NETA - Northampton (Rec)

What a very dumb idea to sell both medical and recreational cannabis @ the same place. Why not have a place just for medical and a place for just recreational? Or at least sell them in a completely different section of the building. Yes I get that there are separate lines and everything, but being in the same exact room with a TON of people is very anxiety stricken and now makes going to get my medicine a very unpleasant experience, I guess from now on I will only be visiting a dispensary that is strictly medical only.

for adult use, this dispensary is very poor. my partner and i were coerced into buying the most outrageously expensive items after being told everything else was conveniently out. purchased items not only had missing parts but also were much, much weaker milligram than we were led to believe. never again!

I'm a patient and your manager just treated me like a second class citizen after being a loyal customer since you opened your doors ..... I'm disgusted

Im very annoyed with this company. They do not hold enough products for their non-medical customers. For weeks the keif has become medical only. Ive found multiple seeds in their bud. Over priced. Charged my card 3 times for one purchase. Several problems they need addressing. I dont know if its management or the laws in Massachusetts. I thought things would improve but they are only getting worse in quality. Go to Insa over Neta

They no longer care about medical patients.This was the first dispensary I visited when I first got my medical card 2 years ago. At that time, the staff was helpful and would offer assistance as you came in the door. They were the only game in town in the Western Ma. Since then, they have slowly declined in quality of product and service. I would see obviously new patients who were bewildered by the choices and no one offering to help. I actually sat with a few to help. When they started the option to order ahead and pick up, I utilized that. I ordered 1:1 5 mg gummies and when I got them home and opened the bag, discovered they were a 4 mg and no one told me this at time of pick up. When I called, they made no apologies but told me to try taking a little more and that they knew that the dose was lower so they tossed in a few more gummies. This is my medicine which works at that dose. If CVS decided to dispense pills at a lower strength and said to figure out what works and that they gave me a few more pills, that would be ridiculous.AT the least, they should have informed me and I would have the choice to buy them or not. They charged me the same price. I hadn't been back since they opened recreationally til yesterday. Both ends of the access road were blocked off and I was told to find a spot on the road, the nearest spot was about 3 blocks away.Being a medical patient meant nothing. I will not be back. They are not the only game in town and there are other dispensaries that still care about their patients. Never going again!

Decent presentation, but the flower just didn’t work for me. Very dry, barely any flavor despite a nice aroma. Low potency. Disappointing, considering what’s out there.

Extremely overpriced. Hectic and uncomfortable. The staff do not know about their own products. The staff rush you. $103 for a .5ml cartridge plus battery is absolutely ridiculous. Very disappointed that this shop is taking advantage of the recreational user. Constantly out of stock with the basics. They force you to buy non-universal cartridges when the stock is low, forcing the need to buy a special battery.

This is a hoax! Save your money! You are better off buying elsewhere! Cheaper and longer lasting! $200 for the doc's fee and $50 to the state...and then paying an arm and a leg for the product...even if you are a registered purchaser!

Charge way too much monopoly

It was a lot better when it was just medical

FYI we are getting hosed. Go to Washington or Colorado and look at the prices. They will never get rid of the black market with flower prices like this

Can’t wait for Neta to reveal how many employees are developing lung infections and asthma for 12-16$ an hour. They have about 3 strains tops that are clean, the rest are all riddled with mold. They thought more co2 would solve the problem, wrong! All it dos is make the plant structure into blooming footballs of mold. The grow wearhouse used to be something else, and the previous tenants left it in a dump. The vents and building itself are riddled with mold. Guess they thought they made a steal in buying it, an now they know there f’d because relocation would cause a massive hault in production, thus they wouldn’t make their millions a week. The employees that don’t report getting sick also smoke 5 blunts every hour (while at work) maybe there bodies alhave adapted. Rather than try to improve the health conditions or god forbid increase the wages off the millions they make, they know that there’s stone kids lining out the door to work there. An thus the cycle will continue, oh and recently they got bought out by Suretta Wellness, most likely to help them when all the lawsuits start flooding in from employees and patients.

I bought two types of the Dline gummies, all they did was give me a headache and the worst stomache problems in years (Both made me feel bloated and have really foul gas). I also bought an Apex one Grandaddy Purple Cart and got one hit before it stopped working. Definitely a cheap cartridge. The distallate seemed good but couldn’t really tell much more from the one hit Very disappointed. I will not be visiting again

Drove an hr for a 2 hr wait. Didnt bother and wont in the future. Just wondering which official got paid to approve the only recreational location in the state. Something smells bad. Employees dont pick up the phone or i would have known not to bother

Good at first for rec then... mid shelf cannabis at to shelf prices. At first they were nice to rec users but then they just turned sour towards us.. they cancel your order or change it without informing you.. They act as if they are doing you a favor by selling their over priced dried out dusty weed and try to push their wanted cbd stuff on you.. They can keep it.. Insa in Easthampton is so much better treating recreational users with respect and compassion unlike Neta still treating recreational users as if we are criminals with hostile customer service.. horrible and shame on Neta!!

Something is up lately and not sure why I’m not seeing anything written about it. The adult recreational supply seems to have dwindled down to only two types of flower available!! And one strain is mostly all CBD no THC WHAT’s GOING ON NETA??

Better buds literally everywhere else. Everything is dry. Smells like hay. You guys have no terpenes in your buds. No taste. Your ash burns grey/black. There's rarely any white ash (white ash is a sign of a good grow for those of you who don't know.) The staff used to be amazing. Everyone seems pretentious now. I asked how a certain strain was (honestly it was more for their sake I guess. I know my shit). The budtender says, in a pissy way, "it really depends on what I'm doing you know." Wow great help. If I were a patient who literally didn't know...just wow. All you guys care about is selling product and you don't care how lousy your buds are. Thankfully there are many other dispensaries near by.

What happened...your flower used to be soo good..you used to be the kings of strong flower...its all weak and dry...youve gone downhill since yall sold out...

After going to NETA for over a year I've decided to go back to a Caregiver. The thrill of going into an establishment and purchasing weed is over, for me anyway. I think I got lost in the moment of being able to do such a thing. As I got brought back to reality I realized the quality of your flower is not worth the prices you are setting. I know, I know. You're staying competitive. However you need to price according to quality. Your buds are not all equal. Plenty of people have mentioned this, yet you continue to do nothing. It seems like you pray on the folks who are new to cannabis. The people who know of real quality are going elsewhere. Your staff is amazing as are you locations, but the quality of the product does not meet the price. I have no problem spending 350 per ounce on AAA buds but....anyway. Thank you for providing a service which is much needed. I do hope to return in the future.

This place has been amazing until they opened for adult use. I am a patient and have been trying to put in an order for later pick up and the website no longer recognizes me as a a patient. Please fix your system! Some of us are not euphoric about being able to get high legally—for some of us this is a serious health matter. You are not doing a good job taking care of your patients which is what we were worried about when your greed made sales more important than the service to your patients.

beat place ever they are friendly and helpful never longer then a half hour wait any time I have gone and that's from start to finish. Tyler is an employee there who is really helpful and knowledgeable takes the time to help out and make sure you are getting the best for your personal needs and willing to go the extra to help answer any questions you may have. I have had Tyler help 4 times I have been there and would go back just for his knowledge.

I have to take issue with those posting that NETA is sub par in any way. I have been there since day 2 and knowledgeable, as I have been using these products for 50 years. At the beginning, some of the previous poster's issues may have been valid but for the past several months the quality has improved that I am shopping there again - their flowers are good, some potent, their variety of useful strains ever increasing, they have finally arrived at having good product that we know the names of. Their shatter is clear, clean and the best in the state. I use it and I'm particular. The staff and management are THE BEST - it is no joke that they try their best for us very day, degrees of knowledge notwithstanding. And remember, for us that need, want, are in a hurry, in pain, sometimes with little patience because of it all - they have what we need and want and sometimes it's hard to please everyone at the same time, product is limited and patients are many, so they sometimes put limits on how much you can buy. But it's not for them it's for us, they deserve our support! They are the best in the state and getting better. Staff and management really care, believe it. Good place, good people.

Rude staff. Great product. Unfortunate combination. Been here about 20 times - there are better places to spend your money.

Don't judge a book by it's cover. The place looks and feels great, but is also very wasteful and has weak strains with limited descriptions. I feel this place gets caught up on hyping a product they hardly can describe themselves. Doesn't that seem wrong? Get to know your product really well, THEN sell it. Numerous sales people I talked to in-depth with questions could hardly answer me. As a 15-year user and multiple state card holder, there's plenty to know. It seems that the staff training is in a "retail" mindset, not about getting it right. No one there seemed like a pro bud-tender, or even close. On to the products themselves: I was excited at first, but after trying half a dozen flowers and the Lozenge (which had ZERO effect on me), it's mostly been disappointing. Coming from California, the business is much more advanced there with years of experience, but NETA doesn't seem to be learning from them. Overall, with little competition, its bittersweet to have a local dispensary, but with all flash and no substance. A few tips for the owners reading this: 1. Learn from your customers - not by tossing an info card at them, but truly interacting with them for suggestions. Be creative, ask questions, interact online, change and progress. 2. Know your product - the one sentence descriptions mean nothing. Use the product yourself with a group, organize a structure to write descriptive, original, detailed notes about the strain. Or, grow strains that are already popular and have deep info like here on Leafly - then you don't have to write anything! The key here is for people to know what they are buying. Not buy scientific stats alone, but words that have meaning. It's crucial - otherwise, uneducated users are in the dark. 3. Less waste - I'm sure the MA requirements are strict, but someone needs to rethink the packaging process. Wow, 3 plastic containers and stickers for an 1/8th? 2 won't due? Or even just one bag? Do we really need more plastic everywhere? 4. Promote - Don't say you can't, the business is absolutely promoted. So get creative and give users opportunities to try new strains without committing. Like a free gram of your choice with every X amount purchased, etc. That opens the door to trying - which is crucial to build a menu out. How many restaurants just cook something, give a vague description and expect people to just go with it. It's not sustainable. Being the first dispensary in the area, you should set a standard before other newcomers do. Thanks for reading and I hope you see some insight here.