Nirvana Center - West Phoenix

Woke up Sunday Morning to a text from them inviting me to their Epic Fail Opening (They referred to it as Grand Opening). So I stopped in - maybe 8-10 people in the lobby so figured Im out of here in a few minutes (waited 45 minutes). Every TV in the lobby was telling about all the great specials they had going - $16 eights - BOGO of tons of cartridges etc. etc. They take me back where they have about a dozen client stations set up and have 3 employees back there working - 45 minutes for 10 people makes sense now. My budtender notifies me their Epic Fail Opening ended yesterday but now they have some great "specials" like bottom tier $25 eights and 500ml cartridge for $30 - WOW like every one of the 10 dispensaries I passed on my way here an hour ago - what a bargain. The other Nirvanas are great and maybe these guys will get their sh*t together but I won't be back to find out - Bait and Switch at your Grand Opening makes it an EPIC FAIL Opening. I did have a great marketing idea though - how about a shirt that commemorates the occasion "I got BURNED at Nirvana" - every patient who waits an hour to get the bait and switch special gets a free shirt for every $100 they waste here.

So I’m leaving this review to shout out Arely , that girl is working hard & she made things right for my order. But everyone else I’ve worked with also usually has an amazing attitude thank you guys (:

I have been coming here for over a year, my experience here is usually a good one. But when the guy with the mohawk is working there, prescription fills take forever, when I am there he does everything to take his time to give me my order. He always pronounces my name wrong even though I have been there several times before and told him how to pronounce it. I never have issues with any other employee except him. I honestly feel he singles me out and theres animosity. As a patient I shouldn't have to feel like that just to get my order. After tonight I almost don't even want to return to this location.

Staff was rude and disrespectful. Arely F. Was my budtender and she was very rude and disrespectful. Everything a budtender shouldn't be she was. I will not come back to this location.

I would not come back was told was next then 8 people went before me still waiting been here an hour and still nothing price is low but I see why from the bud

Worst customer service I have ever experienced so bad I left empty handed and went somewhere else. Never go here if u respect yourself

the bud tender recommended the liquid gold cartridges. terrible recommendation. they should be ashamed of themselves for even selling this liquid gold trash. Not surprising they don't put the THC content on the package... honestly wondering if there was any at all... stay away from the liquid gold carts

I am always ignored, forgotten or they let everybody cut in front of me. Every single time. I've been waiting an hour. A walk in just got called ahead of me. I try to give you guys second chances and you just suck.

trash

hi I came to the dispensary to get some shatter I asked what was the cheapest shatter they told me Lotus so I chose the Lotus shatter and I open the package come to find out it's sugar wax I'm very displeased of this and I'm not returning to this place thank you

DISGUSTING WEED!!!!! ABSOLUTE GARBAGE!!!!! the tv was to loud and the music was blaring thru overhead speakers they are slow THEIR WEED IS HORRIBLE

Rude ass lady that always answers the phone. That’s why I never shop here.

bought a half oz of potent planet that wasn't sealed,came home to weigh out and was short over a gram. I then called and spoke to supervisor on FEB 4th at 11:00am . who assured me my scale was off and needed to be calibrated which then assured him I checked myself before calling. he then said he was trying to give a reason as to why. I I asked if his staff could be at fault and he ASSURED me "due to covid restrictions thats not possible. " not sure what opening a bag that's not sealed has to due with covid restrictions but I am now waiting back from potent planet . not looking for reimbursement but I am trying to assue the next time I need meds I can drive down the street and not have to go across town to make sure this doesn't happen. I encourage people to check . a thief or thief in this industry hurt not only the people , who they take from . but also the vendors who make good meds for patients .

The turquoise jeep flower is some killer smoke. I dont remember my budtenders name but he was really cool and friendly got me exactly what i needed. Kayleen at the front desk was really polite and professional, she got us checked in quickly while constantly taking phone calls and answering questions for the people in the back. Good job guys the new nirvana center is a nice little spot its easy to find right off the i10 and its a quiet picturesque little dispo, very nice!

Pass on these guys

love happy hour deals

Be careful shopping here. They took 4 grams off my allotment and they aren’t doing anything to correct it. I’ve called them multiple times over the past few days and have not received one phone call back. Every time I call, they have no idea about the situation. Will be going to the department of health on Monday since Nirvana doesn’t want to correct the problem.

I was the 2nd person in line for Father’s Day basket , Showed proof I was a father ,first to leave the store with a purchase from MUV for the 150$ basket . Was told the basket would come Monday . Never came . Tuesday you guys are now saying all winners were called .if your gonna promote something just be honest about it. Don’t know if the other 2 guys received there’s

Nirvana West Phoenix is the bomb!!! They always hook it up with the $45 half oz, shatter, and carts. Basically it’s my go-to place. Thanks Vinny and Mark for always giving me five star service.

Placed a leafly order. It clearly states there is a 20% discount on All regular priced items. I get there to pick up my order and they tell me they won't do the 20% because there's some restrictions. In the info there's NO mention whatsoever of any restrictions on the pickup order. Still won't do the 20%.. I just walked out.. The restrictions aren't the problem. Being unaware of them is the problem. If there's restrictions on your specials you should STATE CLEARLY what those restrictions are so the patient has some knowledge of that before wasting their time. Thanks for wasting my time nirvana.. Doubt I'll be back.

Trash. Glad y’all are out of Glendale. Wasted a drive and 35 min wait to see that y’all still have trash just on a different side of town. Won’t ever come back

They had a special there 17 dollar eights for 12. LABELED PRE PACK!! But it was Shake. I received a “eight” that weighed 2.6 yes I own a scale and it’s calibrated 😭😭😂 and you took away my first time patient deal SINCE I didn’t buy deli . You guys are foul for that. Not the workers fault awesome people but the owner clearly is a peice of 💩 never felt so disrespected as a patient or human. Clearly this place shouldn’t be open worst interaction in my life. Like I told the worker FIRST AND LAST time there

The absolute worst dispensary on Maricopa County. This specific location but Nirvana in general has no clue wtf they're doing. horrible service, slow and stupid the lot of them. Especially the managers, (definitely not a job requirement to have people skills.) rude, ignorant to their own processes - couldn't put together an articulate sentence as to why proces are jumping but product still sucks as bad as it does. They're concern is not your patient needs it's their bottome line. If you aren't a real patient & don't care about quality this place is for you, anyone who actually needs good medicine and help with it - avoid this place at all costs!! If Leafly didn't make you put at least one star this $h!t hole would have gotten a dead 0! Y'all need to grow up!

Never will come here again, not only did I wait 1 hour to be seen the staff was not as friendly and were understaffed. Their was only one person checking people in, they had about 20 check in while the express had 3. The flower was trash I was disappointed not only did it look terrible it was very leafy, And last they wouldn't save my BoGo for first timers so with that being said I will NEVER refer anyone here or go back.