Sanctuary - Gardner (Medical)

Went to a different dispensary today aka not sanctuary during this coronavirus panademic and they handled it far better I placed an online order and they checked my Id let me in let me PICK UP my order that was READY!!!! It wasn’t too complicated... sanctuary on the other hand told me my order was ready and made me wait an hour to no get my supposively ready order.. a woman was there very upset she had been waiting since they opened and they were just milking it the way this dispensary today did it so quick I really think Wednesday March 18 you guys were just screwing around I think I deserve a credit or something I’m pissed

The treatment of recreational consumers is absolutely ridiculous. Grow your own! Don’t waste your time and money here!

After my visit to Sanctuary I went home and decided to partake in my newly acquired .5 gram distillate cartridge. When I opened the package I noticed there was a sticky residue the same color as the distillate all over the mouth piece. I wiped it down and just chalked it up to cross contamination from whom ever was filling the cartridge. I took about 6 hits over the rest of the night and the flavor was excellent and the pulls were strong. When I went to use the cartridge the next day the airway was completely clogged. Now I am thinking that the distillate that was on the mouth piece when I opened the container was actually leaking from the cartridge. Every time I hit the cartridge I have to either suck really hard to clear the airway or I need a paper clip to stick in and clear it out. I have tried cleaning it out and it doesn't matter how well I clean it; the clog is still there next time I go to take a hit. Considering the premium price I paid to buy this in a dispensary I expected better quality. For $60 before tax this is not acceptable and definitely makes me not want to go back.

My experience here surpassed all of my other dispensary experiences. Friendly staff, short wait time and a good range of products for me to buy. Recommending Sanctuary to all of my friends!

Sanctuary's menu has been expanding lately and batches of flower have been coming in with higher THC percentages! The quality of the product is absolutely worth the extra money you pay. The staff are super friendly and helpful and do their best to make sure every customer leaves educated and happy!

I am blown away with the products as well as the service I was given today. Outstanding customer service, dank flowers, and no waiting lines or queues. I will certainly become a regular here now that I've found this diamond in the rough.

I've been a patient for almost 2 years and this is now my favorite dispensary thus far. The staff was extremely knowledgeable and the concentrates I purchased were top-notch. If you've found yourself unhappy with your current dispensary situation, I definitely recommend giving sanctuary a try.

Disclaimer. I work in the industry for a competing company. That being said, Sanctuary has a great reputation through out the cannabis community here in the state. My girl grabbed a Indica cartridge and I bought a Sativa Shatter. Both her and I were happy with our purchase. I LOVED the way their shop set up. Front reception area was a bit tight but the rest of the store had a wonderful flow and one we intend to model our shop after. Beautiful thoughtful design with a eye for teh consumer. Having a product specialist WITH NO POS when you first walk in to learn about their products was a wonderful touch. Thank you guys. Scott

First time visit and I was very impressed by the quality of product and the attentive service I received! 5 ⭐️s

This dispensary has exemplary service and product! I have been there a few times and I have been in and out in less than 5 min! The product is fantastic and their edibles are both effective and delicious!!! Their prices are also very reasonable compared to other places I have been to! I will definitely be making more stops here as it’s only 10 min from my house!

I’m new to medical marijuana so going to a dispensary is a bit overwhelming. I tried Sanctuary in Gardner and was not disappointed. All the staff were friendly and helpful. Cali was my bud tender and took time to explain and answer my questions. The facility is nice and they seem to have a good variety of product. I made selections based on her recommendations. I will definitely go back and will happily recommend them. They’re starting recreational sales on Wed and I wish them well. They assured me that there will be special access and service for their medical patients. Thanks Cali!

the 2 times i been here the staff was kind and the products are good and i will recommend this place..

Recently, I visited sanctuary while I was suffering from severe back pain. The entire staff were friendly courteous and worked to get me in and out quickly with the medicated salves that could help. Thank you so much!!

I love my local shop! The budtenders and customer service agents are top notch at making you feel welcome. I would highly recommend the shatter from Sanctuary, as well as the edibles. Some people said they had dry flower, I only have experienced this with a preroll. The buds I have got from Sanctuary are top notch, although I do keep it with a B62 pack. Keep up the great work, and I hope to see some new products soon!

sometimes the flower is a little bit too dry , making it a bit of a rough smoke. still delivers a nice high and big bonus, my arthritis pain is gone for about 4 hours whenever i smoke my favorite strains.

Terrible service. Messed up order, I went back to go fix it and they accuse me of trying to steal. Got kicked out and banned. Went back to try and fix the issue and they were “too busy” to have a representative come out and talk to me about the issue. Overpriced product. Better off taking the drive and going ANYWHERE else.

Top notch

Just... Wow. I have come to think of this as my homebase, but will never be back again after the "customer service" I just experienced. On a previous visit, I was told pricing on two 1/2 grams of shatter was the same as one 1 gram package by the manager working; apparently, he was wrong and I shouldn't have gotten this discount. Today, I placed an order (on the terrible non-Leafly site they've switched to) and decided to call and confirm the price would be adjusted when I got there. At this point, it was destined to be tough for the associate to break the news to me, but what followed was just stunning. After some back and forth, he hung up on me. I called back and there was no answer. I immediately picked up a different phone, called back, then marveled as the same guy answered on the first ring. He then tried to convince me he'd been on another call, from precisely after he hung up on me until I called on a second phone-all of which happened I the span of a minute. Never going back, actively telling fellow patients and recreational users to avoid.

I love the location! Handicap accessible and awesome parking. The staff is awesome! Very knowledgeable and super nice to boot. I love all of them, and the product is great as well.

Awesome concentrates, great flower as well. Overall one of the better stores in the state, always recommended.

Great location and great staff. Very knowledgeable about their product. Great place to do business. Would highly recommend to anyone.

Had a great experience with Maria A today! Great customer service, fast, relatable and friendly. Great atmosphere and welcoming staff as always. Unfortunately the quality of the flower is something left to be desired. - Flower was dry to the touch, meaning I could break it, and roll it into a dust with my fingers. - Flower has visual traits of PGRs. - Trimming wasn’t 100% but decent - Not sure how the flower will smoke as I now have to wait to reintroduce a bit of humidity to it.

Great place. Great products The Pineapple Skunk was my favorite. My only gripe and reason for 3 in quality is the flower tubs are supposed to be nitrogen sealed but of the 2 strains I bought, 1 had no seal at all and 1 the seal was already broken. this may have affected the dryness of my flower but not the quality. I hope packaging changes in the future.

Amazing, friendly staff and great range of products (flower, edibles and concentrates). Great location, ample parking, a nice addition to central MA. Flower was a tad dry (as others have mentioned), I think if they switch their packaging it would remedy that. Potency wasn’t effected though which at the end of the day is all that matters. Overall, I wish them great success.