Zen Leaf - Gilbert

the covid-19 process is a joke. you place an order online with Leafly and then you get a text message that your order is ready and then you show up and wait for 30 to 45 minutes while they get your order ready. when you question this process, "smart-mouth budtenders tell you there's a lot going on in this world". don't care for your excuses due to SHITTY SERVICE!

I was treated like trash for no reason Alexandra one of the heads of the store apparently started YELLING at me for the mistake they made. THEY EVEN TOLD ME this is our mistake we have to fix and can only fix when the manager is in. I RODE MY BIKE and its boiling out so I said id wait.. when I told her id wait for it to be resolved then she started freaking out which I'm still confused as to why.. asking me why I'm arguing .. when I agreed to wait until its resolved .. im gonna leave it at 5 stars because the manager and store as a whole deserves it but wow I am in UTTER disbelief going through what I just did

it was a very clam relaxing environment

Everyone was so nice and welcoming! Thanks to Jared for helping me out - he really knows his flower!

overpriced and extremely rude not caring individuals

*This review submitted to Territory. Pasted here for awareness* I have been a customer at Territory Dispensary Gilbert for a little while now and, I know times are hard regarding COVID, but I called in today for clarification on a 4.20 deal you're offering and spoke with Keena(?) who was very short and very rude to me. This used to be my go-to place for my meds and I've never before experienced such poor customer support from a dispensary. In fact, the reason this was my go-to dispensary was because of how friendly and sincere the employees have always been, with today's exception. Again, I understand times are tough and I am calling in on 4.20 (assumed to be uber-busy) but it is no excuse to me for such a poor experience. As a veteran and simply a human, I am no stranger to issues such as these (horrible customer experience) but I really do like this place and most of the employees I've been in contact with here. However, if this employee continues to serve such rude and unexpected service to your customers, its a really bad look when there are so many other options not far away. I hope you use this information to provide some guidance as I really do appreciate Territory and all it's done for me. However, today, as a result of my interaction with Keena over the phone, I will be taking my business elsewhere. Which is truly unfortunate given the fact that your institution is once again offering some of the best deals in the entire valley. But I am not simply paying for product. I am happy to pay a premium for the support and guidance I've come to appreciate from the industry. Support that was entirely absent today. I'll return again. My previous experiences were too good to simply close the door on Territory. But, I will specifically request each time I arrive not to be assisted by Keena. In my opinion, her performance today is in no way a reflection of the good nature and solid guidance I've come to know Territory for. I wasn't sure if this is the right place for this review so I will be copying it to anywhere else I can find that accepts dispensary reviews. Thank you, all (even Keena for the lesson) for your good work and continued support. I hope this day goes better for us all than it has started out.

Being that they are fairly new to this location, they were sold out of most of the top shelf flower, with no pure sativa flower available. Budtender was great in hooking me up with some decent hybrids, so I will come again in the future when they have more in stock.

I order online and they will substitute products (when they run out and forget to take it out of inventory) for something else without telling me.

Always wonderful

Great deals! My go to shop for great flower and good customer service.

They have Good quality meds and deals, 10/10 recommend u come here

Your new patient ad is VERY MISLEADING!!! SHAME ON YOU!!! Good flower purchased altho again your misleading ppl with new pt false advertising.

I checked in and was quoted a 45 minute timeframe. They didn’t text me until 1 he 50 minutes. So, I never made it inside.

Stopped in today to take advantage of my first timer deal. Staff was the friendliest I’ve encountered and the place was super clean and inviting. Great first visit!

The people are very nice and pleasant to do business with but tonight I ordered 2 carts that were 1g each for 40 bucks each. The order confirmed and order showed ready to pick up. I get there to pick them up and they give me 2 half gram carts. I asked why they gave me half gram carts and they said they don’t carry the one gram carts. They could have called or text me or offered to make up the difference but even after showing the order and all I was given just normal pricing with military discount.

I love everyone's kindness more dispensaries need some hospitality training but not yours!!

Went last night and bought a bunch of goldsmith. Would have been nice to be told that it should have been 20 percent off (since it was sunday) rather than the full price they charged me. don't know if I'll ever go back

Terrible customer service with false advertisement for medical patients. Treated me so garbage as a medical patient

This is one of the worst places to stand in line, people are rude. get very close. managment was very passive aggressive with me when I told them that its not like this everywhere and this place used to not be like this. She would just say the same thing over and over faster and faster each time. that being if you don;t want to stand in line you can sit down and wait, but that was never explained to me in the 3 years I have been going here. used to be a 5/5 a year ago, I would rate this place 0/5 now

Great shop! Always has amazing quality flower. Also have vendor specials and often and super helpful staff

I came in today to get a giftbag. I was told if I spent $20 I would get one from your customer service representative when I called to ask what the minimum was. After searching all over online trying to find out. When I got there today I found out it was $100. I would not have driven all the way out there if I knew that. Luckily you decided to honor it. Except we both know you took most of the items out. After comparing bags with bags you were giving out to others I was very disappointed to see how you treat a new medical patient. You were so nice to my face saying it's all there knowing you gave me what you felt I deserved bc I didn't meet your quota. I'm disabled and live on a month to month with these gas prices I didn't have that much today. But if you would have posted that anywhere, and I looked and called customer service. I wouldn't have used the last of my gas to come get ripped off. Blessed you gave me something tho.

They rip you off. They don't honor sales. The employees are rude. The manager is disrespectful.

Put in an online order for northern lights oz, got confirmation of my order and even showed up in the time window just to be told they didn't have my order. Or any northern lights. Won't be returning here again.

always love going to territory, if you want to try some fire, clean concentrates go in and ask about hi.klas and im telling you, you will not regret it, the budders and cured resins are bomb.Thanks Jacob and Ever and to all the great poeple at this location - Gavin