Story Cannabis - McDowell Rd

I'm a regular patient here and have been served by Heli a couple times. He is straight to the point yet answers any questions. Very helpful staff all around! I always feel welcome and the meds are great quality for the price.

service great, nice insides. picked up some Deadhead OG pretty dry and tasted awful very hard to finish.

My first time visit turned out great. Some Bud tenders are very knowledgeable and know there meds, others are just in to make a hustle. Overall Very clean and safe environment to be at.

Your medicine is awesome, the budtender Connor could use a lesson in customer service maybe a sense of humor might help as well. I will be back but I hope I don't have to deal with him again

I love it here at this location. I get to see the cut the buds off and smell everything. Their so sweet I love coming to this location, natures az medicines

I’ve been a long time patron and have rarely had problems but today when they came up, they came up big. I placed a preorder over the phone for the first time (Personally do NOT recommend, stick to leafly.) and after waiting about an hour 40 i tried to call about a dozen times to get rung out. Phones down apparently. so i show up to try and get it sorted, and can’t. i stand there a total of about another 50 minutes until it’s past my order time and the budtender who’s dealing with me after the manager does very little but tell me to wait here and they should send the text in the two hour estimated limit, tells me that “it’s a holiday weekend and they’re always really busy”. Nah i’ve come on random weekdays that have longer lines and have placed preorders on busy 3 day weekends before. at least own up to your system. i ended up walking away and going to herbal. i could have waited in the normal walk in line and been in in the same amount of time i spent waiting for them to do anything useful and making me just leave out of frustration. Literally if i had been in the regular line and just assumed they would screw me i would have been better off as the person i would have been behind went in minutes before i decided i was done. overall good dispensary but a horrible experience one that tops the charts. they’ve given me a free gram of wax for a 40 minute wait before? so what do i get for 3 hours and my night wasted? don’t use they’re phone call ordering system. there is clearly an issue with something on their side or the side of they’re new call center. 3 other people in line had this exact issue just in the time that i was there waiting, getting moved through different lines and stuff, so it’s definitely not just a one off thing.

Craziest concentrates

Great place to go to, staff is very professional,friendly,and respectful. I've been coming here since it opened and I've never had any complains the flower is really good and always fresh. I love it that they show you the bud let you smell it and look at it well before ordering.

Always my go to!

WARNING!!!! They DO NOT honor their 10%off for new customers OR the 10% off for happy hour!!! Would never come here again. Remove specials from Leafy if you don't plan to honor what's written clear as day. Also, terrible sketch location.

👎🏼 Honestly I was super disappointed in the concentrates even tho Leafly advertised they had new strains including a "sugar wax" that no one could show me they even had in stock. ALL of the concentrates they showed me were dark GREEN in color except one strain of shatter. When I asked why that was the girl told me that the color didn't have anything to do with purity that they make most of their concentrates with TRIM!!! (What?! 😵) and that all their concentrates are tested for THC levels. Testing is all good and fine but green means you still have organic plant matter in your product, something that people w/ allergies want to avoid, also means it is NOT as Pure or great a concentrate as you'd like me to believe via the price tag. The staff member that was helping me was not as knowledgable as one would hope. The only thing I liked in this place was the ability to pick out the trees you wanted instead of getting a pre-weighed bag, however, I have a feeling all their plants suck as bad as the wax, I wasn't even able to smoke my free pre-roll it tasted like 💩. It was my first visit and probably my last Visit.

Horrible customer service and rude staff

Really needs to work on their advertising! Didn't include that their Anniversary deals were for walk-ins only. Like who does that?! Very misleading and this is exactly why I don't even come here anymore. Thought I'd give them another shot and got an email saying they cancelled my online order because it's for "walk ins only". Really needs to work on their advertising and customer service. Oh yeah, maybe awnsering your phone would be nice too and instead of emailing to reply, I'd recommend calling your patients personally like Herbal Wellness does. 😉

Place is great but service is awful in my opinion, it’s the 3rd time I place an online, and it’s the 3rd time I don’t get a confirmation and the 3rd time I’m stuck waiting for my order. Placed my order at 1, came by at 2:30, left at 330 with nothing but a sour feeling for this place. Prob never coming back, why make the drive.

Plan on spending a long amount of time waiting. There system is terrible. It takes so long to help anyone. I wait for over an hour to get helped. I pre-ordered once, it took 4 hours to fill it and another hour to help me once I got there. Each pre-order patient took 15 minutes and there many pre-order patients waiting. Bloom is so much faster and they cost less.

What an absolute joke, I put my order in before 2 o clock and then the store, for some reason, gets "brain lag" and says I didn't put it in until after 2PM! Then I get put in the latest delivery bracket (7-11pm) because of an error with YOUR STORE?! And I can't even receive my order because I waited all day and now have to go to work! If you want to actually keep patients returning then FIX YOUR ANITIQUATED DELIVERY SYSTEM!!! Be careful when ordering from here, EVERYONE.

i want to say thank u great service i was at station 1 and bud tender lady recommend excellent strains today 😁

This place has great shatter and amazing deals on live resin my budtender travis was dope and spotted me a dolla love this place

No longer accept debit for delivery even though it still states they do on their website. When asking when this changed the lady who answered the phone stated they never did that (not true I've order online with debit 3 times in 2 years), then hung up with no further explanation. Flower is almost always dry and crumbly too, would not recommend.

I used to go here quite frequently 1-2x week, now maybe once a week. I went last Wednesday morning for the 5 for $50 cartridge special. I didn't get checked in right away because the guy at the desk was talking to some lady and she wouldn't let him do his job. 5,6 other ppl came in & she was still talking. Finally, I said Maybe you could check me in and go back to the conversation because there's 3 bud tenders just standing here waiting also.At which point, the bus tenders scattered like roaches, the guy said I'll get to you right now and the lady finally walked away. She walked into the back tho, not out side and I said oh crap, she works here??? and the desk guy says yeah. she's the MANAGER!!! 🙄 Then a budtender called my name and I told him why I was there, for the 5 cartridge special-homeboy says Ok no problem, meet you at register #9. I met him there and he says Well you can get the 2 cartridges for the early bird special but we're out of the other cartridges for the 5 for $50 special. I said Really dude?? grabbed my ID and said You could have saved yourself the walk all the way to register 9 & said that to start when I told you what I was here for. and I left. went to Nirvana got 6 cartridges for $45!! 🤦

The only reason I came here was for the bulk gen x concentrate deal, go to pick up my order and find out 4/5 of the grams somehow weren’t on the deal even though they were the only options they had, would much rather go literally anywhere else

Awesome pricing and location. Christina V was very knowledgeable and helpful. I can’t wait to come back and try something new. Lol catch me at Natures Medicine in about 30 minutes

This is my second time here. I wasn't really that impressed the first time. I'm even less so today. I came in for a specific thing (and would not have come back if I could have found it elsewhere), and it was not there. Inventory seemed more than a bit disordered and this was not because they were out of stock, but having to go in the back for the flower. While my budtender was a wee bit better than when I was here in December, the knowledge wasn't really there. I really wanted to like this place because the product I have gotten from there is pretty decent and I really like the way they trim the flower from loose stock instead of it being pre-packaged. I'm not sure I'll be back.

It’s perfect place .I can smell the flower before I buy .Aleays great quality!The location is great !