Zen Leaf - Gilbert

Horrible service. Incredibly unhelpful with simply trying to find out if an online was received. Front desk couldn’t ask anyone for help, she couldn’t transfer a call, the manager was to busy to speak to me, front desk was too busy scanning cards to transfer a call or ask an employee a question. When I asked how to find out if an order was received if I can’t ask anyone I was told, “I don’t know, see if the charge hit your bank account?”

This is the only dispensary I've been to and i've been to damn near all in the eastvalley that when you order a pickup they won't let you add something as little as a pre roll to your order when you get there and make you go back and get in line to get it instead of talking 2 little Steps and reach to grab it when your already at the register. Makes no sense and reminded me why i like going to Bliss just down the road.

I like coming here because besides all the other 5 stars you can find some real good prices also! I’m never in there very long waiting. I also use online ordering which is even easier. Last thing, my wife and I both love their Opal strain when it’s in. If I could I’d have them send me a notification next time it comes in. It would be a great thing to add to your website.

Kenny is the best! Always in a great mood and knows the products!

Service was fairly poor budtender was not very helpful what so ever.. also on a day that everything is BOGO how do you tun out of all most everything by noon i came in at 11:20 and there was little to no products on shelves what a joke dont waste time go to Mint for your deals trust me

Today management let us down. I made my online order around 9 am this morning and when I went to go pick up my order I was told that my order did not get packaged because of the volume of online orders. I was not necessarily upset that my online order didn't get packaged but more so that I was not notified. Time is money and one of the keystones of customer service is reliability. I'm not sure who was in charge of opening this morning but to simply overlook online orders and not work on fulfilling them and also not contact the customer is unprofessional. It's not good customer service at all. I'm lucky that the budtender was able to gather half of what I had ordered. Maybe next time the manager on the opening shift could pre-plan for a large number of online orders during a storewide sale. I mean what did the manager think the morning was going to be like? Did the manager get on the phone or start texting customers that the online service was down? Did management have at least one staff member work on fulfilling back orders? All I know is that I left with half my order and I spent less than I planned. Most places I visit contact the customer via text or email when an order is canceled. I don't think that's too much to ask and it is basic common courtesy.

There isn’t a separate line for medical! Literally the only dispensary I have been to in the valley that doesn’t. I had to wait in line for 15 minutes after a major issue with the atm (manager was as helpful as he could be), with a migraine, pins and needles running through my arms, and my heart racing from the atm issue. Manager gave me a free pre roll because I no longer had money to purchase what I needed. Atm crashed and took my money out of my account without giving it to me. Highest thc pre roll % they had was 11% and as a medical patient, that won’t touch my pain. So incredibly upset!

I appreciate how attentive my budtender was. My last visit he took time to read my review and understood my concerns. He did exactly what I asked when it came to packaging to make it easier for me to open because of my carpal tunnel. Each time I come here, I learn something new. Thank you for everything you do

Girl who was doing online was extremely rude. Acted impatient with me and shoved the bag into my hand when leaving. Shes been very rude to me more than a couple times and im now kinda tired of it.

Bought 2 eighths for $95. By the time I get there the price is now $119? Shady. Will never go back.

I have been a customer for many years and have made a lot of purchases over past year. I was informed this last visit that I have not received any loyalty points for any of my purchases over the past year despite having registered for the Zen Leaf plus app. I have received loyalty points for years prior. None of the employees could tell me why I was not accruing any points. Extremely frustrating experience when I’m a loyal customer.

My visit was awesome. It always is! I love all the staff - they are friendly and fast. Thank you!!

Best shop in AZ is the gilbert location. Best budtenders around.

Sweet flower most the time

This is the nicest looking dispensary I have ever been to and the staff is awesome, very respectful and helpful!

It’s my favorite go to! I love the staff at Territory on Power road!

If i could give it 0 stars for the service i would. It was 4/20 and my cashier had a hall monitor attitude. i’ve never had an issue like that before ever.

I usuallly look for gold smith and this spot has them close, and convinient great prices

Great bud with minimal wait times. The facility is clean and the staff is great I recommend Territory Mesa Gilbert.

Ordered over the phone and the customer service was great. It was a lady I forget her name.

This is my regular dispensary, their daily deals are the best.

Good friendly service

Great products and staff! 👍🏼

Shout out to Donnie* (please forgive me if spelled wrong) he was amazing and very nice and helpful! Prices are a bit high but its ok. Ill be back