Hana - Phoenix (Med/Rec)

I bought 2 mfused brand disposable vape from them a week ago. 1 worked just fine, when I opened the 2nd it didn’t work right out of the package. I charged it and nothing. Went back with original packaging and receipt and was told they couldn’t do nothing for me even tho they sold me a bad vape. Be careful coming here as they don’t care if they sell you something that works or not.

They should really look into who is updating their website with the deals and pricing. As a medical patient when I put my order in the website should reflect accurate deals and pricing. Because today when I came in the dels were different and incorrect and the budtender refused to rectify the issue.

I purchased 1/2oz Green Crack Bud tender put it in the bag and stapled.. got home and it was a 1/2 Oz of Pine Bomb. Called and spoke with a manager and they refused to exchange or refund. He offered me a couple prerolls for their $120 error. Terrible experience. I do not recommend this dispensary.

I came back after almost a month from a big mess up from Hana. Bud tender put the wrong 8th in my bag and the Manager and bud tender said they'll give me a DISCOUNT the next vist cause they couldn't switch it out even when it was their fault. I come in today and WE ALL KNOW WHAT HAPPENS NEXT, no notes in the system, or Manager isn't here. They called him and he offered a pre roll. I don't smoke those. I was told a discount. I had to smoke a 8th I didn't want nor cared for.

They constantly mess up leafly orders....check your bag before you leave! I ordered two half gram cartridges and they gave me two disposable pens....didn't find out until i got home....second time they've done this.

Went in after work to get bogo quarter because order wouldn’t go thru online. They had 1 quarter left, so not enough for bogo and said they are putting together more it will be 30 to 40 mins and they also said to put it thru online next time…. I tell them I tried and it wouldn’t go they, guy says oh yeah it’s been down today. I tell him I get it and I’ll wait in the lobby since my drive is way out of the way and they said cool. They kept checking and telling me they’re almost done. 30 mins later dude comes from the back saying it’s gonna be a long while. A LONG while. They couldn’t bag up one more or even do anything for wasting my time waiting around. Not the first time I had bad customer service there either. Just depends on who you get.. sometimes dude is grumpy and will hold bag 6 feet from you and tell you can’t touch it or see it but to pick one. Other times you get Samoan dude or couple of the cooler people and it goes good… also the quarters from AO have to have seeds in them.. the little white ones that get caught in the buds… I get it’s bogo but at least let us know about seeds ahead of time.. overall though, I will not be returning as they wouldn’t do anything to remediate the situation after they told me numerous times they were almost done and then nothing. Customer service is where it’s at for me. Sales are a dime a dozen and you can get the same herb everywhere. Will not be returning and will be deterring others to do so as well via Reddit, google, and word of mouth.

I used to be a frequent shopper at Hana but the have gone downhill over the last 6 months. They constantly have items on their menu that they don’t actually have in stock. Or they show that the item is solventless Rosin only to get there and it’s BHO resin. I think they are doing this stuff on purpose… the good ol bait n switch. I’ll be cashing out my over 4000 points as quickly as possible then will not be going back. Bring Pat back!

Nope

I like coming here to shop staff is always cool and they have nice deals. This complaint is for the one angry caucasian security guard in the front with the gun who decided to give me a hard time today for no apparent reason. First he denies me entry with my medical card. He demands to see state id with it. I say this is new and after showing him both still doesn’t allow me entry! Instead puts hand on the door and goes off on a rant. I tell him I get it you wanna verify I just need my medicine buddy but nooo he insists I need to hear what he has to say -.- nobody wants to hear your two cents. You’re rude as hell stop causing problems with patients I showed you what you needed but instead you wanna take it to another level. The creep even said I’m the one giving him a hard time lol sheesh this guy is a joke, a complete narcissist. I just need my medicine with no harassment please this guy gives a bad look

Second bad experience here. Take medical items off the recreational list or don't fill pre-orders with things I can't buy as a recreational customer. I wasted a long drive when y'all could've just texted or emailed or called me and saved me the frustration.

False advertisement. And Poor quality

Quality is good and the prices are decent, however they NEVER fill pickup orders.

I just picked up an 8th of leaves. Hana flower is supposed to be what they make Dutchies from, from the look of this 8th it's not so great. The staff is great, sometimes they have good deals, however this was the first time I bought Hana flower and it will definitely be the last.

I come here twice a week & easily spend $300 a week here. The past three times I’ve came i was either given the incorrect change (five dollars off because the employees can’t count) or charged for items that were a part of “free promos” the prices and deals on leafly do not match in store & are often out of what’s online.

The manager there was very disrespectful. They made a mistake at the store and would not credit my account. When I called to speak with the AGM to correct this issue and she kept yelling her “policy” saying it was my fault for not mentioning that I mentioned that I was OWED a discount too late. This “AGM” also said that I was holding her “hostage” over this discount. I immediately said that the jargon she was using was not appropriate for this situation. I told her to stop acting like you are the victim in this And she got upset and say good day.

Absolutely horrible experience. First time and for sure my last time. Customer service was horrible. I understand being understaffed but that doesn’t give you the right to be rude to customers. I watched them be disrespectful and uncaring to two other customers before me. They continued their trend when they got to me. Absolutely will not be back…don’t waste your time, energy, or good vibes.

I juss go here cause the weed cheap you won’t get yo points,line won’t be long but you gone have to wait 15 mins for them to help each person don’t pay 35$ or up for flower cause it’s dry as dog shit in the summer time an when u call about it they gone act dumb

Never again! Placed an order was told they could not honor order, stating wrong price on website.

Pretty disappointed with the flower lately. The THC % online for the flower isn’t accurate and is being falsely advertised. The last couple times I pre ordered from here they gave me a lower THC % than what was advertised online. Also I just pre ordered some OG Kush today and it smells nothing like OG. You can tell it’s a different strain and renamed so the dispensary could get rid of it.

While my first two experiences at this particular dispensary were quite positive, my third trip was less than stellar. Simply put, the whole thing from start to finish was less than welcoming and customer service oriented. The receptionist didn’t even take the time to say hello and just stick her hand out for my ID. My bud tender also had a similar attitude and didn’t seem to want to take the time to explain the pricing. Overall, I’m very disappointed in how I was treated. I understand that the volume of customers doesn’t lend itself to the best service every time, but it’s reasonable to expect, at least, a minimal level of customer service, which is lacking at Hana.

They welcomed me right in 🥹 PTSD has really affected my life and it felt great to find some peace here 🫶🏼

The system allowed an order to be submitted and confirmed, upon arrival at the dispensary I was informed that it wasn't available...really? I don't expect a response, because the manager on duty was NOT helpful. I will NOT recommend this establishment to anybody, absolutely DO NOT support this establishment

I downloaded this app just to do this review. How do want to attract clientele if you giving boo boo ass weed for a first time patient. Like you don’t have to put the best batch but at least have some decent strains. Wax pen was good though & nice customer service.

This was my second time visiting this shop. I honestly was only returning because I purchased a drip cart that didn’t work. I brought the cart back and they exchanged it no problem. The gal suggested that if I purchased another one today she would give me two free. So I agreed because that sounds like a great deal. Boy was i wrong, after getting home and opening the package I noticed she gave me three .5 carts when I returned a full gram and purchased another one! There should have been 4 carts total and in full grams. Very frustrating to say the least, after trying the first cart with a new battery. The drip cart again didn’t work. Wow, really? Is Drip a really horrible brand or does this store not know how to store medical products in proper temperature conditions? I will be sharing my experience in the forum for further discussion. Furthermore i would not recommend the shop. It’s located in a run down warehouse that was super sketchy to find. Staff seemed very programmed to sell the deals. I never really felt that connection I get from other shops. She told me they don’t actually grow any of their own weed, they are only a re sale shop. Honestly, I feel really violated and ripped off by this store. I don’t recommend going here or buy the crappie brand call Drip concentrates are gross!