Nirvana Center - West Phoenix

Woke up Sunday Morning to a text from them inviting me to their Epic Fail Opening (They referred to it as Grand Opening). So I stopped in - maybe 8-10 people in the lobby so figured Im out of here in a few minutes (waited 45 minutes). Every TV in the lobby was telling about all the great specials they had going - $16 eights - BOGO of tons of cartridges etc. etc. They take me back where they have about a dozen client stations set up and have 3 employees back there working - 45 minutes for 10 people makes sense now. My budtender notifies me their Epic Fail Opening ended yesterday but now they have some great "specials" like bottom tier $25 eights and 500ml cartridge for $30 - WOW like every one of the 10 dispensaries I passed on my way here an hour ago - what a bargain. The other Nirvanas are great and maybe these guys will get their sh*t together but I won't be back to find out - Bait and Switch at your Grand Opening makes it an EPIC FAIL Opening. I did have a great marketing idea though - how about a shirt that commemorates the occasion "I got BURNED at Nirvana" - every patient who waits an hour to get the bait and switch special gets a free shirt for every $100 they waste here.

Normally folks leave good reviews for gains. Well imma keep it funky. The weed is trash now. The grab and go 8ths are trash but they tell you it was on the top shelf. The bulk weed is ass now used to be hit or miss now it’s just miss. I went and got a deal they had on the top shelf but it was only one strain and it was ass. I have a tip ... stop opening new stores all over AZ and bring back the Nirvana we all lovED.

The turquoise jeep flower is some killer smoke. I dont remember my budtenders name but he was really cool and friendly got me exactly what i needed. Kayleen at the front desk was really polite and professional, she got us checked in quickly while constantly taking phone calls and answering questions for the people in the back. Good job guys the new nirvana center is a nice little spot its easy to find right off the i10 and its a quiet picturesque little dispo, very nice!

Staff was rude and disrespectful. Arely F. Was my budtender and she was very rude and disrespectful. Everything a budtender shouldn't be she was. I will not come back to this location.

I have been coming here for over a year, my experience here is usually a good one. But when the guy with the mohawk is working there, prescription fills take forever, when I am there he does everything to take his time to give me my order. He always pronounces my name wrong even though I have been there several times before and told him how to pronounce it. I never have issues with any other employee except him. I honestly feel he singles me out and theres animosity. As a patient I shouldn't have to feel like that just to get my order. After tonight I almost don't even want to return to this location.

Pass on these guys

Initially I had visited this dispensary last night; the front desk quickly told me there was over 30 customers in front of me and more were walking in behind me. I waited outside for several minutes before seeing more angry customers than happy customers with their little baggies of joy in clutch. I pretty quickly realized there was a deal on Saturday that I wanted more than waiting in the line and came back today. I came back Saturday afternoon and there was a huge line but I need bud and so I checked in and sat down but there was alot of commentary in the waiting room for how long the wait was for walk in customers while pick ups were merely there for moments seeming like no walkins had been accepted in a prolonged amount of time prompting 2 separate women in the waiting room to interrogate the budtenders into seeing how long until they get seen. Overall I hope the buds better than the experience because I honestly love Nirvanas Prescott location and their killer service and good deals!

Worst customer service I have ever experienced so bad I left empty handed and went somewhere else. Never go here if u respect yourself

So I’m leaving this review to shout out Arely , that girl is working hard & she made things right for my order. But everyone else I’ve worked with also usually has an amazing attitude thank you guys (:

I am always ignored, forgotten or they let everybody cut in front of me. Every single time. I've been waiting an hour. A walk in just got called ahead of me. I try to give you guys second chances and you just suck.

Today was my first time, I will take advantage of my 1st time patient deals and never come back, customer service is horrible employees have no clue what there doing so unorganized awful I hate this place will never refer

hi I came to the dispensary to get some shatter I asked what was the cheapest shatter they told me Lotus so I chose the Lotus shatter and I open the package come to find out it's sugar wax I'm very displeased of this and I'm not returning to this place thank you

DISGUSTING WEED!!!!! ABSOLUTE GARBAGE!!!!! the tv was to loud and the music was blaring thru overhead speakers they are slow THEIR WEED IS HORRIBLE

bought a half oz of potent planet that wasn't sealed,came home to weigh out and was short over a gram. I then called and spoke to supervisor on FEB 4th at 11:00am . who assured me my scale was off and needed to be calibrated which then assured him I checked myself before calling. he then said he was trying to give a reason as to why. I I asked if his staff could be at fault and he ASSURED me "due to covid restrictions thats not possible. " not sure what opening a bag that's not sealed has to due with covid restrictions but I am now waiting back from potent planet . not looking for reimbursement but I am trying to assue the next time I need meds I can drive down the street and not have to go across town to make sure this doesn't happen. I encourage people to check . a thief or thief in this industry hurt not only the people , who they take from . but also the vendors who make good meds for patients .

And for waiting almost 2 hours in their stupid ass fucking line they give you an apology. Fuck this place the people are still fucked up.

Trash. Glad y’all are out of Glendale. Wasted a drive and 35 min wait to see that y’all still have trash just on a different side of town. Won’t ever come back

northern hash plant the worst weed ever, it looks brown and super dry how can you guys even sell this ? you guys need to remove immediately not going there anymore.

This is the absolute worst dispensary I have ever been to. The girls at the front desk were rude no personality no customer service at all, but thats fine if the product is good. My budtender was awful, first time in he didnt break down the pricing on flower, he wasnt recommending strains or assisting me making a purchase, low energy, yelling at coworkers from across the room for no reason. Every other place has people who are excited to work in the cannabis industry but these people seemed lifeless. Purchased a $50 eighth of flower with a BOGO free eighth. Im not impressed the flower is dry, for $50?? Also alot of people in the back area if your worried about covid.

dont waist your time coming here they have no selection their best products are not there's, worst shatter ive ever seen , budtender is rude and condescending

Vinnie was a superb budtender. you can think of Vinnie for this not being all one star!!! If he would have been the owner you guys would have had my loyalty for life. As this is the closest despencery to home. yet, I doubt I'll ever go back.. don't like feeling cheated, the whole. bait and switch game. I came in exclusively for the first time patients deal.. expecting to be able to get a vape BOGO. They were out instead of offering any sort of compensation or alternative substitute or heck even a rain check the owners told me SOL.. way too many choices in town to feel like it's a shady dealer. I don't need to feel cheated. Super disappointed with management of this dispensaries!!!!

The people here are very nice and know how to do their jobs but I was very disappointed when I bought some muv cartridges 500m from here. The cartridges tasted great but were only filled half way so basically spent 40 for a 250m cartridges live and let learn i will probably go back. but not to buy cartridges

They were so helpful.

Like I'm wondering if they are playing a prank on me or not. The weed I bought tonight from them pisses me off... I drove 30 minutes to find out I couldn't use my first time patient deal because I wasn't spending over $30... and the weed I got is trash. Like reminds me of back yard crap me and my friends bought for a $50 an ounce back in high school. The flower in this place is straight trash. I can't believe I was just sold a eighth of mids for $25 bucks. With 25 seeds and no smell. Very disappointed in this weed. And will never shop at nirvana again.

I ordered wedding cake and received a different order of flower why would you mess with peoples request when ordering on line.