Backpackboyz - Phoenix

Came in for New Years special. got several strains and all bone dry, and burned to a black ash. Even a week with boveda, still dry. Huge selection is overkill.

Dispensary agent was great. Manager needs to know state regulations of she is going to speak on behalf of the company. Arizona Retail Law C. A person shall not misrepresent the price of any commodity or service sold or offered, exposed or advertised for sale by weight, measure or count or represent the price in any manner calculated or tending to mislead or in any way deceive a person.

The reviews speak for themselves.. customer services and friendliness needs improvement but i appreciate the manager for acknowledging the problem when it happens ..

Awful. I wish I could give this place negative stars. I just bought some of their $20 eighths and it was the driest weed I have ever seen and more stems than flower. This is the worst flower I have ever bought from a dispensary. I understand it’s the cheap stuff but it’s so bad I can’t even smoke it. Every time I come here the staff is unfriendly and unprofessional and have no knowledge of their product. This is a wholesale weed dispensary where they put zero love or care into their product. I will never come back to this place.

absolute rude staff and rude budtender on the phone next to me while I was trying to get my order right is completely unprofessional and yet again I will never return. and your prices are ridiculous.

Weak ass service ! They never answer the phone ! And they never upload the products online right.. I would not recommend!

This place has the most horrible control on how they run with having extremely long wait times and they don’t even call you as you come in because they have to take pre orders and regulars first, I am a reglar customer and also have my medical card, you guys always call the people that have gone in after me multiple times it’s not fair people have things to do places to be

I like it here, but wait times are pretty long. also pre-order pick up is not very speedy at all. the little mics on the window where they call your name hardly work. supurb their delivery service or answering service, whatever it is, they are very rude on the phone.

This is a review of my second and third visits. My bud tender was Mimi. I’m a veteran, and Mimi made me feel appreciated and respected. I don’t go looking for that and normally avoid any attention to my service, but Mimi was so genuinely sincere that I took note of her talent to connect with people. Bravo Zulu, Mimi. Two days later, Sarah was my bud tender. And like Amy and Mimi, she connects with people. My job requires me to talk to people from all walks of life about the most intimate details of their lives. I find it easy to make connections with people, so I notice when others can do the same. Other than the time I spent with Sarah, the thing of note on my third visit was free parking lot tacos! I only took a bottle of water and appreciated that, but it’s cool that Nirvana had a treat for patients and gave a local vendor space to create and prosper. The short review is: whoever does the hiring at The Nirvana Center, they’re doing an outstanding job! To appease the gods of negativity, I’ll kindly ask the facility manager to clean the lobby couches. They’re nasty.

I can honestly say that I have never left a dispensary unhappy until i went to The Nirvana Center. I have previously been here two other times and had a tolerable time. It was a very long wait both times i went and today I did not want to wait for the bud-tenders to call me back because I already knew what I wanted. So I called Nirvana Center and I let them know I wanted to place a pick up order. The lady that helped me was rude from the moment she got on the phone. I told her that I wanted the brand clean concentrate and i wanted the top self not the trim. She named the strains and told me that i was able to get 20% off for making a phone order so i was pretty excited. I told her the three types that I wanted. I asked her for an estimate before we got off the phone and she told me $34. That didn't sound right to me so i asked her if she had put down grams. She hadn't. She told me she fixed it and told me that our knew total was $64. It seemed a little low to me but with the 20% off i figured it was right. Driving from buckeye to 35th ave is about a 40 minute drive to get to The Nirvana Center. my smile left my face after realizing I had to wait an additional 30 minutes. For 30 minutes, I literally stood in the express lane with no one else in line. I finally went to the line next to the pick up lane and was told that I had to wait in the pick up line. Then another women came in after me and goes to the same line I had gone to. she was then put in front of me. Finally in the middle of her transaction they realized that i was still waiting. The lady asked if i had been helped and I angrily said nope. She helped me after her. The lady that helped me was very nice, but when she pulled out my order, it was wrong. The lady on the phone had only put two grams in the system. I told the lady that I had asked for the three grams over the phone. Another lady walked up and said that she was the one I had talk to and that i was wrong, that i had only asked for two. I looked her and i do honestly admit that I gave her attitude, i told her "ummm no, I'm pretty sure I ordered three." and she proceeded to argue with me. I named the three strains I had asked for and she walked away with offensive things coming from under her breath. The lady that was helping me then informed me that if i wanted the additional gram it would be 104. I had already used Nirvana's ATM, which they charge $2.50 to use. I had already pulled out $80 expecting to pay $64 like i was quoted. She then proceeded to tell me that I could use their ATM or cancel the other gram. I canceled the other gram. She told me she wasn't able to give me a free gram of concentrate but she was going to give me a free preroll. Never once did i ask them for anything free. All I wanted was to get my order correct and be out in a reasonable amount of time. I have two regrets, using the pickup lane without getting the rude ladies name and wasting my gas to come to The Nirvana Center. I will never return.

This company is currently ignoring my pleas for a resolution to a legal matter. I emailed your specified email address, per your request, over a month ago and have not received an inkling of responsibility from any of your employees or management. I gave you the benefit of the doubt that you are overwhelmed with the virus situation, but addressing other customer's needs while you are leaving a legal matter up to dry is not in good business practices. My email is titled "DOCUMENTED RESPONSE." Your reviews seem to be the only way to get in touch with anyone, as your employees in the store either hang up on me, tell me they are too busy, or take my number just to never call me back. I'm getting sick of being swept under the rug like a pile of dust you don't want to address. I will repeat my email to you, as you either ignored it or lost it. Cant believe how unprofessional this business is.

sold me some shit thats was dated for feb.of last year also was a display item since rec kick in here med. system suck

Staff on phone is rude. Had a guy hang up on me for asking to speak to a manager, because he hung on me. Rude, and advertising specials online and the phone, that are not valid. Since I never got to speak to a manager, I will be going higher up to complain.

This place is ridiculous!! They are supposedly under a phase two shut down but the lobby is packed with coughing people. I called at 11:30 to place a curbside and everything was fine, order will be ready in 30mins! Nope they lied, I come at 1 not even two hours later and they’re suddenly not offering curbside anymore?? I live 30mins away & I only came because this location has curbside. If you place a pick up you’re still waiting over 30mins!! Now I just left after waiting for almost an hour, don’t waste your time people I’m literally leaving with my blood boiling.

Normally have a wonderful time at Nirvana. Alexis is my favorite budtender. But today, the blue haired girl doing pick up was the rudest I've ever encountered. I understand you guys are going rec in a few days but you can be nicer about informing people that your daily deals are no more. She acted like it was a hassle for her to ring up items and check the total for me since it is now different than what im used to. Also did not tell me my correct total. I do not think ill be back to nirvana after today's experience.

If you get a budtender named Isaiah, watch out! He swapped out my premium prerolls for some house blend and think I didn't notice. For starters, I ordered two different prerolls and they smelled/tasted exactly the same. Then he tried to overcharge me. When I asked for a receipt, the total price of my order suddenly dropped by $3 than what he previously told me. Guess thats how snakes like him "earn" their tips. I'm sure most of the staff isn't that bad, but thanks to Isaiah, that will be my first and last visit to Nirvana.

Absolute trash. They don’t allow curbside pickup even though they made me wait for it and took my order.

Beware of their $20 eighths...they're full of stems and shake.

I didn’t want to leave a bad review but damn some of these workers are pretty much air heads. I tried to explain to them but he swore he was right. I went in on Sunday and got a timeless cart, since I only bought one I thought I would get 20% off.... the guy told me that the timeless carts are already discounted but doesn’t make sense when one for $42 is not a discount at all. Those are the normal prices... he said I can’t get 20% off because it would’ve been a double discount but it wasn’t ? What can I say, some ppl are airheads and don’t get it.

Honestly love this location. It’s near by and always has great deals on everything.... today I came like I normally do in the mornings. I wasn’t allowed to enter the store. I had to fill out a piece of paper with my wants on it. There was one employee outside helping everyone and it was very difficult. He didn’t know what was in stock and had to walkie talkie to the inside and find out. I’m not sure what’s going on with this location but it went from 5 stars to 1 star in one visit.

I drove out of my way for the security guy to stop me and pointed at the door. Saying they aren’t taking walk-ins today. So my time was wasted and I don’t get how you send out a daily promotion but can’t also send one stating no walk-ins today. You guys failed today.

What kind of bud tender says “lemme hook you up with some fire” and I get home and it some 6% bullshit. Nirvana bud tenders are a joke

Worst experience, they treat people from out of states like trash. Don't recommend going, there is way better dispensarys in Arizona,California and Las Vegas that will give way better customer service .

Rudest staff of any dispensary I’ve ever been to. I will never visit this location again and I will encourage others not to as well!!!