and write down your information and contact you to flirt with you. every time I have been to this location I have been treated like I have no clue what I’m doing and act as if they are superior to the normal person. They show product online that they don’t sell in store unless it’s under 19%. Management is definitely a big mess and under trained to say the less. Absolutely no privacy, no respect, no help.

My medication and I get 3.5 grams I get home and weight up the 1/8 I bought and it’s only 1.7 grams and this is a pharmacy for me, and all the pharmacies ripping me off

coming from oregon this makes me sad

Melinda was very helpful, as has been all the other staff. I felt she was looking out for me, and as a 73 year old, I appreciate that.

Another great trip to Trulieve St Augustine today! Met the manager Kyle (greatest manager I ever met at a dispensary). Also Regis, Christy, Mark and Cindy were always very hepful. All Trulieve stores should train through this store. Just saying with people like Dennis working as a tender and the other mentioned doing their part. This is the best dispensary experience I have ever had at St Augustine Trulieve. Even if the waiting room is full you are in back in no time. Your not even rushed like at other places. Hands down best products. Please keep strawberry switchblade in constant rotation please. That and Skywalker and Oregon Lemons. I love your products and a Truliever for life.