Trulieve - Lady Lake

The people who work their are very friendly and helpful. Their waiting room is a bit small but they did add more comfy chairs. I have never had an issue.

Bruce and Garrett are #1. I live in a remote area where it is hard to get internet/cell service. A lot of the delivery teams get lost and wind up at the wrong house when their gps goes out even if they've been here before. It kind of makes the delivery process a hassle with all the calls and giving directions. I don't have to worry about that with Bruce and Garrett. They remember the route and arrive on time. They hook me up with the best discounts without me even asking and they even set up the Canpay app on my phone for me. These guys are the best delivery team!!

Hope was Very helpful with my questions answered good service and products that work

Excellent service friendly,professional,knowledgeable staff. 1st time going I was unsure what to purchase but the wonderful staff helped a great deal making the experience Easy. Thanks to Chris,at check-in, for easing my confusion.******

Educated, kind and pleasant staff.

There's a faster way to serve people come on

It’s a little small for volume of people

anyone that rates this lady lake store more than a 2, definitely doesn't shop there. i have been a customer for two years and they still cant park more than 4 cars, always a log jamb. delivery is also a guess when they'll show up. not the employees fault. MUV came to my rescue

Delivery to my home during a global pandemic. Store policy is that all employees wear masks. The delivery folks left theirs on the car dash in plain sight. I have a large sign stating clearly that my property is under quarantine. Beep and wait. They did not. No masks, came right up to me. Within 2 feet. Handed me my bag while I signed and paid. I have severe PTSD and panic. I was blown away. The customer service rep who took my complaint didn't care much if they get my family sick. Giving me my delivery charge free. Lol. And if we get sick?? These folks go door to door all day long....

The people who work here went out of their way to accommodate me. Garrett was very helpful explaining what I was getting and how to use it. He also explained previous medications I had taken. I would recommend this dispensary to everyone and anyone.

Bruce and Uli were my delivery drivers today Bruce is an awesome informative delivery gentlemen he believes as I do in customer service These days it does not seem to exist but today I felt that customer service appreciation made my day!! Thank you for doing your jobs today….well done!!!!

employee was shady and the seal on my flower was broken from the back of the canister. plus I explained to him that I wasn't knowledgeable about the differences and wanted to try 3 different flower minis so I could find what is right for me and he gave me 2 of the same so I had to return it for another. after I gave him a $5 tip he brushed my questions of and was trying to get me gone.

Bruce and Garrett are fantastic! You will notice that they really do care about us, the patients. Very personable and a joy to be around. Re/Lexi

Jeremy was extremely helpful to this newbee, who is trying to get rid of oxy. It was very busy at the time I was there, however business was handled in a timely manner. Much quicker than I had anticipated.

Korey was very helpful!!! You need to get more comfortable seating for room 2

Trulieve has the best service selection and staff. Whether ordering from call center or visiting everyone is exceptional as their product

Only used delivery. Was biggest Mistake of my Life. Not only did they not deliver when promised they were in process of canceling my order yet still add it to the registry if I had not caught that, they most likely would have never even delivered. Yes that’s right they entered my order as filled with the state MMJ registry yet never delivered it and were cancelling the order. When I contact them about this they sent a driver out with my order finally who broke down in my driveway blocking me in on Halloween. Was stuck there for over 3 and 1/2 hrs. I was charged full delivery price. And full price in order less first time discount. Was told on next order I was to get free delivery and a 20% discount in next order yet everytime I login everything I select is out of stock or not for delivery. His is the type of business trulieve is. They are a joke. The I had ordered 2 GSC which were both light and weighed only 3.2 and 2 member berry which one of them was 3.2 and one was 4.2 and was some of the worst flower I have seen. The GSC was very good but as I said was light. I contacted them about the issue and receive an email back say my order had been canceled after it was entered into the registry and was delivered but it was canceled. So use at your own peril. I do not recommend this company to my worst enemy. One star if I could give no starts I would. Complete joke I recommend any other dispensary but trulieve

AXL and the rest of the crew are AWESOME here!!! Thanks for being so quick, friendly, and efficient! I appreciate all the smiles and great atmosphere!

Service is amazing. Product is amazing WHEN THEY HAVE IT! I only have 2 complaints about the Lady Lake location: 1) the parking situation is awful, good luck finding a place to park or to even drive in as people will just park wherever they want to when the spaces are full and 2) they are ALWAYS out of the TruPod Indica, I was able to get it one time (Dos Si Dos) and they’ve been out of stock on it for almost 2 months now, that’s just ridiculous. It’s the only available Indica pod they have and only 3 of their stores in Florida ever have them on a regular basis. I already have to drive over an hour to get to this dispensary, not willing to drive 2 1/2 hours to St. Augustine just to get what I need. Please start keeping your Indica pods in stock, they are the best!

Not recommended based on quality, reliability, and experience. I was informed online orders are only requests and it is first come first serve.

Bruce and Axl Freakin' ROCK!!! THEY are the most Awesome customer service people!!! Bruce, especially has the most knowledge in the Business I've ever seen! I've been with Trulieve for almost 3 years and let me just say that without HIS help and knowledge, I most likely would have SURELY gone elsewhere. Give that man a RAISE already!

I just want to say thank you too everyone at Trulieve - Lady Lake. Who helped me through the ordering process to final delivery, everyone was very knowledgeable and helpful. Thanks to Todd and Charlie they gave me a lot of great information, so glad they told me about Leafly.com so much great information.

i have my medications delivered todd you are way to cool polite concerned and helpful always a pleasure ..... as far as the rest of truelive group over the phone or in the lady lake fl office THANK YOU FOR BEING ON A SCALE OF 1 ---- 10 I GIVE YOU A 15'''''