Lume Cannabis Co. – Kalamazoo

Love how friendly and inviting the staff is, always have the customers best interests in mind!

Employees are Sensational 🙌🏾

Lume has been amazing! Right now they are med and rec and being med user, you get right in. Ask for Tommy, he knows his stuff and a character.

Of all the dispensaries I've been to, this is by far my least favorite. Three different incidents were disappointing. 1. Several weeks after they opened, I did a walk-in. Having checked the inventory on Leafly, it seemed they had a number of items that looked interesting. After a 30 minute wait in the lobby, I was led in to the store to find they had several strains of flower available for Rec and that was it. When I expressed my confusion about the inventory on Leafly, the gentleman said, "Oh, you can't trust the inventory on Leafly." Then don't display it there... 2. For the next visit, I decided to try curbside. An hour or so after placing my order, I received a text indicating that the order was ready for pickup. I drove over and, from the time I pulled into the pickup spot until I received my order, the wait was 50 minutes. There was a steady stream of traffic but the store did not seem overwhelmed with cars; there was generally one pickup spot open during the entire 50 minutes. 3. For the third experience, someone picked up an oil cartridge for me. Personally, I hate the fact that everything is a blend with no idea what the actual contents are. But, having said that, the price was a little bit better for .5g than the other local Rec stores, so I decided to give it a try. I have never had a cart plug up so often or so soon. The thing isn't even half empty and it is clogging every time I set it down. Note that I actually store the cart standing up in hopes of avoiding clogging but it makes no difference. On rare occasions, other carts will clog but it's usually toward the end, as the cart is getting close to empty. These folks are not worth the hype or the time.

Great location and staff I'd definitely recommend this dispensary to other people

The quality of the weed I bought was very, very poor. I grow my own stuff and have done for several years. I wanted to try a new strain to me, but the junk they sold me I would not even give away if I could fine someone to take it. Plus I do not believe the stuff I got was really what they told me it was. NEVER AGAIN WILL I BOTHER WITH THIS PLACE.

The $30 eighths are a good deal, if everything isn't sold out. Really irritating that they didn't want to honor the 5-10-15 percent off deals listed on Leafly. They gave me the discount when I pressed them, but told me not again. If you don't want to offer the discount, don't offer it!

Excellent prices, Staff, and Superior Service

Very helpful over the phone when I called with questions. Ryan G. greeted me at my vehicle and was very professional. I was extremely impressed by the presentation of my product. It makes the experience very upscale and you can tell they put the customer first. I don’t live that close to the Walled Lake location but I will definitely make the drive again for their high quality service!

Great weed and great service, lume is my go to!

I like the staffing and the meds

Always a great time when I come

Great service and frejrmdly staff

Went to Lume today an hour before close for the first time. After waiting for 45 mins I was then approached by whom I assume to be Mario,(budtender on my receipt) with a “what do you want “ and a hand out to grab my card and ID, may I also mention this man wasn’t wearing a mask and got my name wrong twice. I waited another 15 mins for a man who was nicer and sent me off with my product(I will not shoot the messenger he was kind) , which was nicely packaged and smelled and tasted great. That environment was not a selling point , I will not be back.

Well, I had nothing better to do on a Saturday night than to be price gauged on mediocre product so I thought I'd head over to Lume. I placed my order online around 8:00 pm and received an email that it was ready about 5 minutes later. I arrived shortly thereafter to an insane line of cars which I already expected due to driving past the place previously. This was approximately 8:15 pm. There were three cars behind mine when they closed off the lot to new customers. One hour later, I finally was approached by an associate who asked if someone had taken my ID. I said no and was then told that I would have to come back tomorrow to pick up my order that had been ready for the last hour! What the hell?? How is this any way to transact business? What was the point of closing the lot off? If close to 9:00 pm you knew you weren't going to be able to get to the remaining vehicles, how about issuing a notice via text/email with a damn apology for poor planning and some sort of remedy to the situation. I immediately cancelled my order. What a piss poor way to run a dispensary. I've been in the legal industry for over 10 years and have worked with dozens of operators across the country from Harborside to Om. I've never been so confounded by terrible management. The entire experience at Lume was so atrocious I will not be returning to this or any of their locations. The COO had previously stated "Our goal is to ensure every customer has an amazing experience every time they come in.” Ha, good luck! I will be frequenting our LOCALLY OWNED AND OPERATED stores from now on rather than giving another dime to this grossly mismanaged corporate behemoth.

I've been to Lume a few times (a few times in-store, and the last time through the drive-through). I recommend that you purchase your items online before arriving if you are sure to what product you want. If not, then the staff seem friendly and most things are described pretty well, but I feel like you generally wait longer to get into the store and to make a purchase. I know what product and price I want to spend, so I have always used their website to purchase before arriving. They have have never had issues finding my order. I waited about 15 minutes in the drive-through with about 8 cars in front of me. Hardly a wait, and well worth it. They are very organized! From what I got the buds are always fresh and the containers are sealed. I've never found large stems or seeds, and the buds have a distinct Lume size/look which sets them apart from other brands. The buds are fluffy and trichomes large. The indicas are especially large and set themselves apart from other Michigan bud right now. Their sativas have similar traits and you can tell they are from Lume (or their growers). I also purchased some sugar and it has great aroma and flavor. Best prices around at $45 a gram. The Jenny Kush is some of the best concentrate I've had in awhile. Check out Lume ASAP

Great place. Staff is excellent

I love lume. been going here for over a year and I'm going to miss them dearly when I move to denver. specifically gunna miss tommy and Nate. those dudes kick ass. much love bros

However many dispos are in Kzoo, Lume is dead last.

Amazing

I've been coming here for sometime out of sheer convince but I am not going to sacrifice quality when i can get literally ANYONE else to deliver. Sorry not sorry

Lume is doing free delivery throughout the month of May, and they have some great deals on all Lume flower right now 30 an eighth.

Great products and great service

I’ve visited a couple times and the bud has always been solid, and recently I bought two of their carts. Good quality except one cartridge wasn’t hitting so I had to mess around with the coils to fix it.