Trulieve - Pensacola

I’m new to cannabis and thought I’d try it to see if it would work better for me than other medications for managing my medical conditions. The staff were very friendly and helpful in getting me started, and answered any questions that I had about the different products.

Very helpful, knowledgeable, nonjudgmental people <3

Aside from waiting 30-45 minutes in the pick up line, i brought my defective pen back for a swap (that i had purchased 2 weeks earlier, and was asked to wait in line for an entire hour, even thought i was not purchasing cannabis! The waiting room has the largest, brightest flourescent lighting which immediatley triggered my migraines. Thinking it would be very busy and crowded inside the dispensary, i realized there was alot of casual talk amongst staff, and a very low sense of urgency even with a waiting room full of people who just want to get home and enjoy the rest of their Sunday.

I went in for my first purchase of medical marijuana, and was greeted by two very nice folk at the service desk. Their staff was pleasant and made the experience enjoyable. The lady who helped me asked questions about my condition, and what effect I was looking to achieve. They tailor to your needs, and are happy to do so! Any time I call the service center, they're just as pleasant and knowledgeable. The Gorilla Glue #4 from them is my personal favorite for all-day pain, spasms, or general muscle tension.

Yesterday was my first in visit (I’ve gotten my medicine delivered before) Very clean establishment as well as friendly! I was in and out in a timely manor. Can’t wait to see how this company expands in the future :)

I’ve picked up several times from this location and had a few deliveries. Staff is always personable and knowledgeable. Andrew who works there is always a pleasure to work with. They are quick and my orders are always ready!

I have been a customer for just over a year. I was able to see this location grow, change, and streamline the process of filling your prescription. The staff is great and they are always there for questions. If your are a new patient, download the Leafy app. This will help you see what Truelieve has and all of your research is there in one app. My first visit to Trulieve I was uneducated and there were not many patients there when I stop in. Now everyone talks about experiences, what works, and we always help new patients. Come join the family at Trulieve. It’s the only place where there can be a long line and no one is upset 😊

I was definitely impressed with this dispensary. Very up to date and looked very secure. I liked the way that you couldn't get to the dispensing area until you were called in. You are matched up with an aide and he/she will stay with you until you leave. Very knowledgeable and treated this 65 yr old ptsd vet very well. Will definitely recommend these guys.

They have the purest concentrates and high-THC vape carts period! Ask for Andrew!

So many times I sit in the waiting and listen to clients complain about this or that . I image the complaints far outway compliments but let me put my two cents in. I have had nothing but good experiences at Trulieve. The staff is always courteous. The product is of superior quality. I do understand that the waiting time for orders can be long but I have never been given an estimated time for my order to be ready that was not accurate. My favorite way to shop is online. It's almost no significant wait. The Express service is conveniently fast. I just wanted you to know that your outstanding customer service is noticed and appreciated. Thank you. Linda

Hi. The reason of this message it’s communicate how disappointed I am with the Truelive Coorp. The employees at my store, Pensacola, are amazing!!. The Coorp NEEDS to get theirs s— toguether. Your oils all look the same color. That doesn’t make sense. They are veery light. They just add more of the smoke creator liquid. The liquid it’s super thin.Main subject, it is completely disrespectful that you guys create your own Volcano, call it Truelive tabletop vaporizer and charge $750 for it!!! Insane!! I bought it used for $500 and I totally regret it. Tou guys NEVER HAVE TRUE FLOWER CUPS AVAILABLE ANYWHERE!!! Why I want that expensive machine if I can’t use it!! It just feels lime a scam. You can verify with my store employees how many times I’ve been in this past weeks, every Tuesday and every Friday and they NEVER receive stuck. This is a serious medicine for me. I stopped hard Benzos for my anxiety because of medicinal cannabis and you guys are literally making my life more complicated. With 100% honesty, Agustin Rodriguez.

So glad they are close and convenient

This dispensary NEVER has products available. They advertise products and deals and they are out of stock. It’s really annoying. Don’t advertise a product or promote things you never have in stock.

The waiting room was packed with pickup and patients waiting to shop. Upon my arrival, I asked the front desk associate for a basic wait time for service, she (very smugly) said “a half hour or more, up to a few hours.” Of course, after this type of treatment, I receded with an “okay”, after almost 90 minutes, I finally get called to the dispensary associate. Walking into a selling floor at trulieve or any dispensary, generally multiple patients are being assisted and the process is quite fluid. When I was assisted, I was the only patient within the selling space and at least four associates were standing around doing absolutely nothing. Everything and everyone working made me feel as if I was not important and the chance that I will return is slim.

I had an issue with a strain that I tried for the first time and even though almost half was gone, they gave me a full in-store exchange in another strain! Good job corn cob!😉👍👍

Excellent location, easy to get in and out of parking lot. Establishment very clean, well laid out. Nice lobby, comfortable. Front desk personnel very helpful and friendly. Inside the locked dispensary area also very clean and comfortable. The BudTenders are very knowledgeable. I have Stage 3 Cancer with severe pain and side effects. This was my first time purchasing Medical Marijuana and going to a dispensary, so I was a little nervous as to how the process worked and what was the best product for me. Andrew was my Budtender and immediately made me feel very comfortable and confident that he understood my issues and had the knowledge to help me through the process. He took the time to cover all aspects of things I need to know to go through the process, what type of product would be best for me and why. Very much recommend this Dispensary

What happened to Trulieve Pensacola? I haven't been in about 6 months (not since flower was available). Not only was I surprised by the masses of people in the hallway and outside (the last time I went, you still could sit in the waiting room, fyi). I was even more shocked by how rude the front desk staff was to me and to many others waiting. I learned that online ordering is a joke and most didn't know it was still even on the web. Frustrated, annoyed, tired, whatever it was, it was unprofessional to act this way. The staff in the back (dispensing area) were all kind and helpful as usual. The vibe changed dramatically when I was called back. You will not always only be the only one shop in town with flower. I hope the powers that be offer you some relief soon. I, for one, am dreading the next time I have to return. Good Luck, Northwest Florida Retailer

Tried to follow up with their customer service who was completely unhelpful, offered up an excuse, and told me the product I don't want or need anymore was in stock. Won't be returning here for a long time until they can sort out some of these issues. I have had repeated issues regarding wait times here since they began stocking flower. Placed an order for a concentrate syringe this morning at 10am and at 6pm I was told my order had still not been packed and I would need to come back tomorrow. Cancelled my order and went to Surterra and walked out with similar product in less than 10 mins. In the past I've had to just walk away from my orders because the pickup line also had an hour or more long wait. I've also noticed there's rarely more than two registers open while the hallways are still completely full of waiting patients. Minimum coverage for maximum profits is a poor business model and I'm disappointed that this seems to be happening here. I prefer Trulieve's products, but I can't justify wasting hours of my day to wait for it and will continue going to Surterra until Trulieve can improve the pickup system.

First visit bought a preroll That had two large stems in it not very happy when I brought it to their attention they just said oh well it’s going to happen

One word, AMAZING. Great service, very friendly people and high quality products. I never ever take time for leaving reviews, but this place is worthy.

This location is really nice inside and it’s great and their products are pure and help with my depression

Trulieve never disappoints me when it comes to flower. Always on point with weight and quality. My orders are always correct and budtenders seem friendly enough. Express pick up is a breeze, I'm normally in and out within 20 minutes on a slow day and never more than an hour on busy days. Haven't had a bad experience yet!

Has some super awesome people there. Friendly environment. Catlin & cierra are so friendly and helpful.

Great location, plenty of parking and seating inside. Wait times in my case are usually not bad. The staff are always helpful and friendly, but made me want to write this review was how positive my last shopping experience was. Rachel H. was at the register I was directed to and she helped me to get exactly what I needed while helping me to save some money. Her knowledge of the products is incredible but her friendliness and personality made my trip memorable. She not only remembered me from a previous trip, but remembered what I’d purchased and asked how it worked for me. With employees like Rachel Trulieve never need worry about losing customers. I will recommend Trulieve to anyone and will be back again for many more trips in the future.