Nirvana Center - West Phoenix

Came in for BOGO products listed as on sale on Leafly. When I got there, they were very quick to say nothing is on sale and there’s no honoring the prices listed online. Isn’t that called a Bait and Switch? I think I’ll take a break from coming in and go back to the Mint for a little while. This is the second visit in a row that they didn’t honor a sale price listed on Leafly.

False advertising bogo to get people in I did a online pickup but they didn’t honor it when they get called out they delete the review about how they false advertise

Never buy $70 oz’s of shake. It’s basically dirt. Hopefully they allow me to exchange. Stay tune

At this center they made my account go over my allotment, and did not want to correct it. Trying to blame it on me and that was my first and last visit to them. I know that this place was the only dispensary that I went to that day because I had to get a ride. So they made me be out of medication.

Miss the good old days when the tier drops were 22 for your best Shelf and Now it’s almost double that. You would get way more of you older clientele back if you weren’t trying to rip us off now. There are other places that take care of there customers. Hope this is looked at and considered when you re evaluate your pricing.

I have been very disappointed with this Nirvana Center. I have been at this location to purchase the 7 for $100 Lotus shatter deal that they send emails and texts about, advertise on their website, and even have on their tv's when you walk in. I completely wasted my time and dont think ill be coming back after going twice for this deal on 2 seperate occasions and they can NOT do this deal that they have advertised because they don't have the product or "its not a deal of the day" when it clearly states it is. It is very frustrating that the staff doesn't know their current specials and they advertise but dont have the products especially when I'm driving 30 minutes to go to this Nirvana.

If you walk in be prepared to wait very very very long time.

Make sure you look at what you’re getting when purchasing the $20 8ths my medicine was BROWN and full of stems and even had seeds. It was literally Reggie smelled like it tasted like it burned my throat and gave me a headache I’m extremely disappointed that they even grew and sold this trash if I could post the pic I would be there’s no option to do so.

I came 30 mins away for my order leafy and they only had 1 item gummies $8 I'm pissed no text or call I WOULDN'T HAVE CAME UGH

Be careful shopping here. They took 4 grams off my allotment and they aren’t doing anything to correct it. I’ve called them multiple times over the past few days and have not received one phone call back. Every time I call, they have no idea about the situation. Will be going to the department of health on Monday since Nirvana doesn’t want to correct the problem.

This is the worst place so far that I’ve visited on the west side! They should be embarrassed of some of the products they offer to us on a budget! Dry 💩so wrong to even sale!

Never will come here again, not only did I wait 1 hour to be seen the staff was not as friendly and were understaffed. Their was only one person checking people in, they had about 20 check in while the express had 3. The flower was trash I was disappointed not only did it look terrible it was very leafy, And last they wouldn't save my BoGo for first timers so with that being said I will NEVER refer anyone here or go back.

Nirvana West Phoenix is the bomb!!! They always hook it up with the $45 half oz, shatter, and carts. Basically it’s my go-to place. Thanks Vinny and Mark for always giving me five star service.

Placed a leafly order. It clearly states there is a 20% discount on All regular priced items. I get there to pick up my order and they tell me they won't do the 20% because there's some restrictions. In the info there's NO mention whatsoever of any restrictions on the pickup order. Still won't do the 20%.. I just walked out.. The restrictions aren't the problem. Being unaware of them is the problem. If there's restrictions on your specials you should STATE CLEARLY what those restrictions are so the patient has some knowledge of that before wasting their time. Thanks for wasting my time nirvana.. Doubt I'll be back.

The customer service is great especially trevohn H

lazy people worst place waited there an hour

Dont honor posted deals

Do not go to nirvana..worst customer service. And I’ve been to plenty of dispensaries and this is my first time ever writing a negative review..they simply don’t care.

The customer service is really exceptional! Not too many dispensaries have workers like Nirvana, not too many companies at that.

This was the my first time visit here and based upon my experience I would not come back. The staff needs to be trained to multitask and be able to handle the crowds. The receptionist took forever to enter my first time patient info, therefore allowing other customers to go ahead of me. As I’m sitting there, other patient came and I guess had homie hookup because they took him back almost immediately. I was shocked! I waited for over an hour, as I watched people come and go ahead of me. Not sure what the issue was but they seemed very unorganized. All I can say is the flower better be good!

***Customer Service SUCKS. NOT ORGANIZED AND NEW EMPLOYEES ARE MOODY. THEY SKIP YOU IN LINE ALWAYS LAST TIME IM HERE BS

This visit took me 45 minutes at least, I was in the store and seen 3 people allowed to cut lines and get whatever they needed first after I had waited, this is not my first time experiencing this at this Nirvana location

My Dude Tomas & Joe are awesome they made my night. God bless them both

The bud tenders are amazing, super friendly and are always super helpful. I always recommend this place to my friends and wont stop. Y’all new slogan should be. Good buys good vibes