I called ahead of time and was told how to order my product on line through Leafly. Matthew was very clear and accommodating. When I got there, I waited outside as there was a line. Social distancing was reinforced by the personnel, who were great. The cashier wasn’t very articulate in terms of telling me how to use the vape pen or anything. I called Matthew over and he was great. Explained how to use, etc. The product is amazing, but the cashier needs to get it together to make it more of a seamless process. You have to learn to anticipate questions the consumer may have. I will go back again.
So you place an order on line. About an hour and a half before they want you to pick it up you get a text. Be here in this 15 minute window ONLY. OK, so you show up at the time you were told was only available and find a line over an hour long. Waste of my time and the person who had to pick the order and then put it back. Who waits for an hour for an appointment.
Great atmosphere with understanding, kind, & knowledgeable staff. Marcy has been extremely helpful with recommending various products and dosages for my condition.
Friendly and efficient staff. But took forever to get the online app to work. Wish web site told me in advance that’s the only way to order. And a very sterile environment compared to Colorado. Illinois has a long way to go...but not so much it’s worth a special trip to a more civilized land.
Lovely, clean, bright, friendly space with a wonderful staff. Ordering online and picking up in the store is really easy, and the facility took great care to keep customers and staff safe. Love this place.
If you are in top of getting your products and don't wait around all day this place is absolutely perfect. Never had any issues with them at all. Always have a decent selection and good quality.
Always have a good selection and deals- I got 3 midnight moon carts for $128, which is basically getting one free. Quick and pleasant pickup from Jimmy- thank you!!
