Zen Leaf - Abington

I can’t believe this place is still in business. I had some not so great experiences here but the absolute worst was when The front door “security” guard who I didn’t know was even working there as he was sitting on a ledge outside of the building and never said anything as I was trying to open the door. He finally looked up from his phone, and berated me in front of two other customers who were also confused. When say I was berated, what I mean is, this man stood up, jumped up and got in front of me in, stood in my face said “go ahead, try and open that door again… GO AHEAD ..” and he DEMANDED that I pull the door handle again to “show” that it was locked. I still at this point didn’t understand what was happening until I was further embarrassed by this “security guard “ when he laughed at me and told me that “THE DOOR IS LOCKED, you can’t just go in… I LET YOU IN” (For the record, I am not new to the program, so I am well aware that one cannot just walk into a dispensary. Furthermore, this was NOT my first time at this dispensary, but I can confirm that it was certainly the last time I will ever go there. ) When I spoke to the manager regarding this he seemed to be used to hearing things like this about their front door security, which is embarrassing on Zen Leaf/ TerraVida’s part. And said “he would bring it up at their next corporate meeting “. Yeah okay. I’m not looking for pomp and circumstance here, but maybe some realization of who your customer base is…MEDICAL patients who have already been through god knows what. So, If you have any kind of PTSD, Anxiety, etc, STAY AWAY FROM ABINGTON ZEN LEAF. Oh and don’t bother trying to find any kind of contact for Zen Leaf, as they don’t return emails nor do they have customer support.

Poor treatment in the parking lot at the Zen Leaf Abington, PA location while attempting to pick up a curbside order. I was racially profiled by a manager and an employee. Not the first time that front of the house employees have been nasty to me at this location. The bud tenders are great and very knowledgeable, but Zen Leaf needs to hire employees with better people skills and provide ongoing sensitivity training that includes how to address patients from varying racial and ethnic backgrounds and also how to manage situations involving people and vehicles. I have an HP license plate on my car, yet the manager assumed that I didn’t have a tag and then threatened to call the police if i didn’t leave the HP parking spot. By the way, another employee previously told me to park there so that the manager could come out and talk to me. And that employee got an attitude because I asked to speak with a manager. Since when is it rude to ask for a manager? Then the manager came out with an attitude and was rude. Instead of doing her job, she made things worse, and the took offense when she addressed me inappropriately and I asked her not to address me in that manner. Then, the threats came, from her to me. Since when is it not okay to ask someone to address you in a certain way. I have every right to be addressed politely. Zen Leaf also needs to provide better communication to patients, especially when making policy changes that affect them. I arrived at the dispensary unaware of a policy change that Zen Leaf had made and the staff did a poor job of resolving the situation. And since their corporate offices are closed on Sundays but the locations are open, there is no visible means of support for employees who are left to defend Zen Leaf’s lack of outreach to patients. Before the change to Zen Leaf, Terra Vida was well managed and the dispensary staff was awesome. It didn’t take me very long to find other medical marijuana dispensaries in my area with better prices, locations, and discounts. So, shop around if you are being treated badly in one place….there is always another, better place to go!….with nicer people!

This was my 1st dispensary when I got my card 3 years ago, and back then there weren't many local choices. When I was going there, regularly everyone was super nice! As time progressed and more dispensary's opened, I started shopping around. Back then other places were offering online ordering making it even easier and at this time other dispensary's offered higher % for Veteran's. Now I check the menus and if Terravida has something hard to find/popular strain, I'll run in. And every time I have been in there in the last 6 months, the staff is always different, and not as nice as years ago. Maybe I phrased that wrong, maybe less patient would be better to say than not nice...either way, I only go here if absolutely needed. The last time I attempted to, the line was outside, around the building at least 30 people, if not more. I pulled in and pulled right out. The pain and anxiety would have been too much, had I stood in that line. It was too late in the evening for me to run to another dispensary and I ended up having to wait till the next day to pick up a prescription at a different location. Perhaps on "high demand days" or holidays they should take either only walk ins OR only online orders to ensure patients are getting their medication.

great place good people and some awesome products

Don’t get rid of your regular dealer is all I will say.

This was my first dispensary I ever went to & for quite a few months it was my favorite of all the local dispensaries. Over the last month of purchasing from this dispensary I noticed they would switch items I had ordered with other smaller dosage/more expensive items instead. It seemed that instead of pulling the online order when it was placed they pulled it before the patient actually shows up. Major red flag! I never once visited a CVS & got half the persciption I ordered for only a few dollars less than the original! This shows a major lack of care for their patients & this business is supposed to be caring for the ill & trying to help rather than make more money off them. On multiple occasions I would leave in the "comment" section when placing the order that I would most likely be in before my order set time. On multiple occasions I had to stand there & wait while they pulled it, regardless of how long ago I placed my order. Most recently it got to the point where they had sold out of items & decided to put the disposables in their place. I had caught it everytime except for my last visit. The man who completed my order was clearly new & they let him go untrained. He didn't even list my medications off to me, just told me my total. I noticed it seemed a little lower than it should so I asked him if all the items I ordered were in fact there & he assured me they were. I took my transportation home, as I cannot drive & when I arrived I noticed what had happened. At this point I am not going to return again as this is a waste of my time & money. Also the 3 pens I bought "Terravida" brand all came out of packaging. It seemed quite weird but I didn't think much of it. Within 2 weeks 1 of them wont charge or work at all. The brands Terravida sells are great quality & the selection is decent. After the thousands ive already spent there I was quite disappointed to see this "small business" doing business in such an ill manner & I am advising my friends & family to look into other dispensaries who regularly have promotions & have point systems(Terravida does not). There have been 2 other locations I've visited who when they made a mistake they compensated & the "rules" are all implemented by the establishment when it comes to this. Very sad but happy to know my town is finally getting its first dispensary by mid 2021.

the wait time is a bit long.

Terravida Abington has a fantastic menu. I’m very impressed by their menu, especially the fact that they keep those cresco reserve live sugars on there. However, I’m going to start either doing pick up, or attend another dispensary simply because it is too small. Waiting outside in the cold rain is full and all, but the real problem is the small waiting room in the dispensary. I would recommend avoiding this dispensary, or just doing pick up, if you have underlying medical conditions. There was a lady wearing her mask below her nose coughing up a lung, right beside me, and I had nowhere to move to because the space is too small. It feels risky regarding COVID-19.

I love how terravidah stepped up there game by providing rewards and adding a much larger selection of products especially the flowers

i’m a regular here, and i couldn’t dream about going anywhere else. even if you can’t find what you’re looking for on the menu, the staff and atmosphere will keep you coming back, it feels almost like a family there. they remember me and my caregiver every week, the staff is beyond kind and sincere, and it’s always clean inside with the COMFIEST chairs!!! this was my first dispensary i went to, and i know i’ll be coming back for years !!!

This is my go to dispensary. I literally drive past 2 dispensaries to get there.

I just got my card...I parked and some red headed crackhead waved me away and gave me an attitude because she wanted me to park somewhere else...fk this place...go somewhere else

Nice first dispensary experience. Everyone was professional and helpful. I found the prices to be more than fair as well. Will be visiting again.

The staff here are very friendly and always pleasant. They are very knowledgeable and happy to answer any questions. This is my favorite dispensary!

Very nice atmosphere and great knowledgeable staff

It's an ok dispensary but the past few times I went they have items listed on the menu that were no longer available when I went. I usually go when they open to avoid crowds so when I check the menu and find what I'm looking for I head on over. I'm particular about my medication and have been let down and had to settle on alternatives or go without. If you have select taste and don't want to settle you may want to look elsewhere.

Really great place with such a nice staff. Only difficulty I’ve found is that when placing on line orders they’re often cancelled as they run out of inventory. This definitely needs to be improved.

TerraVida is an oasis

Great staff, excellent variety of individuals working within this clean, professional establishment. I would recommend this to any local MM card holder. Terra Vida will go out if it’s way to help you find both effective medication and a pleasant visit. A+

This is my go to medical dispensary. They were the first to get out of the “flower drought” last year with an unbelievable selection. They also consistently sell the best quality flower in the philly area. I would give them two thumbs up. They are worth the drive.

I was there with a friend I was trying to add on that the security guards aren't always very nice or shall I say even seem happy maybe that can be addressed

TERRA VIDA....My wife n I have been going to Terra Vida since February, and found a HOME. Owner Chris V took her time while assembling her staff to get all three of her dispensaries up n running smooth before others had opened there first. This is NOT a HEAD SHOP so if this is your first experience with Marijuana don’t feel out of place. This is merely a 21 Century Pharmacy, once inside you’ll see nurses, pharmacists, product specialists, security...and fear not as ALL Terra Vida locations are staffed with security in and outside. if you’re NOT new to marijuana but are to medical marijuana do your research as using this medicinally is far different that recreationally. I must give credit to Chris V owner who goes out of her way to visit with growers and product manufacturers to get THE BEST and MORE DIVERSIFIED products to offer her patients. As this year went by...other dispensaries opened but with those at Terra Vida having helped me emensley even with other dispensaries opening a stones throw away we drive the extra miles to TERRA VIDA While on Palliative Care they took my calls to help me get the right product n my wife would pick it up....combined with there professionalism, compassion, and willingness to get a product that may help you IMO puts them a step above others. They have already added quality to my life n helped me with some problems I gave up on... I could go on n on but I think you get it.....GO TO A TERRA VIDA LOCATION....I guarantee u will go back!!! On a personal,note I would like to thank Chris V, Karen, LindsayG,Josh Ashley,Joaquin, JimmyL,Christina...and all those who have taken time to help me get the right products....for your compassion, for treating my wife with such respect...and for caring. In closing I wanna thank all those at TERRA VIDA for all they do.....a few moths back they stood n walked for MS, now this month they stand for AUTISM, but today VETERANS DAY..Terra VIda sponsored breakfasts in the towns there dispensaries reside in, and then offer a 30% discount to all Veterans As a Vietnam Namn veteran....I would like to say HAPPY VETERANS DAY, Thanks you for your service!!!!!!!!..and welcome home!! Terra Vida does work hand in hand with a Veteran Outreach n have resources to direct you to...bottom line is TERRA VIDA is becoming so involved in community, I personally want to thank all at all Terra Vida locals for your help you,ve given me, my wife and all those who need help it. I only made it to Sellersville before going on Palliative Care...so finally meeting you all in ABINGTON was my pleasure. So to all who are reading this review...understand this is NOT new medicine...it’s just new to us to use legally. Do some research, as medicinal marijuana is NOT about THC but more about TERPENES and CANNABINOIDS....the product specialists can help ya, I like doing my own research. also buying a quality DESK TOP VAPORIZER....I’m using 1/4 the amount of flower n the effects are much larger ne’er lasting n stronger.....YUP a VAPORIZER makes ypur flower taste better n last 4 times longer. I’m sure should you visit any Terra Vida dispensary , you’ll leave happy, n know you got the right products.... Peace James

Staff is rude, and talks, plays the whole time. Very disorganized in the back items everywhere, long wait lines while staff plays with each other, errors in items and online system. Appointments are a joke! And tell ur staff to pull their Pants UP!

it's great coming in. plus there are knowledgeable.