Trulieve - Lady Lake

Very pleasant location, staff, and professional interior. At 76 years of age, my first (Noberto) and second (Phillip) visits were stress-free, all questions answered in a friendly way (not just a textbook answer. Appreciate very much the service (and smiles).... I will be back, and will spread the news.

Philip helped with our son very helpful.5 stars for Philip and the location.

Very professional and helpful. Phillip put me at ease and took his time. He answered all my questions. Rock Star!

Phillip did a very good job.

I love how friendly & helpful the staff is every time ! Have to give Ashley a big shout out for being extra helpful!

Man I just signed in and this is my first provider so I am learning

Staff was excellent.Andy was knowledgeable and helpful.Waiting area is small but the staff moves you through quickly.They listen and advise.

Love this place. The staff is very nice and knowledgable.

They are getting better on people that have placed a online order and walk-ins. Lady Lake Trulieve employees are friendly and know about the products. The wait times are getting better.

Trulieve's Lady Lake location is undersized and understaffed based on the volume of customers that I have witnessed on two separate visits. My first visit with my new MMJ card I expected to be long and it was but the second visit, I ordered online and expected that to be much quicker. Not only is it not quicker to shop online but it's frustrating because most of the products shown online are not available at Lady Lake. I did order two products for pick up that were available. When I arrived at Lady Lake a couple hours later, I surrendered my MMJ card at the window and waited a full hour in an overcrowded waiting area for my turn to be called. There were a handful of "pick up orders" ahead of me and several new customers (they were waiting outside too). The flow of new people never stopped. By the time that I left, people coming into the store were being told that they would have to wait a minimum of one and a half hours to pick up orders. On a positive note, I do love the Trulieve products that I've been fortunate enough to try and on both visits the employees waiting on me were super friendly and apologetic for my wait. They put up with a lot of complaints and deserve recognition for that.

Could use a bigger waiting room the band the time frame needs to be corrected I understand you're working on this it's going to take a little bit of time this is all new to Florida I have no problem staff were great products are great and I look forward to going down there soon to re-up on my products thank you in advance Dean weeks

Bobby was awesome friendly and fast

If you need to social distance- don’t come here! If you expect customer service -Wrong place . Products are fine but takes 3 hours to be served lol it’s a joke always 100% of the time this place is a joke

great location

worst run business but has great products

This location is great. The employees are extremely helpful and knowledgeable with making sure you get the best products for your individual needs. I like that I can call, walk in or just place an order online for delivery or pickup. If I forgot something or notice there is something in stock I want that wasn’t displayed online, I can just add it to my order and it’s super easy. I hope they bring another location to the area. Although I’ve managed to get in and out in a reasonable amount of time every time, I’ve heard from others the wait can be brutal depending on the day and time of day you visit. Honestly though, with amazing products and top notch staff like this, it’s no wonder they’re busy.

Very nice office, and the staff was professional, and explained the hows and whats of everything, thank you. I feel much better.

Lady lake is the busiest around for sure! There needs to be more stores. Lady Lake employees are the best and try their best. Every customer has individual needs. Needless to say before your purchase is final they take the time to answer questions, check your merchandise to make sure there’s no leaks, breaks, broken seals, etc. so to say the least it all takes time. They are definitely worth the wait. JS

There's a faster way to serve people come on

i have my medications delivered todd you are way to cool polite concerned and helpful always a pleasure ..... as far as the rest of truelive group over the phone or in the lady lake fl office THANK YOU FOR BEING ON A SCALE OF 1 ---- 10 I GIVE YOU A 15'''''

I just want to say thank you too everyone at Trulieve - Lady Lake. Who helped me through the ordering process to final delivery, everyone was very knowledgeable and helpful. Thanks to Todd and Charlie they gave me a lot of great information, so glad they told me about Leafly.com so much great information.

Helpful staff. Pleasant experience. Variety of product.

the staff at the lady lake location were very nice and helpful, from the moment I walked in the door I felt welcomed. Chris greeted me as soon as i walked in, and Braden helped me get the right products, very informative! In a world where there is little to no customer service left, this place outshines them all! Great job Guys!

Educated, kind and pleasant staff.