Curaleaf - Carle Place

For the fourth time in row , they claim to be processing and then cancel without explanation. Filing a complaint with NYS today. I am a senior who suffers severe pain and depend on them. The manager simply does not care. My best guess is they fail in the near future.

NY Medical Marijuana program is in it's infancy. I live in NY & Florida so I have had a good view in observing and participating in a more advanced program as I am licensed in both states. Given the product limitations in NY, it is imperitive to learn not only how our products work, their composition, and how to gradually find products and dosing that work, it is really mandatory to have a Guru to help you navigate this. I shop in Curaleaf in NY and Florida. Brian Lawrence is one of these Guru's. I have been working to take myself off opioids and am on very little; which is actually harder to get off than when you are on high doses. I was struggling to lengthen the time between pills as well as getting myself comfortable in the morning after all medication has worn off. Brian was patient, compassionate, and truly listened to my challenges which were also inclusive of managing my pain! I have been using medical marijuana for 2 years, and I learned some very useful tips from Brian to help get me past this road block, and I am extremely grateful. I have begun further reducing my medication while managing my pain, and Brian was so instrumental. I think many people give up on using medical marijuana because it is too expensive (Florida is much cheaper and has much more extensive and higher mg products), but we have what we have and there are many ways take our products for better and longer relief periods than simply taking the medicine in a traditional fashion. The long and the short of it is, go see Brian. Make an appointment and be honest. He is a great champion and believes in what he is doing. Curaleaf is lucky to have him.

I have a valid medical ID but my order was cancelled. I've tried calling and can't get thru to customer service. Very, very frustrating

I’ve been turned away due to the dispensary being “too busy” one wayyyy too many times. Despite calling at 5:07pm to verify I can still stop in at 6:30pm, I was still turned away at 6:39pm. I was told they close in 20 minutes and the manager cut the line at 6:30pm. I explained the situation, that I called, that I cannot make it any other time because of my job. They should have said the line will be closed early when I finally got to speak to someone on my 6th phone call there today. I left work early to get there in time before closing. I, myself, work in a long term care pharmacy. If I told my patients that I was too busy & they can’t get their meds, well then I wouldn’t be helping anyone at all. To my dismay, I don’t get many opportunities to make it during their store hours because of my long shifts. This is not the first and not the second time this has happened to me. When asking to speak to the manager, I was told “she’s inside working, and I will not get her to explain the same thing to you.” As a patient, I should never feel like an inconvenience. The fact that this occurs often here is beyond upsetting to me. They hardly answer the phone ever. I have left multiple messages and never received calls back. I’ve given them chances throughout the last 2 years & the fact that professionalism cannot be attained is ridiculous. My business will be taken elsewhere to say the least. I’d rather die in pain than give them anymore of my business or my money. My frustration has hit its limits. Enough is enough.

Very nice, and knowledgeable staff. It’s so much better then medmen, and the Riverhead location. I will only go back to this location. Hands down #1 dispensary on the island

curaleaf with its slims , has finally given us the patients, what we need at an affordable price

Efficient, affordable, and convenient

The Curaleaf dispensary in Carle Place should be.... hands down your first stop after obtaining your NY Medical Marijuana card. From the friendly and welcoming greeting at the door after parking in the spacious and convenient parking lot.........to the warm and inviting waiting area...the smell of freshly brewed coffee wafting in the air..... from the always in use Keurig coffee machine...... The location says......welcome! Having become a customer after qualifying to join the NYS medical marijuana program with my crohn's colitis condition..... I felt comfortable enough to recommend that my daughter also become a customer of the Curaleaf Carle Place location...... I can't say enough about the care...attention.... and time spent by Tom the Pharmacist in carefully explaining and answering all of my daughter's questions about managing her crohn's collitis condition. A big shout out to Abhi for explaining the entire product line......and how to best utilize the rewards program...the occasional sale....and of course the State imposed limitations on product usage. Finally....the product. As a vape cartridge user....given the scare and concern in the marketplace of counterfeit and bootleg product.....and life threatening additives..... Curaleaf should be very proud of the quality product that they put out across all sativa,hybrid and indica offerings. The use of CCell technology in the cartridge delivery system.....provides for a very satisfying draw and delivery of the medicine. Once again........this should be your first stop....for care....quality and attention!

Convenient, Close, Very good highs helps a lot with stress, pain, insomnia, etc

Went today, was told by a pompous, arrogant security person that I could not get my “medicine” without my NY State approval letter. I told them I’d been coming there for nearly a year, I’d provided my letter the first time , they recorded it and never asked for it upon subsequent visits for purchase. I showed them my NY State card and the container from my last purchase, which contained detailed information. I told them the problem was with their lousy computer systems and not me; the guy told me told to go through my old emails and try to find the letter. The WiFi sucked and I couldn’t do it. How on earth do you treat customers like this? It’s a pain to spend all the time getting there, then having to wait outside and be subjected to this arrogance/incompetence.

The staff that “checked” my card by the front did… he was aggressive and lacked the awareness to keep the patient line moving appropriately. Two men arrived after me; but were both let in before me. When I questioned why he held me longer in line & let two ppl who arrived after me in.. he just said I apologized, but I asked why & that’s when he raised his voice. I immediately felt uncomfortable; the staff at the desk did not seem to add any value… She asked me nothing… it’s just upsetting that staff at a dispensary of all places.. wouldn’t remember we are all going through stuff & be kind. Staff needs sone empathy training.

Today for my first experience at a dispensary and after researching some dispensaries in New York I think I made the best choice for a first time customer. I decided to come here mainly due to the excellent reviews on Leafly. The fact that I live 10 minutes away was an added bonus. I was a little nervous when I first walked in not knowing what to expect. I walked in was greeted by a friendly young woman and felt at ease immediately. The security guard was very nice and helpful as well. I arrived a half hour before they were closing so I was a little worried that I would be rushed out of the store. I am sure all of the employees wanted to go home after a long day but I did not feel rushed at all. I got all of paperwork in and my account created took about 10 minutes. I walked in and spoke to an employee named Ze. He was a really nice guy, very knowledgeable and helpful. He recommended a few things after I described to him what I was looking for. I enjoyed speaking with him and did not feel like he was trying to upsell me at all. If anything, he advised me to go easy the first time and come back once I figure out which one I enjoyed. I ended up buying a disposable 20:1 THC:CBD pen for night time before bed (currently using!)and a 1:1 THC:CBD pen for during the day(used earlier). I found what I was looking for and I am very happy with my purchases so far, look forward to trying more products. As long as they keep customer service a priority, have some good deals, member benefits/promotions and keep prices reasonable, I hope to be a customer at Curaleaf for many years to come. Sorry for the long, boring review but I wanted to share a great first experience!

Worst dispensary on long Island. Awful non existent customer service. They sell defective vape carts. Do not buy! No variety on cannabis strains. Same 10-12 recycled strains for 2 years now! The McDonald's of weed dispensaries. Management clearly does not care about its customers. Med men is much better.

My first time - saved 30% on my purchase. Went with a friend and we both saved 75.00 each. They had a special on flower. Purchase 4 bulk refill for 260.00 with the vape cartridges I purchased in addition, my purchase should have been around 560.00 and I paid 262.00 the staff are professional and location was great for me.

Although i became a patient during coronavirus I was still met with polite and caring people. Also I medicate both with concentrates and flower. They have both! Amazing. They are very informed and even were able to let me know the strain of the flower which allowed me to go on Leafly to look it up and see exactly what it’s used for. Highly recommended!

Pretty modern looking spot with some very elegant stylings. Abhi helped me get everything in order and kept everything extremely informative. Couldn’t have asked for a better experience.

I absolutely love this dispensary , the service is beyond many of the dispensaries on Long Island

Could not get in touch with this location at all. Called six times, left three messages, sent emails, received no response. I don't understand how you could run a business in this manner.

Today I was threatened by the manager on duty. I never got her name, but every technician at the counter and customer there heard everything she said; this happens when someone is loud. I left a voice message requesting to speak with the manager's Supervisor. I hope this matter gets addressed swiftly.

I recently received my “card “and Curaleaf in Carle Place was the first dispensary I visited. I’m a retired aging baby boomer with arthritis But still have a lot of kid left in me. Brian Lawrence counseled and addressed my questions with compassion He has an expert knowledge of the Curaleaf products. Initially I felt uncomfortable , but Brian quickly put me at ease. He explained each product in detail. Brian was wonderful! I intend on seeking Brian out for my future product.

This was my first time in a NY dispensary. They were very helpful and it was a great environment for customers. I highly recommend you check it out. First time customers get 30% off their first purchase and 20% off their second purchase.

I recently acquired 1/8th of Rainbow Blast flower. Nothing to write home about. The flower was slightly dried-out. The taste and effect were average at best. I also wonder how accurate the measurements are with regard to THC levels? In addition, the Carle Place website needs upgrading. There are too many products with copy and paste descriptions as well as others with no description at all.

I made my first visit and pleasantly surprised at the warm greeting at the main door and it continued once inside. Abhi took great care in explaining all the various products and was extremely helpful. I would recommend this location highly and hope to see more like it in the future.

Clean, helpful staff, can get busy at times.