Trulieve - Lady Lake

Hope was Very helpful with my questions answered good service and products that work

The best in Florida!!

staff are friendly and helpful

Even though it was very busy, I didn’t have to wait too long, and the staff was great. Laurie helped me, and she was fantastic - very helpful and friendly.

Delivery to my home during a global pandemic. Store policy is that all employees wear masks. The delivery folks left theirs on the car dash in plain sight. I have a large sign stating clearly that my property is under quarantine. Beep and wait. They did not. No masks, came right up to me. Within 2 feet. Handed me my bag while I signed and paid. I have severe PTSD and panic. I was blown away. The customer service rep who took my complaint didn't care much if they get my family sick. Giving me my delivery charge free. Lol. And if we get sick?? These folks go door to door all day long....

anyone that rates this lady lake store more than a 2, definitely doesn't shop there. i have been a customer for two years and they still cant park more than 4 cars, always a log jamb. delivery is also a guess when they'll show up. not the employees fault. MUV came to my rescue

Its a pleasure to have a representative to talk to and discuss the different strains. Brishaad at the Lake Lake dispensary is very helpful and wish more reps were like him. Carlos MV.

The product is good but the staff are horrible! They seem to go through employees like I go through strains. Always training new people who take forever to do something, and know very little about weed. They have "Fat" armed security guards who try to intimidate you. The Only dispensery with "Armed" fat people who would need a gun to do anything. I am taking my business elsewhere. I spend 'way' too much money per month to be treated like an imbecile.

Jesse was the go to guy. don't know how anyone could complain. but is in the Village's. lady was asking for manager for nothing big at all. needs some good medicine myself this was a dream come true waited 53 years for this . happy camper here.

Not recommended based on quality, reliability, and experience. I was informed online orders are only requests and it is first come first serve.

I had my mm delivered to my home and the two Trulieve employees were extremely professional and friendly. I will use the delivery service again. Thank you for keeping me informed on when you would be arriving. So much appreciated.

employee was shady and the seal on my flower was broken from the back of the canister. plus I explained to him that I wasn't knowledgeable about the differences and wanted to try 3 different flower minis so I could find what is right for me and he gave me 2 of the same so I had to return it for another. after I gave him a $5 tip he brushed my questions of and was trying to get me gone.

AXL and the rest of the crew are AWESOME here!!! Thanks for being so quick, friendly, and efficient! I appreciate all the smiles and great atmosphere!

Service is amazing. Product is amazing WHEN THEY HAVE IT! I only have 2 complaints about the Lady Lake location: 1) the parking situation is awful, good luck finding a place to park or to even drive in as people will just park wherever they want to when the spaces are full and 2) they are ALWAYS out of the TruPod Indica, I was able to get it one time (Dos Si Dos) and they’ve been out of stock on it for almost 2 months now, that’s just ridiculous. It’s the only available Indica pod they have and only 3 of their stores in Florida ever have them on a regular basis. I already have to drive over an hour to get to this dispensary, not willing to drive 2 1/2 hours to St. Augustine just to get what I need. Please start keeping your Indica pods in stock, they are the best!

The people who work here went out of their way to accommodate me. Garrett was very helpful explaining what I was getting and how to use it. He also explained previous medications I had taken. I would recommend this dispensary to everyone and anyone.

Most the time I get my orders delivered and every single time it never fails that I get Garret and Bruce!! I love the fact that their delivery staff is so personable!! Makes delivering worthwhile! Garret is such a great person to talk to when you want to find out what’s the best strain for you, especially concentrates! And Bruce never fails to be personable and so customer friendly! I can’t wait to get my delivery next week and see them again! Their delivery team is one of the best in Sumter and Lake county!

Bruce and Uli were my delivery drivers today Bruce is an awesome informative delivery gentlemen he believes as I do in customer service These days it does not seem to exist but today I felt that customer service appreciation made my day!! Thank you for doing your jobs today….well done!!!!

Bruce and Axl Freakin' ROCK!!! THEY are the most Awesome customer service people!!! Bruce, especially has the most knowledge in the Business I've ever seen! I've been with Trulieve for almost 3 years and let me just say that without HIS help and knowledge, I most likely would have SURELY gone elsewhere. Give that man a RAISE already!

Only used delivery. Was biggest Mistake of my Life. Not only did they not deliver when promised they were in process of canceling my order yet still add it to the registry if I had not caught that, they most likely would have never even delivered. Yes that’s right they entered my order as filled with the state MMJ registry yet never delivered it and were cancelling the order. When I contact them about this they sent a driver out with my order finally who broke down in my driveway blocking me in on Halloween. Was stuck there for over 3 and 1/2 hrs. I was charged full delivery price. And full price in order less first time discount. Was told on next order I was to get free delivery and a 20% discount in next order yet everytime I login everything I select is out of stock or not for delivery. His is the type of business trulieve is. They are a joke. The I had ordered 2 GSC which were both light and weighed only 3.2 and 2 member berry which one of them was 3.2 and one was 4.2 and was some of the worst flower I have seen. The GSC was very good but as I said was light. I contacted them about the issue and receive an email back say my order had been canceled after it was entered into the registry and was delivered but it was canceled. So use at your own peril. I do not recommend this company to my worst enemy. One star if I could give no starts I would. Complete joke I recommend any other dispensary but trulieve

Ashley and Paul are amazing!!!! We love coming here, awesome service, good prices, and amazing products!!

Good location.

perfect

I always look forward to these two guys visiting, Bruce and Axl. Always happy are glad to see me and patient, sometimes takes a few moments to get to the door. What a great way to shop, saves me a trip and the waiting time at the dispensary. God bless you guys for making my day every time!