Harvest HOC – Tucson – Blenman-Elm (Med/Rec)

I have been a medical patient since July 2020 and regularly visit Harvest. There are no words to describe the absolutely disrespectful and heinous treatment I received today. Never once have I walked away from a dispensary shaking and in tears because of how I was treated. I went into Harvest today with an online order for 2 Select Elite Live Resin carts. The live resin carts are carts that I FREQUENTLY purchase and purchased specifically from Harvest due to their 25% off select Elite cart. I have taken advantage of this deal this month before with zero issues. Well, today was different. I was taken to check out and the deal did not apply. TRAVIS verified that the deal was still online and called the manager over to override the discount since he acknowledged it should be there. This is when it got absolutely terrible. Damien(manager, supervisor, jerk) came over and instantly looked irritated. He proceed to rudely tell me I was not eligible for this deal due to it being the live resin. I began to explain to him after I left him finish speaking that I have used this deal before and he RUDELY interrupts me to tell me the deal changed. I asked him to verify when it changed because the website shows 8/29/21 it started. He proceeds to over and over again tell me I am wrong and that he will not honor the deal. I proceed to show him the deal on my phone and how if you click “shop these deals” it pulls up the live resin carts. He proceeds to say over and over again “that’s fine. I’m not overriding it.” This dude was so absolutely terrible to me so then he leaves and Travis tells me that I can get the deal on the other carts but if I want to PICK the carts I had to get back in line with all the walk ins. It’s 8pm at night, I AM A MEDICAL PATIENT who needed her medicine with no choice but to purchase what was picked out for me after a manager couldn’t acknowledge the business they represents mistake. I proceed to point out that not honor the deal they very clearly have posted is ILLEGAL. Damien then proceed to try and “fact check” my claim of receiving the deals before and went through everyone one of my purchases for the month of September. When he found the purchase he acknowledges I got the deal the last time but still wouldn’t correct even though your advertisement clearly stated This entire experience could of been avoided if Damien took a step back to acknowledge what I was saying and committed to finding a solution together like anyone else in customer service/management would do. I’ve been coming to Harvest for awhile and every few days I am in there spending hundreds of dollars. I rode through the long lines, inconsistent products and all the grumpy staff every single time but being treated like absolute crap is a no for me. Travis even acknowledge that this is not how you should treat “valued customers.” Lastly, I do plan to escalate this wherever I can. BBB, attorney general, or wherever. Not honoring a promotion you have listed is illegal. I don’t want to be that person, but the way that I was treated this evening I feel like this needs to be reported so no one ever has to deal with harvest crappy managers like I did again. Attached are the receipts Damien pulled when trying to “prove me wrong.”which clearly shows the deal applied the last time anyways. As well as the deal and the options that pull up when you click “shop this deal.” I am not sure harvest can ever earn my business back.

People outside playing loud music like it’s a party kicking it with security.

Their patient turn around time is ridiculous. Putting in an online order is pointless and this seems to be the norm. Their product is generally great and prices usually on point and honestly those two things are the ONLY reason I go back. I placed an online order today for some reason, despite the past, thinking it might get me in and out faster... when I enter then Dispensary there are about 15 people In the lobby. I approach the young lady at the desk and inform her of my Leafly order and ask how long the wait will be, 1 person ahead of me she says. After watching the 3rd online order go ahead of me I ask the young lady at the front desk what happened. She said she didn’t know I was an online order.... which makes zero sense considering she told me there was one person In Front of me with a full lobby, doubt she’d say that to a walk in. After 2 more online orders ahead of me the manager finally comes out and hands me my things. I expressed my feelings about my experience to the manager and was met with an attitude that could be considered anything but empathetic. If you’d like to receive good service I would strongly recommend avoiding this place. Their security guard was nice.

aint nobody gonna pay $65 a 1/8 smh....make it buy 1 get 1 free and the supply would sell out quickly

1st time BUY Pineapple Fanta $150. Good smoke and product! Went to BUY more. They were out.. I asked for something similar. NEXT THE STAFF COULD NOT ANSWER QUESTIONS PROPERLY. SOLD ME CRAP THAT GIVES ME AN ADVERSE REACTION AND I HATE. 2nd BUY Tiny Slippers $150.= WHAT CRAP PRODUCT!I HAD TO PAY $150 FOR SMOKE I WOULD NOT TAKE IF IT WERE FREE. DISPENSARIES ARE TAKING ADVANTAGE OF CONSUMERS AND IT IS ALLOWED. THAT IS JUST WRONG FOR RECREATIONAL AND MEDICAL BUYERS. HELL..NO STAND UP TO THESE PREDATORS AND MAKE A COMPLAINT TO THE STATE HEALTH MARIJUANA DEPARTMENT.

Very nice and super helpful people and very efficient and quick as well

great

Great location close by my campus!

Love that y'all carry Dutchies! My favorite dispensary!!

This place always has the best quality flower and assortment of concentrates. The store representatives are always helpful and knowledgeable.

best flowerin town

Super Friendly, fast, and the product is definitely, noticeably, a step above most. Very Pleased!!🙏👍💖

Dumb person with the red hair in the back fucked up attitude this morning can’t seem to have people skills whatsoever.

Nice budtenders and front desk. Call it in and scoop it up. Nice n easy.

The facility is set up well for social distancing. I do wish they'd accept debit card payments. Using cash during a pandemic isn't the greatest idea. That being said, I received a text when my order was ready and only waited a few minutes for my product to be brought out to me in the lobby. The flower is excellent quality and reasonably priced. This is one of the best dispensaries in Tucson.

Lines are usually quick bud is hella dank

great

The people are very friendly and for what you can legally get recreationally it’s wonderfully priced and with good quality! Am definitely coming back

The flower was over priced for not good of Quality 89.99 for a quarter when it should of bin priced at 69.99

Parking lot is small! Staff has been decent to me so far. Wait times aren't terrible, especially in comparison to some, but I tend to go late to avoid crowds. Products are ok, I don't really get excited about them, but they are close to home and have some decent concentrate deals sometimes. Flower is a bit overpriced IMO, for what it is, and they aren't doing any deals on flower right now. Got a preroll cause it was pretty cheap and I was being lazy. Wow someone needs to be re-trained on how tight to pack them! Had to dump it into a bowl, waaaaayyyyyy to tight, and only like half full lol. Overall, I'd come back though.

Order for pickup and end up waiting over 30 min. Many other patients either seemed to be in severe pain or incredibly anxious having to wait so awfully long for an OVER THE PHONE/INTERNET PICKUP ORDER. What is the point of the pick up order if I have to wait this long? Not only that... when trying to say something I was shut down by the budtender saying "Were busy." Uhmm. Excuse me? What dispensary isn't busy? I have been to way busier places with budtenders who respected me more than this. If you can't do pick up orders, maybe just do WALK INS ONLY. Absolutely disrespectful. Will not shop here anymore. I feel bad for the med patients who suffer in your lobby waiting almost an hour for a pick up order. While I stood in a very full, and unsafe lobby, I had talked to THREE OTHER CUSTOMERS who were highly dissatisfied with your service. One of whom just walked out and didn't return. This was not my first occasion of this happening. Check yourself.

Ive been coming here for 6+months now, always had great deals on concentrate up until recently. flower is overpriced, and now the concentrate seems even more expensive then the flower now. But overall the place is really nice, staff is friendly, I really enjoyed coming here.

I never viewed this place as a rude pot joint like all the other reviews say but today proved it for me. I never gave them any problems and they were very condescenting and rude. Med patients have no reason to shop here. The parking lot alone will cause head attacks. Used to go here for the prices but other paces in town have much better deals as the tax here will cost you anywhere from 10$ + your expected price. The glaring staff in the lobby all seem like they hate eachother almost as much as they hatr med patients. I understand the horrible reputation of this place now. Never going back!

Loved it here, it’s a little awkward parking in a tiny lot in the back off Grant rd but once you get in it looks like a nice, well kept place. They had a front door person to greet you and let you in and everyone was super nice. Good edible selection. Not the best wax but it’s also not the worst. Only for a gram of flower to try but loved the strain and was great quality bud.