Zen Leaf - Gilbert

Been here 3 times for items advertised, they’ve been out every time I’ve gone in. Won’t be back, not going to continue to waste my time.

Bud-tender suggested a really great “ heavy hitter “ which I love. Will go back !!!

Stopped in today to take advantage of my first timer deal. Staff was the friendliest I’ve encountered and the place was super clean and inviting. Great first visit!

real kool place, great atmosphere. great prodct

always love going to territory, if you want to try some fire, clean concentrates go in and ask about hi.klas and im telling you, you will not regret it, the budders and cured resins are bomb.Thanks Jacob and Ever and to all the great poeple at this location - Gavin

Everyone was so nice and welcoming! Thanks to Jared for helping me out - he really knows his flower!

The people are very nice and pleasant to do business with but tonight I ordered 2 carts that were 1g each for 40 bucks each. The order confirmed and order showed ready to pick up. I get there to pick them up and they give me 2 half gram carts. I asked why they gave me half gram carts and they said they don’t carry the one gram carts. They could have called or text me or offered to make up the difference but even after showing the order and all I was given just normal pricing with military discount.

Ive been blown away by many of the hi-klas medical products-I was able to try hi-klas cartridges which terp profile taste clean and vibrant. The flavor of each strain is balanced in my opinion, I prefer their sativa carts but indica/hybrids hit there mark! Found the rosin carts from grow science, which now is a staple in my medical relief! Territory's patient advisors are friendly, professional and educated. Thank y'all for all the education and Quality mediations. Wifi Og badder by hi-klas is amazy btw!

Put in an online order for northern lights oz, got confirmation of my order and even showed up in the time window just to be told they didn't have my order. Or any northern lights. Won't be returning here again.

From the moment I walked in I was at ease ! Jacklyn was Very Nice ! Veronica was my Budtender today, VERY NICE YOUNG LADY. I with out a DOUBT be back 💯👍👍👍👍👍👍 All around this is a GREAT DISPENSARY !!

Your new patient ad is VERY MISLEADING!!! SHAME ON YOU!!! Good flower purchased altho again your misleading ppl with new pt false advertising.

Terrible customer service with false advertisement for medical patients. Treated me so garbage as a medical patient

This is one of the worst places to stand in line, people are rude. get very close. managment was very passive aggressive with me when I told them that its not like this everywhere and this place used to not be like this. She would just say the same thing over and over faster and faster each time. that being if you don;t want to stand in line you can sit down and wait, but that was never explained to me in the 3 years I have been going here. used to be a 5/5 a year ago, I would rate this place 0/5 now

I ordered online, got a text my order was ready, called ahead to confirm. I arrive and the guy touching the door and greeting everyone “had to” take my phone to check me because my cards electronically issued (how about have me email it to u and not take my phone for germ transmittal). Not only did he take my phone but then took the guy behinds I.d. and put it on my phone! He then brought it out and directed me to an outside waiting area. The bud tender didn’t just come out with your order, they made THREE separate points of contract with the customers. First checked to see if what u ordered was what u ordered, came out and exchanged money and finally gave you your product! Really? Lastly your order isn’t actually ready to go as my order wouldn’t scan so the couldn’t ring it thru. Instead of offering a quick solution they made me wait 20 min while they screwed with the system. Then it wasn’t but 1 get 1 for 1st timer unless it’s THEIR brand. My bad for not catching that with the order but they refused to just give me the BOGO for my order EVEN after all the EXPOSURE and inconvenience of not reallllly being ready.

Krystal’s the shit! Great service and great deals!

overpriced and extremely rude not caring individuals

*This review submitted to Territory. Pasted here for awareness* I have been a customer at Territory Dispensary Gilbert for a little while now and, I know times are hard regarding COVID, but I called in today for clarification on a 4.20 deal you're offering and spoke with Keena(?) who was very short and very rude to me. This used to be my go-to place for my meds and I've never before experienced such poor customer support from a dispensary. In fact, the reason this was my go-to dispensary was because of how friendly and sincere the employees have always been, with today's exception. Again, I understand times are tough and I am calling in on 4.20 (assumed to be uber-busy) but it is no excuse to me for such a poor experience. As a veteran and simply a human, I am no stranger to issues such as these (horrible customer experience) but I really do like this place and most of the employees I've been in contact with here. However, if this employee continues to serve such rude and unexpected service to your customers, its a really bad look when there are so many other options not far away. I hope you use this information to provide some guidance as I really do appreciate Territory and all it's done for me. However, today, as a result of my interaction with Keena over the phone, I will be taking my business elsewhere. Which is truly unfortunate given the fact that your institution is once again offering some of the best deals in the entire valley. But I am not simply paying for product. I am happy to pay a premium for the support and guidance I've come to appreciate from the industry. Support that was entirely absent today. I'll return again. My previous experiences were too good to simply close the door on Territory. But, I will specifically request each time I arrive not to be assisted by Keena. In my opinion, her performance today is in no way a reflection of the good nature and solid guidance I've come to know Territory for. I wasn't sure if this is the right place for this review so I will be copying it to anywhere else I can find that accepts dispensary reviews. Thank you, all (even Keena for the lesson) for your good work and continued support. I hope this day goes better for us all than it has started out.

The staff is really nice and genuinely care about you and your wellness. I never feel rushed or like I'm just another customer. Prices aren't the cheapest out there, but the quality is well worth it. Quality meds dont come cheap! LOVE that you get rewards through them too. Highly recommend this place!

They have Good quality meds and deals, 10/10 recommend u come here

Love Territory Gilbert! Best Flower & Great Deals!

I checked in and was quoted a 45 minute timeframe. They didn’t text me until 1 he 50 minutes. So, I never made it inside.

the worst customer experience ever.

Did my FTP deal at this place on 4th of July and it was the best choice I could have made. Picked up some Pinnacle level GMO cookies and got some Peak Mendobreath for free. Also bought 1 MUV Coconut Crunch .5 cart and got a GIO pen battery and MUV Black Mamba .5 cart for free. Amazing bud and perfect new vape set up.

it was a very clam relaxing environment