Ascend Cannabis - Collinsville

Always fast, always friendly. Great products. Due to COVID the procedures are a little annoying but understandable and I appreciate the effort to stop the spread of COVID! I can’t wait to see this dispensary when it’s in full swing once Illinois can move into Phase 5. Keep being awesome!

Improperly canceled peoples orders today. Everyone who came for the 5-6pm slot got completely screwed over. They sent out an alert to tell people they were closing at 5 at 5:09pm. What company does that to people? doesn't matter that I drove hours I guess? whoever made the decision to send an alert that late needs to reevaluate their career, this is not how a professional company operates. not to mention they purchased a property without enough parking or square footage so people have to walk or take a bus and then sit in the cold for hours before entering the building.. you would think they would spend the few hundred $'s to provide an outdoor heater since its their fault for purchasing such a poor facility for their business but nope just stand in the cold. I will never come back to this fly by night dispensary and I highly suggest no one else waste their time. plenty of other dispensaries and any extra time driving will be made up by not dealing with their lack of efficiency.

Such a great atmosphere! And great selection! I also got complimented on my Gucci Mane sweatshirt from Zach. Super awesome guy and easy to talk to. Will be back soon!

Went to lot was told I could walk to there a quarter mile id say saw someone I knew got ride to front was told I would have to walk back cause he saw me get out of car then walk back again wtf iam not in kindergarten was told it was OK guy was a big douch dont go better places around treat you like cattle and no respect had to walk away before i got to mad for there sake

I do not give 5 stars cause there is always room for improvement. I love the people who work here their a work in progress like me...trying to figure out what works for each client has to be hard...So the product is good quality they do not always have stocked what I am looking for. But I always love what I get. Price is an issue for those of us on a tight budget with limited income. Put hopefully as the nation gets more accepting of the products medicinal value that will change..and recreational will be looked up less poorly. Atmosphere is great very friendly staff, knowledgeable about product and have been on point with recommendations. Thanks so much for helping thru the process.

Quality was perfect & professional! Jacob with the beard was my budtender is energy was good as well as the Owner. I will be back again

Always love the atmosphere and service within this whole place and always love how friendly and knowledgeable the staff is. Tomi always knows what's she's talking about and is super nice. I tell all my people about HCI collinsville and they need to check it out and ask for Tomi!!!

todo

The curbside has issues that need to be resolved. The network does not reach outside. I have had my order delayed multiple times while troubleshooting is being done. Fix the problem!

I've been about 5 times now, and I hate to say it, but the pandemic is the best thing to happen for customers of this dispensary. The ability to pre-order online, and choose your pickup time is awesome. Riding the shuttle, not so awesome. That is the one thing I'd like to have changed. Prices are still on the high side, but quality and selection has improved. On a good day, there are 5 selections of flower. I still see some seeds, but they are getting rarer.

Hi, I wanted to wait tell I went a couple times before I give the best review posable. First off I'm a medically retired Marine. I have disabilities that require specific treatments. I've been a patient from Washington st. since 2010 started working in the industry not long after that. I must say from both my times I've gone you where pretty good. Both times I went you had strains high in lemone that I needed. And being able to put my order in and go pick it up later is so helpful. Then when I got there the guy was kind enough to listen to why I needed the one you didn't have in stock and was able to find me another lemone one. Ya I feel for those that had there orders messed up earlier. I also feel ISP's pain for that because this was experiencing the situation we got going on now and definitely it's going to have issues. And about the high price, well lets think here. Do I wan't to pay a rec. price for medicine I need now until I can get it here and they give me military,🤔. I swear going through and reading all thees negative reviews sounds like I'm smack dab in the middle of a bunch of conspiracy theorist and millennials whining about not getting instant gratification.

Flower has dark seeds and sold as premium at premium prices.! No place to complain and it's the products from Ascend Wellness Holdings the grower and owner of Illinois supply. Won't respond to numerous letters asking them to explain how can the even sell weed with seeds.

Great location, right off of the interstate. Great advisors and very friendly and welcoming. I just wish they’d carry the same stuff I usually get. Seems they never have the stuff I’ve previously tried when I go get resupplied.

I too was a first time cannabis buyer and the experience was excellent and worry free thanks to the wonderful staff. They were compassionate about my medical condition teaching me what strains would work best for me.

I was very nervous my first visit to any dispensary. The stigma of cannabis therapy.The staff made me feel comfortable & relaxed w/ my choice. It's OK to choose medical marijuanna, thanks!

Better than the streets

I’m so happy they finally gave our right back to have weed and very happy the store is finally open thank u.

Staff very friendly courtesy knows me by name

Great place. Line was long but it was only the third day since rec came to Illinois. Staff was great, Zach with a beard helped me out with getting my stuff, there was a hiccup with the machine but hey it's still new and my chillum was free because of it. So I definitely recommend checking them out and I will be returning often.

I went for opening day of adult use. My budtender was zach with the beard. he was very professional. They also had quality products.

Very helpful staff, open to suggestions about product, have helped me alot

Convenient

state of illinois are so outrageous on price

They do very well for the volume of visitors they get.